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For me it was the issue when I tried to put the game on my TV via HDMI.
Apparently Windows configured my stereo TV as 7.1 system without asking. This way if the game wants to use the 'speech' channel for audio it puts the dialogue on a 7.1 speaker which doesnt exist, hence no voices.
You need to configure it in the windows audio settings for your active device and set it to Stereo manually.
Quoting the solution I found here:
https://answers.ea.com/t5/EA-Originals-Games/No-Voice-Audio-PC/td-p/6711306/page/2
Press the Windows key and "R" at the same time.
Type or copy and paste "mmsys.cpl" (without the quotes) into the new Window > ENTER.
Select your Audio device.
Click on "Configure"
Here you can select Stereo > Click "Next" until it says "Finish" > Click Finish > Test.