Game crash on launch

[Poundcake]

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	Yakuza6.exe
  Application Version:	0.0.0.0
  Application Timestamp:	603e220b
  Fault Module Name:	wbemcomn.dll
  Fault Module Version:	6.1.7601.17514
  Fault Module Timestamp:	4ce7c9fa
  Exception Code:	c0000005
  Exception Offset:	0000000000014bda
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Information 1:	bbeb
  Additional Information 2:	bbebcef205ac984a88fd45059dcf6cf3
  Additional Information 3:	5537
  Additional Information 4:	5537ed755dfe47c3267a741e07ae6399

Windows 7. Yakuza 0-5 (including Kiwami 1/2) and Y:LAD work without any issues on same configs. Have tried all the common fixes (reinstall, restart, DEP disabled on the .exe through dll, Antivirus stop etc..) and nothing seems to work.

[Fignuts]

yep, same.

[FJ56]

hey, I have the same problem, can you tell me, what graphic card you use and version of it's drivers?
maybe the problem is in them

[Poundcake]

Originally posted by FJ56:

hey, I have the same problem, can you tell me, what graphic card you use and version of it's drivers?
maybe the problem is in them

Windows 7 Ultimate 64 bit (SP1)

Nvidia GTX 960 - Driver versions 441.22

[FJ56]

Originally posted by Poundcake:

Windows 7 Ultimate 64 bit (SP1)

Nvidia GTX 960 - Driver versions 441.22

hmmm. I also have win7 ultimate x64, but for graphic card - 1080 with latest drivers.
I tried to reinstall drivers, directx, run game as administrator - nothing helped. Also, I wrote to official Sega support, maybe they can help. Until that moment, seems like we can only wait =\
funny that there's a few people with win7 who can run game. I wonder, what's the reason
P.S. sry, that I couldn't help ya =((

[2lean4]

Originally posted by FJ56:

Originally posted by Poundcake:

Windows 7 Ultimate 64 bit (SP1)

Nvidia GTX 960 - Driver versions 441.22

hmmm. I also have win7 ultimate x64, but for graphic card - 1080 with latest drivers.
I tried to reinstall drivers, directx, run game as administrator - nothing helped. Also, I wrote to official Sega support, maybe they can help. Until that moment, seems like we can only wait =\
funny that there's a few people with win7 who can run game. I wonder, what's the reason
P.S. sry, that I couldn't help ya =((

I've also got win7, but an AMD RX 480, so this definitely isn't just an NVIDIA problem

[Svetik]

Same problem here. I tried to run the game as ASCII username, as administrator, as win7 user without windows-updates, win7 user with the 2018 updates. Nothing works...

[Poundcake]

Originally posted by FJ56:

Originally posted by Poundcake:

Windows 7 Ultimate 64 bit (SP1)

Nvidia GTX 960 - Driver versions 441.22

hmmm. I also have win7 ultimate x64, but for graphic card - 1080 with latest drivers.
I tried to reinstall drivers, directx, run game as administrator - nothing helped. Also, I wrote to official Sega support, maybe they can help. Until that moment, seems like we can only wait =\
funny that there's a few people with win7 who can run game. I wonder, what's the reason
P.S. sry, that I couldn't help ya =((

Originally posted by Hunter:

Same problem here. I tried to run the game as ASCII username, as administrator, as win7 user without windows-updates, win7 user with the 2018 updates. Nothing works...

So I've found a (temporary) fix here. I'm not sure if the game itself runs (as I don't want to play the intro it's quite long and I'm busy) but I can finally load up the menu and the game actually launches. The fix: get the latest (and I mean latest) version of wbemcomn.dll (from any trusted DLL website), take ownership of wbemcomn.dll in system32 folder (google how to do this) and then rename the existing one (to backup, just in case) and replace the wbemcomn.dll file.

As I said, I've not actually started the game yet but I can launch and get into the menu with no problems, I'll update in about 10-12 hours whether it actually works. Meanwhile if it works for someone else please do make a separate post with instructions from here.

[FJ56]

Originally posted by Poundcake:

So I've found a (temporary) fix here. I'm not sure if the game itself runs (as I don't want to play the intro it's quite long and I'm busy) but I can finally load up the menu and the game actually launches. The fix: get the latest (and I mean latest) version of wbemcomn.dll (from any trusted DLL website), take ownership of wbemcomn.dll in system32 folder (google how to do this) and then rename the existing one (to backup, just in case) and replace the wbemcomn.dll file.

As I said, I've not actually started the game yet but I can launch and get into the menu with no problems, I'll update in about 10-12 hours whether it actually works. Meanwhile if it works for someone else please do make a separate post with instructions from here.

