MONSTER HUNTER RISE DEMO Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE DEMO While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterRiseDemo.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterRiseDemo

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
1. Windows Defender[support.microsoft.com]
2. Microsoft Security Essentials[answers.microsoft.com]
3. Malwarebytes[www.malwarebytes.com]
4. Avast Antivirus[www.avast.com]
5. AVG Antivirus[support.avg.com]
6. Kaspersky Anti-Virus[support.kaspersky.com]
7. Webroot SecureAnywhere[www5.nohold.net]
8. McAfee Antivirus (Steam Support guide)
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
1. Open Bitdefender
2. Go to the Protection tab
3. Click “View Feature”
4. Click the gear icon inside the “Advanced Thread Defense” box
5. Select “Add applications to the whitelist”
6. Browse and navigate to the .exe file
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
2. Install the latest OEM video card driver and reboot your PC.
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
2. Reboot your PC
3. Open Nvidia Control Panel
4. Click 'Manage 3D Settings'
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
6. Scroll down to 'Power Management Mode'
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
3. Click ‘Apply’
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
2. Open Control Panel
3. Select Power Options
4. Select “Change Plan Settings”
5. Select “Change advanced power settings”
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
4. Steam will verify the game's files - this process may take several minutes.
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:
1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
2. Type "dxdiag" (with or without quotes) into the box that comes up.
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
• Where and when did the issue occur?
• What were the character(s) doing when this issue occurred?
• Did the issue resolve itself when you rebooted the game?
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE DEMO; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Neos]

1) Intel i5-9600k
2) /
3) GigaByte GTX 1070 8GB
4) GameReady Driver ver. 496.13
5) 16GB
6) Windows 11 (windows Insider program)
7) Windows Defender
8) Monitor 1: Asus VX238; Monitor 2: Asus VX238;
9) /
10) Italy, Milan


-Config.ini-
Deault High settings


-Issue-
The game micro-stutters, like the frames are loaded in pair of two, it "jumps" between frames. I tried every combination of frame cap/v-sync/windowed-fullscreen and no solution was found.

I think the problem is caused by vsync/or frames in general.

-FIXED-
I tried to unplug my second monitor and seems to work fine for me.

[Amseul]

A)
1) Intel Core i7-6700k 4.00 GHz
3) NVIDIA GeForce GTX 1070
4) Driver version 496.13
5) 16GB RAM
6) Windows 10 20H2
7) Bitdefender v.25.0.28.93
8/9) Screen 1 : ASUS VP249 60Hz (DisplayPort)
Screen 2 : Iiyama E2273HDS 60Hz (HDMI)
10) France/Europe
B)
[Render]
PCTargetAPIFallback=Disable
Capability=DirectX12
TargetPlatform=DirectX12
[Application]
WindowModeOption=2
ResolutionOption=160
C/D)
I crash at launch, with no error message when the first image of the game (miss longsword and the big monster) appear. here what i did in order :
- Updating Graphic Card drivers
- Updating every drivers
- Verify DirectX version
- Run MHRise Demo as administrator
- Put MHRise Demo folder as an exception in Bitdefender
- Restart the PC
- Change settings in NVIDIA settings
- Restart the PC
None of these made my game launch.

[drani]

As soon as I launch the game, it shows a black screen and immediatly closes, displaying the following message:

"d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx12.cpp" 259 Fatal D3D error [2]

Setup is:

AMD Ryzen 5 1600 Six-Core Processor 3.20 GHz
Nvidia GeForce GTX560 (old but usually runs everything due to the processor and RAM)
16GB RAM
Windows 10
DirectX up to 12 installed

[MASTER_BATER]

I TRIED EVERYTHING BUT IT STILL STOPS AND CLOSES EVERYTIME AS SOON AS MAGNAMALO WALLPAPER COMES OUT! Much appreciated for the help!

1) CPU name & model: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz (16 CPUs), ~2.3GHz

3) Graphics card / chip model and the amount of VRAM: NVIDIA GeForce RTX 2060

4) Video driver version number 27.20.100.8729

5) System memory size 32768MB RAM

6) OS version: Windows 10 Home Single Language 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)

7) Anti-virus software name and version: Bitdefender

10) Your region (continent and/or country): Indonesia

[Mr.Tai Ha]

run game > Game freezes 5-10 Sec > Game crashes T^T

1) AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx (8 CPUs), ~2.3GHz
2) TUF Gaming FX505DT
3) NVIDIA GeForce GTX1650 4GB GDDR5
4) Geforce Game Ready driver version 496.13
5) RAM 16GB
6) OS : Windows 10 Home Single Language 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
7) Trend Micro Apex One Security Agent : Version 14.0.9645
8) AOC 24G2W1G4
9) Hdmi : Don't Know
10) Thailand

