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THIS IS LESS BAD :))))
So I Alt+F4ed from my starting town after spending some Gold/Gems.
Restarted the game. My last "Last Game Rewards" was literally GONE. And guess what. *The Gold/Gem values from this Last Game Reward where not even added to my "Starting Gold/Gems".
So to sum things up, at this second "bug discovery attempt", after ALT+F4ing a game with ~3K Gold/~2K Gems available and crafted/upgraded cards and a "Last Game Rewards" for me to take as desired, I came back to the same game with nothing but my "starting gold/gem amounts".
No more remaining "Gold/Gems from previous "Last Game Rewards", no more "Last Game Rewards" available, no more crafted/upgraded cards... So basically I lost "2 completed runs worth" of Gold/Gems because I ALT+F4ed the game at the starting town.
Devs : Debug tiiiiiiiime :)
If you are in the town or on the map and you have to close the game, close it normally with the Exit button, it clearly indicates that your progress will be saved.
Anyway, we thought that when you receive a chest reward in town, the game is automatically saved, so if it didn't save your gold / shards, we will have to look at it.
I return this question : "Since when game progress is not saved when it should be ?"
Currently, I can spend 30 minutes customizing my starting game, going from building to building crafting/upgrading/removing stuff, and during that whole time, if I haven't pressed EXIT, all my progress is lost "if something bad happens".
Also, what I understand from what I have experienced AND your answer, is that the game progress DOES get saved when receiving a chest reward... but the saving of the new gold/gem balance does not. So If I have a power shortage after receiving my rewards and come back to the game, I lost the chest because that change was saved, and I lost the gold/gems because that wasn't saved.
BTW this game is awesome "and better than most at what they do" in a lot of ways. I wish you the very best success.
I apologize because it was not the best way to answer, and well the game in the town saves when you enter / exit and when you take a chest reward, also it saves if you close it normally with the exit button, but not in every small change you make during deck creation.
So if you have a power or internet cut, at least the chest should have been saved and not lose shards / gold, we believed that now it did so, if you did not save your chest, it must be a bug and we are going to look at it.