Unable to sync with Steam Cloud

[Petalwing]

I've been unable to cloud sync for a few patches now. It says 100% in the library list, as if it's attempting to sync. However, it constantly asks me to retry sync and gives sync errors when I exit Steam. It's the only game unable to sync. I removed all save files today with 4.0. I thought starting over would help. It still has a sync error and warns me each time I start the game. I tried turning off sync, restarting Steam, turning on sync.

Any ideas or advice?

Edit: I also tried verifying the game files, but that didn't help. I've just started a new 4.0 save and it's still saying that it can't sync.

[ellraiser]

do you have another steam device open causing a conflict?

[Petalwing]

No other Steam devices or apps.

Edit: Also, I thought maybe since I hadn't played recently that mods might be an issue. I was using Hoppers and Barely Enough Items...removed those as well, but that didn't have an effect.

The only thing I haven't tested is re-installing at this point. I was waiting for 4.0 to see if that would fix it.

Edit II: Uninstall / reinstall doesn't seem to help. I'm happy to test or troubleshoot anything, but I'm out of ideas. It doesn't seem to affect anything but my sanity. I can backup my saves manually.

Edit III: I've noticed that if I mouse-over the cloud icon on my library game page, it always says Downloading files from Steam cloud, whereas other games briefly say that, then immediately say "Your Steam files are synchronized for this app." It doesn't seem to be connecting for whatever reason. I've left Steam open for an extended time hoping to resolve it, but it seems like it's still trying to connect." Library list always shows that it's at 100% synced, but it doesn't complete.

[ellraiser]

whats your save location look like? it'll be in %localappdata%/APICO on windows, wonder if there's any contents/files in those folder thats giving steam cloud issues?

[One (1) Lini]

Oh, so it isn't just me having this issue. I started a new game after the 4.0 update and now it doesn't seem to be willing to sync with steam at all, no clue what's going on there.

[Midi]

Same issue! I removed all mods, reinstalled, verified files, deleted all save files I had (wanted to start fresh anyway), verified more. At this point I turned off cloud saving for apico, but I still want it to be fixed, and could check and list what I see in the game's folders if that helps?

[ellraiser]

so if all 3 of you are getting an error when it's trying to sync then must be something shared between you 3 that can help pinpoint it - will need to know the following from all 3 of you:

1. what OS are you playing the game on that has the "retry sync" error
2. what other OSs do you also play on, do they have the same error
3. what is the contents of your %localappdata%/APICO or equivilent (all files + subfolders pls)

[Midi]

1. I play on my rather good laptop, windows 11 home, (version 23H2 and OS build 22631.3593 if that helps??)

2. I only have the laptop, can't check the game on anything else, sorry.

3. This might get long, but here goes: first there's three folders - backup, mods, saves. And one file named steam_autocloud.vdf

In the backup folder there's 3 gamesave json's. (Could this be making steam confused, since I had used but then deleted all 3 saves in-game at some point?)

In the mods folder there's, a lot. _MACOSX folder, mod-banners folder, mod-check zip folder, mod-icons png, mod-list and mod-logs text docs, mods.json file, and steam_autocloud. vdf appears again. Please don't tell me I have to check all these folders too. (But will do if needed.)

In saves folder there's 3 files, gamesave-1.json, settings.json, steam_autocloud.vdf

[Petalwing]

Originally posted by ellraiser:

So if all 3 of you are getting an error when it's trying to sync then must be something shared between you 3 that can help pinpoint it - will need to know the following from all 3 of you:

1. What OS are you playing the game on that has the "retry sync" error
Windows 10 22H2

2. What other OSs do you also play on, do they have the same error
N/A

3. What is the contents of your %localappdata%/APICO or equivilent (all files + subfolders pls)

"...\AppData\Local\APICO\backup"
"...\AppData\Local\APICO\mods"
"...\AppData\Local\APICO\saves"
"...\AppData\Local\APICO\APICO_FRIEND_Day_1_11"
"...\AppData\Local\APICO\APICO_Petalwing_Day_1_07"
"...\AppData\Local\APICO\APICO_Petalwing_Day_1_19"
"...\AppData\Local\APICO\APICO_Petalwing_Day_2_05"
"...\AppData\Local\APICO\APICO_Petalwing_Day_2_18"
"...\AppData\Local\APICO\APICO_Petalwing_Day_4_04"
"...\AppData\Local\APICO\APICO_Petalwing_Day_6_13"
"...\AppData\Local\APICO\APICO_Petalwing_Day_7_24"
"...\AppData\Local\APICO\APICO_Petalwing_Day_8_15"
"...\AppData\Local\APICO\APICO_Petalwing_Day_14_12"
"...\AppData\Local\APICO\APICO_Rainsong_Day_1_07"
"...\AppData\Local\APICO\APICO_Rainsong_Day_1_08"
"...\AppData\Local\APICO\APICO_Rainsong_Day_1_10"
"...\Local\APICO\steam_autocloud.vdf"

