Xbox one Controller can't work inside the game

[spikechau]

i wanna to know how to fix the simple issue of the game controller of xbox one can't play the game and the enviorment i use the win10 and xbox one play entire 99.9% game of stream only this game can't work, i read a lot of the below discuss controller fix still can't fix, what's next then?

[Outright_Games_Social]

Hiya!
We are very sorry you are having this issue with your Xbox One controller.
Try the following steps in this order to address the issue:
1. Open Steam in Big Picture mode.
2. Once Big Picture is open, go to settings.
3. Click on controller settings.
4. Here make sure the Xbox Configuration Support box is ticked and the rest of the boxes unticked.
5. Go back to your Steam Library, click on Paw Patrol Mighty Pups, and click on the option 'Manage game'. Here click on the option 'Controller options' and make sure it is on 'Global Settings (Xbox)', not on 'Forced on' or 'Forced off' as we have seen sometimes it is set on this option causing the controller to malfunction.
6. With this set attempt to play.
Please get back to us if this does not help address the issue.
Thanks.

[spikechau]

Thank you first, I Still have same issue, i follow all step and reinstall the game, it have same issue please support

[Outright_Games_Social]

spikechau の投稿を引用：

Thank you first, I Still have same issue, i follow all step and reinstall the game, it have same issue please support

Hi, we are sorry our instructions did not help address your issue.

There are some further actions you can try:

a) Enable controller support in Big Picture Mode
This is helpful when the wrong button prompts show up or the controller is not detected at all.
b) Controller detected as Player 2 - Disconnect other devices
Disconnect all other USB devices from the PC before launching the game. Some USB devices could be mistakenly detected as a controller. This may also help when the controller is not detected at all.
c) Connect the controller before starting Paw Patrol Mighty Pups. Do not connect it while the game is starting as this may lead to issues.
d) Reinstall the drivers
1. Right-click the Windows start button
2. Select Device Manager
3. Find your controller in the device list
4. Right-click the controller and select Uninstall device
5. Restart the PC with the controller plugged in, the drivers will be re-installed automatically.

We hope this helps.

[Lara]

+1

[Jonathan McEvoy]

All you have to do is run Steam as an administrator and then run this game and it should work?

[spikechau]

Already try but same issue

[j o s i]

The same issue for me. Tried every mentioned steps above, also uninstalling Xbox controller. Cannot play, cannot pass the "Press A to continue"... :( Other games works with controller OK. So, @Outright_Games_Social what now?

[j o s i]

Find out the reason in my case. Despite every mentioned steps above which I had set up, I had another controller (USB heli simulator stick) attached to my PC, and that needs to be disconnected while playing this game. Strange is, that other game (Paw Patrol On A Roll) works fine if it's connected.

[Jonathan McEvoy]

j o s i の投稿を引用：

Find out the reason in my case. Despite every mentioned steps above which I had set up, I had another controller (USB heli simulator stick) attached to my PC, and that needs to be disconnected while playing this game. Strange is, that other game (Paw Patrol On A Roll) works fine if it's connected.

Can you teach me how to disconnect the USB heli simulator stick from getting attached to my PC?

[mecart]

j o s i の投稿を引用：

Find out the reason in my case. Despite every mentioned steps above which I had set up, I had another controller (USB heli simulator stick) attached to my PC, and that needs to be disconnected while playing this game. Strange is, that other game (Paw Patrol On A Roll) works fine if it's connected.

Thanks for this! I was having the same problem on the Xbox Gamepass version of the game. In my case, the other "controller" was a Razer Orbweaver keypad.

[Jonathan McEvoy]

mecart の投稿を引用：

j o s i の投稿を引用：

Find out the reason in my case. Despite every mentioned steps above which I had set up, I had another controller (USB heli simulator stick) attached to my PC, and that needs to be disconnected while playing this game. Strange is, that other game (Paw Patrol On A Roll) works fine if it's connected.

Thanks for this! I was having the same problem on the Xbox Gamepass version of the game. In my case, the other "controller" was a Razer Orbweaver keypad.

Can you teach me how to resolve an issue from Razer Orbweaver keypad and give me a guide?

[killerddt]

CONNOT USE THE CONTROLLER, XBOX one controller is not working, I think the game development should update to fix this issue, not called buyers and players do so many steps and still not working.

[TaKeN]

Hey, I just read other comment and you need disconnect all USB devices and game working looks like game thinking other USB devices is a xbox controller... so resolve this problem is disconnect all USB devices other than Mouse/Keyboard/Xbox Controller.

[mikeclabaugh35]

Are you guys ever gonna fix the controller issue? I got this game for my daughter in December for Christmas and none of your above options work to play it. The game loads but never recognizes the controller. It would be nice if you could figure it out. If not please refund my damn money.

[Danielson]

I have found a good way to resolve this problem.
With the controller connected;
1. Open Devices and Printers
2. Right Click on your controller and click on 'Game Controller Settings' (This will list installed controllers)
3. Click on Advanced
4. On the drop down list select your controller that you want to have priority.
5. Click OK and then OK then open the game.

Hopefully this will help you.