[Mograine]

When I started the game there's a window with black screen which I assume the game is loading, but it stays that way for I don't know how long, when I try to click anywhere it'd just stop responding and I had to close the program. It doesn't even give me an error log, and my config.ini files only consists of:

[Render]
PCTargetAPIFallback=Disable
Capability=DirectX12
TargetPlatform=DirectX12

1) CPU name & model: Ryzen 3 2200g
3) Graphics card / chip model and the amount of VRAM: Radeon Vega 8 2GB
4) Video driver version number: 21.8.2
5) System memory size: 8192MB
6) OS version: Windows 10 Pro 64 bit Version 10.0.18363 Build 18363
7) Anti-virus software name and version: Windows Defender
10) Your region (continent and/or country): Asia, Indonesia

[JohnnyDarko]

Had 2 monitors plugged in, and the demo ran at 2-5 frames per second, when i opened the display menu, the game crashed. I tried a number of suggestions and nothing worked, until I unplugged one of the monitors. When I ran the game with only 1 monitor, it worked flawlessly. Hope this helps some people with the same issue.

[MistaHezakiah]

引用自 johnnydarko411：

Had 2 monitors plugged in, and the demo ran at 2-5 frames per second, when i opened the display menu, the game crashed. I tried a number of suggestions and nothing worked, until I unplugged one of the monitors. When I ran the game with only 1 monitor, it worked flawlessly. Hope this helps some people with the same issue.

If you're running your monitors in duplicate mode, you may also be able to switch to extend mode. Some people reported that it worked much better in that mode and they could keep both monitors on. Windows Key + P switches modes.

[Defenestration]

引用自 Kouji：

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

GTX 680, same problem

[Gurochan]

引用自 Defenestration：

引用自 Kouji：

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

GTX 680, same problem

The minimum requirement for this game
NVIDIA® GeForce® GT 1030 (DDR4) or AMD Radeon™ RX 550

[Hasagamy Ω]

引用自 Gurochan：

引用自 Defenestration：

GTX 680, same problem

The minimum requirement for this game
NVIDIA® GeForce® GT 1030 (DDR4) or AMD Radeon™ RX 550

But the GTX 660 is stronger than the GT 1030... what changes is the Directx version... it doesn't make any sense, they should put directx 11 in that game or vulkan.

[Zarvera]

Are we going to hear anything about this whole "we don't want your money if you aren't on W10 or your GPU doesn't support DX12" garbage approach any time soon, or do i just unwishlist it, forget about MHR and move on?
Hello?

[Sengzelten]

Game crashes at start, only black screen
Lenovo Legion Y530
Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
RAM 16,0 GB
64-Bit
Windows 10 home version 21H1
NVIDIA Geforce GTX 1050 Ti driver version 496.13 , 4096 MB GDDR 5
avira antivirus
EU - Germany

graphic setting from config file:
[Render]
PCTargetAPIFallback=Disable
Capability=DirectX12
TargetPlatform=DirectX12

--------------------------------------------------------------------
solved the problem by deactivating the citrix internal display adapter

[NeoFonkBimbo >_<]

intel i5 7400
Nvidia GTX 1050 ti
16 Gb
windows 10
My experience with playing Monster Hunter Rise DEMO is a small bunch of big bugs:
Low FPS: In the menu - 12-20, In the game - 8-15
Crashes: the game can safely crash in the main menu, constant crash when trying to enter the image settings.
Gameplay: In a game session, the camera starts to move forward and backward until the image of the character doubles on the screen.
I just have one question: did you even test the demo before release?

[Jonah!!]

Game crashes at launch

Tried but failed:
-Restart computer
-Verify files
-Delete config file
-Disabled antivirus software
-Added game folder + game exe to exclusion list of antivirus software
-Run as administrator
-Enabled windows 8 compatibility mode
-Disabled full screen optimisations

1) CPU name & model: AMD Ryzen 5 3600x
2) Name / model of the desktop or laptop (if available): N/A
3) Graphics card / chip model and the amount of VRAM: RTX 3080 Founders Edition
4) Video driver version number: GeForce 496.13
5) System memory size: 16GB
6) OS version: Windows 10 Version 10.0.19043 Build 19043
7) Anti-virus software name and version: Malwarebytes 4.4.8
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers) Samsung Odyssey G75T 32 inch 1440p 240hz
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR: N/A
10) Your region (continent and/or country): UK