MONSTER HUNTER RISE DEMO Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE DEMO While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterRiseDemo.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterRiseDemo

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
1. Windows Defender[support.microsoft.com]
2. Microsoft Security Essentials[answers.microsoft.com]
3. Malwarebytes[www.malwarebytes.com]
4. Avast Antivirus[www.avast.com]
5. AVG Antivirus[support.avg.com]
6. Kaspersky Anti-Virus[support.kaspersky.com]
7. Webroot SecureAnywhere[www5.nohold.net]
8. McAfee Antivirus (Steam Support guide)
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
1. Open Bitdefender
2. Go to the Protection tab
3. Click “View Feature”
4. Click the gear icon inside the “Advanced Thread Defense” box
5. Select “Add applications to the whitelist”
6. Browse and navigate to the .exe file
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
2. Install the latest OEM video card driver and reboot your PC.
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
2. Reboot your PC
3. Open Nvidia Control Panel
4. Click 'Manage 3D Settings'
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
6. Scroll down to 'Power Management Mode'
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
3. Click ‘Apply’
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
2. Open Control Panel
3. Select Power Options
4. Select “Change Plan Settings”
5. Select “Change advanced power settings”
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
4. Steam will verify the game's files - this process may take several minutes.
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:
1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
2. Type "dxdiag" (with or without quotes) into the box that comes up.
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
• Where and when did the issue occur?
• What were the character(s) doing when this issue occurred?
• Did the issue resolve itself when you rebooted the game?
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE DEMO; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Merami]

why this game doesn't support dx11? the game doesn't even render with old graphic cards

[Zarvera]

Цитата допису Kouji:

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

Цитата допису Hasagamy 水柱:

Anyone with this problem?

https://cdn.discordapp.com/attachments/790987763012468776/897893650627952660/Screenshot_2.png

Same for me

[Aemulus]

It crashes. I don't even get to see anything past the first picture. Ryzen7 2700X; RTX2070

[Zozzilla]

Game gets as far as telling me how to access the Steam Community, then just instantly crashes back to the desktop. Updated everything, allowed the folder through antivirus and the firewall etc, even tried manually editing the config file to see if it was something to do with Windowed mode or the resolution, forcing it to use the dGPU - still nothing.

1) AMD Ryzen 5800H
2) Acer Nitro AN517-41
3) Geforce RTX 3070 Laptop GPU 8GB VRAM
4) Geforce driver version 496.13
5) 16GB RAM
6) Windows 10 Home build 19043
7) Windows Security
8) N/A
9) N/A
10) UK

[Niro]

Цитата допису Hasagamy 水柱:

Anyone with this problem?

https://cdn.discordapp.com/attachments/790987763012468776/897893650627952660/Screenshot_2.png

same

[RitueL]

Monitor ultrawide LG38GN950-B: 3840x1600.

Right & Left black strip on this resolution: https://steamcommunity.com/sharedfiles/filedetails/?id=2627145295

[francisco el chico hamburguesas]

Цитата допису Kouji:

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

Цитата допису Hasagamy 水柱:

Anyone with this problem?

https://cdn.discordapp.com/attachments/790987763012468776/897893650627952660/Screenshot_2.png

Having the exact same problem. Granted, my gpu is pretty bad but I was able to beat both World and its Expansion without the graphics flipping out like this. I have no clue why I only have this problem with Rise despite it (seemingly, I'm no expert) having less of a graphical load

----------------------------------------------------------------------------------------------

_System info_:

Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: H81M-DS2
BIOS: FI (type: UEFI)
Processor: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8146MB RAM
Page File: 6834MB used, 5897MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8

[Niro]

1) GeForce GTX 760
2) Desktop
3) GPU/2GB VRAM
4) 472.12
5) 250GB
6) Windows 10 64-bit K edition
7) Avast 21.8.2487 (compiler 21.8.6586.696)
8) LG Flatron E2260
9) HDMI 1.0
10) SA/Brazil

DX DIAG: ------------------
System Information
------------------
Time of this report: 10/13/2021, 15:24:50
Machine name: DESKTOP-JG5E5BH
Machine Id: {93DDA970-3120-4DE6-BAFD-3E4E6A02387E}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: MSI
System Model: MS-7817
BIOS: V10.7 (type: UEFI)
Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 12288MB RAM
Available OS Memory: 12216MB RAM
Page File: 8973MB used, 7082MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

Details: My game has a render bug than make the character and the map having graphic bugs, in game I can't see my person and the map that I walking through.

