Missing Overlay DLL!

[Mawthra]

Getting this message when launching 2.0.6... same thing happens with the GOG release

[BaCaz]

same problem, rtx 3080

[tpostman67]

My game is the same---- I am also getting missing overlay dll

[veggirl7_]

I just bought the game and I am having the same problem as well. Also, every time I try to start a new game, it just goes into a black screen and seems to just freeze even though I can hear the sounds and music.

[voyagerscom]

I'm getting missing DLL message as well. It doesn't stop me from playing, however, (I feel this bug is related) when I start playing the character gets stuck inside the tiles all the time and that makes the game next to unplayable.

[JazzGuru]

I'm also getting this error whenever I start up the game, though it's not stopping me from enjoying Insurmountable in any way. NVIDIA GTX 1080 on Windows 10 here...

[Vyna]

I got a message as well but the game still work normally.
AMD RX580, windows 10

[Rindbeutel]

Publicado originalmente por veggirl7_:

I just bought the game and I am having the same problem as well. Also, every time I try to start a new game, it just goes into a black screen and seems to just freeze even though I can hear the sounds and music.

Publicado originalmente por voyagerscom:

I'm getting missing DLL message as well. It doesn't stop me from playing, however, (I feel this bug is related) when I start playing the character gets stuck inside the tiles all the time and that makes the game next to unplayable.

Hey, sorry to hear that you experience these issues! Could you possibly join our discord server to provide us with your game's logfiles and some more details about these bugs? Then we can have a look at what exactly goes wrong there!
Thank you very much and sorry for the inconvenience!

[Mawthra]

Publicado originalmente por Rindbeutel:

Publicado originalmente por veggirl7_:

I just bought the game and I am having the same problem as well. Also, every time I try to start a new game, it just goes into a black screen and seems to just freeze even though I can hear the sounds and music.

Publicado originalmente por voyagerscom:

I'm getting missing DLL message as well. It doesn't stop me from playing, however, (I feel this bug is related) when I start playing the character gets stuck inside the tiles all the time and that makes the game next to unplayable.

Hey, sorry to hear that you experience these issues! Could you possibly join our discord server to provide us with your game's logfiles and some more details about these bugs? Then we can have a look at what exactly goes wrong there!
Thank you very much and sorry for the inconvenience!

You know there's an issue here by how many users have reported it and we have the game on Steam, so why should we have to go to Discord? Don't have a Discord account, don't want one

[foofaraw and Chiquita(ARF!)]

Publicado originalmente por Mawthra:

Don't have a Discord account, don't want one

+1
I just want to be able to play Insurmountable as I once did.
Thank you.

[Rindbeutel]

Publicado originalmente por Mawthra:

You know there's an issue here by how many users have reported it and we have the game on Steam, so why should we have to go to Discord? Don't have a Discord account, don't want one

Hey, sorry for my late response to this. I still want to clarify a few things:
- First of all, the two issues I quoted in this post were different ones, not related to the missing DLL error.
- Oftentimes knowing that there is an issue is unfortunately not enough. In order to find the cause of the issue, we need data from players experiencing that specific issue. That is why we ask affected players to send us their logfiles and/or savegames: It helps us to investigate the problem.
- We think that for most players, Discord is an easy way to provide us with these files because a large amount of the playerbase has a Discord acccount anyways. However, it is of course not required to do that via Discord. Unfortunately it is not possible to upload files here in the Steam discussion forums, but you could also send us files via mail: [e-mail]

[RevSev75]

I just followed the uninstall and reinstall directions and no improvement. This game is terrific if it works. Missing overlay dll means it doesn't work.

[foofaraw and Chiquita(ARF!)]

Publicado originalmente por RevSev75:

I just followed the uninstall and reinstall directions and no improvement. This game is terrific if it works. Missing overlay dll means it doesn't work.

Tragically:
+1

[Mawthra]

Publicado originalmente por Rindbeutel:

because a large amount of the playerbase has a Discord acccount anyways

Insight into where you got the data to even formulate a sentence like that? The Discord server has 576 members at the time of this message, so that either means you didn't sell many copies if "a large amount of the playerbase" is just a subset of that 576 member count or that's not an accurate statement

But regardless, the bottom line is, this is a known issue and has it been resolved yet? It's been over a month

[RednuEfil]

Same-lame, gtx 1060

[jubekox]

Hi there, I'm having the same issue as well. NVIDIA GeForce MX250 and Intel UHD 620. Where is the Overlay.dll file meant to be installed? Maybe it's as simple as putting the right file in the right place? Maybe a permissions issue with the new Windows OS update push?