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We suggest you follow these steps if you are having issues with your controller.
1. Launch Steam.
2. Click on the Steam tab, find this in the upper left corner.
3. Select Settings.
4. Click on the Controller option in the left column.
5. Click on “General Controller Settings” which will open a new window.
6. Uncheck the PlayStation Configuration Support and the Xbox Configuration Support box
7. Click the Back Button to save
8. Close Steam
9. Restart your computer
If it is still not working after this, there are some further actions to be done.
a) Enable controller support in Big Picture Mode
This is helpful when the wrong button prompts show up or the controller is not detected at all.
b) Controller detected as Player 2 - Disconnect other devices
Disconnect all other USB devices from the PC before launching the game. Some USB devices could be mistakenly detected as a controller. This may also help when controller is not detected at all.
c) Connect the controller before starting Paw Patrol Mighty Pups. Do not connect it while the game is starting as this may lead to issues.
d) Reinstall the drivers
1. Right-click the Windows start button
2. Select Device Manager
3. Find your controller in the device list
4. Right-click the controller and select Uninstall device
5. Restart the PC with the controller plugged in
The drivers will be re-installed automatically
This seems to be an issue for many. Including me and my child with dualsense, 8bitdo and normal Xbox controllers.
Come on, why is this even an issue??? 4 years after the game released?
The worst thing is, I'm trying to help my kid learn how to use a controller. She's 3. What a horrible way to learn her directions and joystick movement!