Well, I guess, it's something. Thank you for all your work here! Can you, please, tell the site where did you get yours one dll-file?

UPD: also question: did you download dll file for win7 or for win10?

[Svetik]

Originally posted by FJ56:

Originally posted by Poundcake:

So I've found a (temporary) fix here. I'm not sure if the game itself runs (as I don't want to play the intro it's quite long and I'm busy) but I can finally load up the menu and the game actually launches. The fix: get the latest (and I mean latest) version of wbemcomn.dll (from any trusted DLL website), take ownership of wbemcomn.dll in system32 folder (google how to do this) and then rename the existing one (to backup, just in case) and replace the wbemcomn.dll file.

As I said, I've not actually started the game yet but I can launch and get into the menu with no problems, I'll update in about 10-12 hours whether it actually works. Meanwhile if it works for someone else please do make a separate post with instructions from here.

Well, I guess, it's something. Thank you for all your work here! Can you, please, tell the site where did you get yours one dll-file?

UPD: also question: did you download dll file for win7 or for win10?

Good to know that there is something users can do! However, would you be so kind to share with links on where you downloaded wbemcomn.dll (or just share a link with *your* wbemcomn.dll in system32). Also, any guide or tutorial <how-to-give-yourself-the-rights-over-system32-folder> would be appreciated because google gives a broad info

[Svetik]

GOT IT!!!
https://ru.dll-files.com/download/e438e79f63063ec73a6fd3787048dfcf/wbemcomn.dll.html?c=eGdjSEJrQks3bmI5anUxZE0zWDhJQT09
I used this (the first link with x64) dll, with this and with open access (right click on windows32 folder and let it open, then change settings over wbemcomn.dll, make it open access too (properties/security). Once you are done, rename it (wbemcomn_old.dll for example). Then just carry over the downloadable dll from the link above and start yakuza6!:)

[FJ56]

Originally posted by Hunter:

GOT IT!!!
https://ru.dll-files.com/download/e438e79f63063ec73a6fd3787048dfcf/wbemcomn.dll.html?c=eGdjSEJrQks3bmI5anUxZE0zWDhJQT09
I used this (the first link with x64) dll, with this and with open access (right click on windows32 folder and let it open, then change settings over wbemcomn.dll, make it open access too (properties/security). Once you are done, rename it (wbemcomn_old.dll for example). Then just carry over the downloadable dll from the link above and start yakuza6!:)

did it work for you? :OOO

UPD: it worked for me, guys! so, little insruction:
REMEMBER, THAT YOU DO EVERYTHING ON YOUR OWN. this is what worked for me exactly, and I knew, what I'm doin
So, you download file wbemcomn.dll version 10 or latest (link from Hunter is pretty damn okay and contains no viruses), then you go to this one folder:
c:\Windows\System32\
IMPORTANT: rename your current file wbemcomn.dll so you can rollback to it in case if something will be wrong. Someone says that you need some permissions for it, but for me everything was pretty easy - I use admin account and Total Commander as a file manager.
Then you copy downloaded library to this folder. Then you should make it's owner to system one. Here's instruction for it:
https://www.windowscentral.com/how-restore-trustedinstaller-owner-system-files-windows-10
(it works on win7 the same way)
You need to return original system owner by string "NT Service\TrustedInstaller" in options.
Then just run your Yakuza 6 and everything working okay.
Also, other games seems okay too - I tested Kiwami 2, old Yakuza and Hades
Hope it helps y'all too!

[Svetik]

Originally posted by FJ56:

Originally posted by Hunter:

GOT IT!!!
https://ru.dll-files.com/download/e438e79f63063ec73a6fd3787048dfcf/wbemcomn.dll.html?c=eGdjSEJrQks3bmI5anUxZE0zWDhJQT09
I used this (the first link with x64) dll, with this and with open access (right click on windows32 folder and let it open, then change settings over wbemcomn.dll, make it open access too (properties/security). Once you are done, rename it (wbemcomn_old.dll for example). Then just carry over the downloadable dll from the link above and start yakuza6!:)

did it work for you? :OOO

Yes, I was in the main menu too!

[FJ56]

Originally posted by Hunter:

Originally posted by FJ56:

did it work for you? :OOO

Yes, I was in the main menu too!

same for me, dude! AWESOME!
hope, everyone else with same problems will find this solution =))
отличная работа, братан =))

[Svetik]

Originally posted by FJ56:

Originally posted by Hunter:

Yes, I was in the main menu too!

same for me, dude! AWESOME!
hope, everyone else with same problems will find this solution =))
отличная работа, братан =))

Share this info to others:)

[Bababooie]

sadly didn't work for me, the game just launches and crashes with no error message