Black Startup Screen :(

[dr.namaste1]

I was able to use this software professionally, until the last update. Now I see no buttons to push on the startup screen, it's completely black :/
Thanks for any help in advance

[Movavi]

Hello! We are really sorry that you experienced this. Please clarify, did this problem appear after updating Steam or updating Movavi Video Suite 2021? Have you tried reinstalling the program?

[dr.namaste1]

Hi, thanks for your reply - Steam updates every single time it starts up
I must rephrase "the last update", my last update was upgrading my motherboard, however, when Movavi was removed from the store, I think I assumed that something was changed by the Dev's, at that time.
I was concerned that I would lose the software, if I uninstalled it :/ As you mention it, I will uninstall and reinstall it and see what happens.
It did not occur to me that my motherboard change may be the issue, although I'm certain I tried before the change and got the same results, regardless, I will reinstall and get back to you
Many thanks for your reply

[dr.namaste1]

Reinstalled and tried again, with exactly the same results, I can see the "loading" image, but when the Suite appears, I can see no images to select the software I wish to use. however, as I move my mouse "pointer" over the black screen, my mouse pointer changes to the pointy hand (pointer) suggesting it's clickable, but what software I'm selecting is beyond me, as I can't see anything :/
Not sure if it'll help but I'm using:
Windows 10
AMD - 4GHz (CPU)
16 Gb RAM
Radeon RX580 2048SP (GPU)
SSD

All the best

[Movavi]

Originally posted by dr.namaste1:

Reinstalled and tried again, with exactly the same results, I can see the "loading" image, but when the Suite appears, I can see no images to select the software I wish to use. however, as I move my mouse "pointer" over the black screen, my mouse pointer changes to the pointy hand (pointer) suggesting it's clickable, but what software I'm selecting is beyond me, as I can't see anything :/

Hi! Thank you for the detailed description of the problem. Please contact our support team (Open Movavi official website, click on "Support" and then "Submit a request"), describe this issue in detail and attach screenshots that clearly illustrate the problem. Our support team will be glad to assist you.

[dr.namaste1]

Thank you so much I'll do just that - It's great software so I'm looking forward to using it, after this computer upgrade..
All the best.