Game shuts down computer

[Romantic Bob]

Hello,

Game crashes within seconds of starting any game.
I have tried

• Reducing graphic settings to lowest quality
• Checking game integrity in Steam
• Clean reinstall and update of graphics card drivers

Any further suggestions?

Thank you

DXDIAG - https://justpaste.it/8h9o9

[MisusedPower]

its due to a very buggy game engine thats never going to get fixed.. this is a massively ongoing issue that will never get fixed..

[Rin]

Is your A/V blocking the client from writing (save) files?

[Team17_Service]

Hey Romantic Bob,

Thanks for getting in touch with us - sorry to hear you're receiving a crash in Age of Darkness.

To reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Could you also please perform the following steps:

1. Press Windows + S to open the Search menu, type Command Prompt in the text field, and click on Run as administrator for the search result
   
2. Type the following command:
   • DISM.exe /Online /Cleanup-image /scanhealth
   
3. Press Enter
   
4. Then type in the following command:
   • DISM.exe /Online /Cleanup-image /Restorehealth
   
5. Press Enter

Please note: This might take a while to finish scanning - do not cancel this process.

Then please retest the game following this and see if the issue continues to occur.

We would also recommend checking your AV/Firewall/Windows Defender as @Toast suggested, to see if it is blocking or interfering with the game in any way.

Get back to us when you can and let us know how you get on.

Regards,
Team17 Support

[Romantic Bob]

Thank you for your reply - I've completed all of the above.

SFC SCAN - !00% - no issues
/Scanhealth - no issues
/Restorehealth - no issues
Disabled Antivirus

Still crashes after 5 seconds of gameplay.

Any other ideas?

[Team17_Helper]

Hello Romantic Bob,

Thank you for getting back to us.

We have taken another look at the Dxdiag you sent and noticed that your CPU does not match the minimum required to play the game. The minimum required is either an Intel Core i5-10600 or AMD Ryzen 5 3600XT. As your CPU does not meet the minimum required to play the game you may experience problems trying to play it.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

[Romantic Bob]

First of all, thanks for trying to help with the crash issue.

I get that my CPU doesn't meet the minimum requirements, but I'm confused because my system runs more demanding games just fine. Games that need higher specs work without crashes or major problems.

I've done all the troubleshooting you suggested, from updating drivers to system scans, but the game still crashes even at the lowest graphics settings. It's frustrating since other demanding games run smoothly.

Is there something specific about Age of Darkness' engine or requirements causing this? Any known optimization issues that could be affecting stability?

If you have any insights or upcoming updates that might help, let me know. I really want to enjoy the game!

Thanks,

Romantic Bob

[Team17_Assist]

Hey Romantic Bob,

Thanks for your reply.

Unfortunately, different games have different requirements. You may be able to play other games with the same or higher system requirements but all games are different and can take different requirements.

You could try updating Windows:

1. Select the Start button
   
2. Go to Settings > Update & Security > Windows Update
   
3. Select Check for updates
   
4. After installing the update, select Check Online for updates from Microsoft Update

We also see Nord VPN crashing so we'd recommend disabling it and seeing whether this helps in any way.

You can also try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

And try running Steam as an administrator as well:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right-click the Steam executable.
   
3. Follow the above steps to set it to Run as Administrator
   
4. Restart Steam.

Unfortunately, we would not be able to help any further due to the CPU being under the requirements for the game but hopefully the above will help!

Thank you.

Regards,
Team17 Support

[Primal Feed]

Originally posted by Team17_Helper:

Hello Romantic Bob,

Thank you for getting back to us.

We have taken another look at the Dxdiag you sent and noticed that your CPU does not match the minimum required to play the game. The minimum required is either an Intel Core i5-10600 or AMD Ryzen 5 3600XT. As your CPU does not meet the minimum required to play the game you may experience problems trying to play it.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

I hate to be that guy! This game crashes hard!

My AMD 8350 BE and RX 580 still runs well with other games also on Unreal Engine 4.
Undecember
Blade and Soul (UE4 Update version)
Tower of Fantasy
The Ascent
Space Punks (Currently in EA),
Tribes of Milgard
Dungeons & Dragons: Dark Alliance
Outriders
Disintegration
Torchlight 3
Gear Tactics
Bless Unleashed
Mechwarrior 5 (Refunded)
Darksiders Genesis (Refunded)
Borderlands 3
Gears 5
Remnant: From the Ashes
Days Gone (Refunded)
State of Decay 2
Conan Exiles
Fortnite
PUBG
Everspace
Devilian Online

Are you sure its not an issue on your end?

I am aware I am due for a new PC which will not happen until mid 2024

[Team17_Helper]

Hello Artic Feed,

Thank you for getting in touch with us.

As previously mentioned above, all games have different requirements to work properly, some games may be playable when being under those requirements, and others will not be playable when not meeting the minimum requirements to play them.

I would recommend not playing games if your system specs do not meet the minimum to play them as this will put massive stress on your system.

If you have any other problems or questions please do not hesitate to contact us.

Regards,
Team17 Support

[Primal Feed]

Originally posted by Team17_Helper:

Hello Artic Feed,

Thank you for getting in touch with us.

As previously mentioned above, all games have different requirements to work properly, some games may be playable when being under those requirements, and others will not be playable when not meeting the minimum requirements to play them.

I would recommend not playing games if your system specs do not meet the minimum to play them as this will put massive stress on your system.

If you have any other problems or questions please do not hesitate to contact us.

Regards,
Team17 Support

Well Good luck!