controller doesn't work

[baka9]

After I enter the game, my game controller doesn't respond to any button presses, even after switching to another one that doesn't work either. My controller works normally in other games.

[Outright_Games_Social]

Ursprünglich geschrieben von baka9:

After I enter the game, my game controller doesn't respond to any button presses, even after switching to another one that doesn't work either. My controller works normally in other games.

Hi!
We are sorry to hear that you are experiencing this problem.
We suggest you try the following to resolve the issue:

1. Launch Steam.
2. Click on the Steam tab, find this in the upper left corner.
3. Select Settings.
4. Click on the Controller option in the left column.
5. Click on “General Controller Settings” which will open a new window.

6. Uncheck the Configuration Support boxes that are not the ones refering to your type of controller.
8. Close Steam
9. Restart your computer

If it is still not working after this, there are some further actions to be done.
a) Enable controller support in Big Picture Mode
This is helpful when the wrong button prompts show up or the controller is not detected at all.
b) Controller detected as Player 2 - Disconnect other devices
Disconnect all other USB devices from the PC before launching the game. Some USB devices could be mistakenly detected as a controller. This is common with Flightsticks and HOTAS controllers. This may also help when controller is not detected at all.
c) Connect the controller before starting Paw Patrol Mighty Pups. Do not connect it while the game is starting as this may lead to issues.
d) Reinstall the drivers
1. Right-click the Windows start button
2. Select Device Manager
3. Find your controller in the device list
4. Right-click the controller and select Uninstall device
5. Restart the PC with the controller plugged in
The drivers will be re-installed automatically.

If you are still experiencing this problem after trying these steps, please let us know and we will be happy to investigate further.
Thank you.