Source: Video of my try to run the game: https://drive.google.com/file/d/1UtvGSG90evC4ShkndVO5yBb_vt5Kd119/view?usp=sharing

[Kijima_tim]

Цитата допису Kouji:

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

Same, lmao i had this exact issue running the game on emulator, the shaders won't load.
ryujinx dev gave me a quick fix so they should be able to do just the same.

(the previous game MHW runs and it's way more demanding, don't give me the "old pc" bs).

1) Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz 2.40 GHz
2) ASUS rog g750
3) gtx 765m 2Go
4) not updated anymore "GeForce Game ready 425.31 , (04/11/2019)
5) 16Gb ram (ddr3
6) windows 10
7) disabled for the tests
8) nop (laptop)
9) nop (laptop)
10) france

performances will be bad , even on big config because of the shiny "DRM: Denuvo Anti-tamper" thanks.

[JinougaHunter]

Game crash when i run it
1) Ryzen 2600X
3) Nvidia Gigabyte 2060 3GB VRAM
4) Nvidia GeForce 496.13
5) 16 GB
6) Windows 10 64bits
7) Eset Antivirus
10) Spain

[Puggypon]

Цитата допису Kouji:

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

Same problem here, I think it's a VRAM problem as my GPU only has 2gb VRAM. Was able to run World though. How much VRAM do you have?

[nai]

Slower mouse movements for the camera are not registered.
This could be due to some form of mouse acceleration or joystick emulation.

This makes fine adjustments to the camera/aim almost impossible.

[Merami]

Цитата допису Niro:

1) GeForce GTX 760
2) Desktop
3) GPU/2GB VRAM
4) 472.12
5) 250GB
6) Windows 10 64-bit K edition
7) Avast 21.8.2487 (compiler 21.8.6586.696)
8) LG Flatron E2260
9) HDMI 1.0
10) SA/Brazil

DX DIAG: ------------------
System Information
------------------
Time of this report: 10/13/2021, 15:24:50
Machine name: DESKTOP-JG5E5BH
Machine Id: {93DDA970-3120-4DE6-BAFD-3E4E6A02387E}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: MSI
System Model: MS-7817
BIOS: V10.7 (type: UEFI)
Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 12288MB RAM
Available OS Memory: 12216MB RAM
Page File: 8973MB used, 7082MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

Details: My game has a render bug than make the character and the map having graphic bugs, in game I can't see my person and the map that I walking through.

i have the same gpu, it seems that 760 isn't fully compatible with dx12

these are my settings and the render bugs screenshot:

OS: Windows 10 Pro 64 bits (10.0, Build 19043)
Motherboard: MSI
Motherboard Model: MS-7A15
BIOS: 1.70
CPU: Intel(R) Pentium(R) CPU G4560 @ 3.50GHZ (4 CPUS), ~3.5GHZ
RAM: 8192MB RAM
DirectX: DirectX 12
GPU: NVIDIA GeForce GTX 760
VRAM: 2007 MB

https://cdn.discordapp.com/attachments/750387766176776272/897881867087413268/unknown.png
https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

[Merami]

Цитата допису Pug:

Цитата допису Kouji:

https://cdn.discordapp.com/attachments/750387766176776272/897883361010384906/unknown.png

why

Same problem here, I think it's a VRAM problem as my GPU only has 2gb VRAM. Was able to run World though. How much VRAM do you have?

2GB too

[Hasagamy Ω]

1) GeForce GTX 770 2GB VRAM Driver ( Driver Version 472.12 09/20/2021 )
2) Desktop Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz 3.00 GHz
3) 8GB RAM DDR3
4) Windows 10 PRO Version 21H1

https://cdn.discordapp.com/attachments/790987763012468776/897893650627952660/Screenshot_2.png

------------------
System Information
------------------
Time of this report: 10/13/2021, 15:32:44
Machine name: DESKTOP-4S6FFO8
Machine Id: {CC156D75-FF9B-4C30-9F24-C3D78200CDEB}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer:
System Model:
BIOS: Default System BIOS (type: BIOS)
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8160MB RAM
Page File: 5977MB used, 11351MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode