No Audio in Movavi Video Editor Plus 2021

[Whirli]

I downloaded the Steam version, and I am hearing no audio in any file, of any kind that I load in, regarless if it is avi, mov, mp4, mkv..etc. The Audio file displays in the video section, it is not muted, and there is no sound on any file. I noticed when I tried the windows trial version, the same problem happened on my windows 10 pc. I discovered that if i "run as adminstrator", the windows trial version then had audio. Now this doesn't appear to be an option here in Steam. Are there any configuration settings that could be added when loading from stream? Thx in advance for any suggestions.

[Movavi]

Postat inițial de Whirli:

I downloaded the Steam version, and I am hearing no audio in any file, of any kind that I load in, regarless if it is avi, mov, mp4, mkv..etc. The Audio file displays in the video section, it is not muted, and there is no sound on any file. I noticed when I tried the windows trial version, the same problem happened on my windows 10 pc. I discovered that if i "run as adminstrator", the windows trial version then had audio. Now this doesn't appear to be an option here in Steam. Are there any configuration settings that could be added when loading from stream? Thx in advance for any suggestions.

Hello!

We apologize for any inconvenience. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe your problem in detail. We will help you resolve this issue.

Best regards,
Movavi team.

[Whirli]

thank you!

[philkret]

Did ît help you ?, i tried all what they recommended.

[Movavi]

Postat inițial de Philkret:

Did ît help you ?, i tried all what they recommended.

Hi! Please clarify if you have contacted our support team? If so, please indicate the ticket ID issued to you by our support team so that we can find your request and continue to look for a solution to the problem.