/backup - gamesave-1.json, gamesave-2.json, gamesave-3.json

"...\AppData\Local\APICO\mods\__MACOSX"
"...\AppData\Local\APICO\mods\mod-banners"
"...\AppData\Local\APICO\mods\mod-check.zip"
"...\AppData\Local\APICO\mods\mod-icons.png"
"...\AppData\Local\APICO\mods\mod-list.txt"
"...\AppData\Local\APICO\mods\mod-logs.txt"
"...\AppData\Local\APICO\mods\mods.json"
"...\AppData\Local\APICO\mods\steam_autocloud.vdf"

"...\AppData\Local\APICO\saves\gamesave-1.json"
"...\AppData\Local\APICO\saves\settings.json"
"...\AppData\Local\APICO\saves\steam_autocloud.vdf"

I originally backed up the APICO appdata. Then started the game which prompted the message about potentially losing saves. Once in-game, saves were there, but I deleted them all. Exited the game, turned off cloud sync, restarted the game, created a new 4.0 save (APICO_Rainsong_Day_1_07). Exited the game, uninstalled, reinstalled, turned sync back on.

It says it's at 100% synced in the library list, but the game page cloud mouse-over shows that it's "Checking". Last year's saves are all there even after deleting in-game. It's as if it syncs, but just never completes the process. I can delete everything in appdata manually and try again.

Thank you, Ell for the assist.

[Petalwing]

Okay, I deleted all appdata files, turned off sync, restarted the game. It generated the steam_autocloud.vdf file, then the mod folder. I saved and quit. Backup and saves folders were generated.

I turned on sync and the error message states that "Some files conflict with versions in the Steam Cloud. Click to resolve."

It opened the Cloud Conflict window and asked if I wanted yesterdays Cloud Save or today's Local Save version to launch the application. I chose Local Save to overwrite cloud data.

It now says it's synced. I played again, and it seems to be syncing correctly now.

tl;dr - delete all files and folders in local appdata

Thank you! Congrats on 4.0 release.

Looking forward to Mudborne

[ellraiser]

Originally posted by Petalwing:

Okay, I deleted all appdata files, turned off sync, restarted the game. It generated the steam_autocloud.vdf file, then the mod folder. I saved and quit. Backup and saves folders were generated.

I turned on sync and the error message states that "Some files conflict with versions in the Steam Cloud. Click to resolve."

It opened the Cloud Conflict window and asked if I wanted yesterdays Cloud Save or today's Local Save version to launch the application. I chose Local Save to overwrite cloud data.

It now says it's synced. I played again, and it seems to be syncing correctly now.

tl;dr - delete all files and folders in local appdata

Thank you! Congrats on 4.0 release. :2016bee:

Looking forward to Mudborne :cleanfloppy:

interesting - i see you both have a .vdf file (steamcloud config file) in the /saves/ and /mods/ locations as well as the top level /APICO, i wonder if those files need to be removed, as only the top level should have a .vdf? Perhaps its causing an issue having multiple of those files

[Midi]

I shall test it out by removing them!

Alright so, first I removed the additional .vdf files, leaving only the one in top level. Started up game, they didn't get added back or anything, but steam cloud still acted weird. Tried just deleting what's in the backup folder, but turning on steam cloud adds all three saves back, and it stays stuck on 100%.

I tried a mix of deleting those backups, the backup folder, verifying files, launching the game at various points, but steam just keeps up the same thing, it really wants those deleted games to stay. (Also sometimes the game doesn't let me click on the Quit button unless I target the very sides of it, but idk if that's just something on my end, I have a bunch of windows open rn so yeah.)

[ellraiser]

you have to delete stuff while the game is running, if you delete it before you run the game it'll think those files were deleted by accident and recreate them as its part of what it thinks should be kept in sync

[Midi]

Originally posted by ellraiser:

You have to delete stuff while the game is running, if you delete it before you run the game it'll think those files were deleted by accident and recreate them as its part of what it thinks should be kept in sync

........Dang it. Why steam doesn't just let us delete what's in the cloud from the game's properties is beyond me, but let's see if this works.

Okay so the backup folder isn't the issue it seems? The old saves remained deleted, but the cloud is still acting up. Also, steam never got back the two .vdf files I deleted. Not sure what to try next to pinpoint the issue here, the mods folder? I know I can delete the whole thing like the other person said, but I'm invested in pinpointing this now :D

[Midi]

I don't know if this is related but I'll mention anyway. So like, the achievement menu in-game shows that I have the Oops achievement unlocked, but steam says I don't. Like the patch notes said I clicked on it in the game (many times) but it still won't unlock. Could this be a result of the cloud issue somehow, or causing it?

[ellraiser]

Originally posted by Midi:

I don't know if this is related but I'll mention anyway. So like, the achievement menu in-game shows that I have the Oops achievement unlocked, but steam says I don't. Like the patch notes said I clicked on it in the game (many times) but it still won't unlock. Could this be a result of the cloud issue somehow, or causing it?

don't think that'd be related no, just a diff bug to add to my list :')