RuneScape: Dragonwilds

RuneScape: Dragonwilds

Progress gone after update
To keep it short, I bought the game from my work PC at the office and played with a coworker during lunch for a couple of days. Then the holiday came, and I didn't realize Cloud Save wasn't a thing before the update. So before the holiday, I installed it on my PC at home, started the game but didn’t actually play. The update came the next day, and I logged in on both my home PC and work PC [the next day] (with Cloud Save now available), but my progress and the world I created with my coworker are gone.

Did I mess something up, or is there a way to fix this? I’ve put in about 20 hours, and starting over sucks. Honestly thinking of refunding the game and waiting until it’s out of early access.
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you played 20 hours you're not getting your money back. deadline is 2 hours and you're x10 that. lol
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