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1) A route between cities on opposite sides of the map will never be able to handle the load - especially big cities. If you're flying LA to Tokyo you want to have at least a couple of transfers.
(5 jumbos flying directly can't handle that traffic, but 5 jumbos LA to Quebec, 5 going Quebec to Marseilles, 5 going Marseilles to Baghdad, and 5 going Baghdad to Tokyo might fare much better.*)
* I haven't played in months, so picked those cities as a general example from the top of my head - I'm definitely not saying that route is optimal.
2) Route finding has always been incredibly temperamental, especially in the second half of the game and especially when you load a save file. It might be better these days (I refer you to the above disclaimer). I think the devs said it's been patched a while back, but I certainly can't confirm or deny that.
It certainly doesn't sound right if passengers are trying to move between two far-east cities by going via the USA when there's much shorter routes, but it's incredibly difficult to work out exactly what our passengers are doing.
3) Still happening, huh? Yeah, that's why I haven't played in several months. (You can save it, play for a few more in-game ticks and everything be running smoothly, turn it off for the night, load it up the next day and replay the couple of ticks you played yesterday and dozens of routes quickly go red - it seems to be passengers flying from one airport to the next, staying on the plane and flying back to the first airport, staying on and repeating the process so the planes quickly overload and your airline empire crashes and burns, but as I mentioned above - it's hard to be sure what exactly is going on. Deleting routes and making new ones along different paths sometimes seems to help but often it just pushes the problem to another route. The only way to avoid it is to play the full game in a single sitting without ever saving, and honestly who can realistically be arsed to do that? At least it stops save-scumming, I guess :/ )
I log in once a month or so to see if the devs have reset the leaderboard yet, since they completely revamped the scoring system to be significantly lower, but I see they still haven't bothered. I'm not sure why they think people will want to play if the leaderboard is untouchable. I scored over half a trillion points on the old system. Could've smashed that score, too, but the game was suffering the save file issue and effectively unplayable even back then. From the description the devs gave when they changed the scoring system, I doubt that sort of score is even remotely possible, but again - I've not played in ages so can't confirm or deny that.
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TL;DR: the game is very much broken, but the devs keep denying there's a problem so it seems extremely unlikely they're working on fixing it.
Shame. This used to be a fun game.
Considering the developer appears to be Russian, there might be more serious issues there.
I've worked that much out - shorter distances allow for greater maximum density on the route.
The issue is that....
This leads to something of a frustrating catch-22, in that cities on the edges of the map - most commonly the big ones in India and China, Mexico City and Tokyo/Osaka/Seoul - cause horrific backlogs to form regardless of approach.
There is another work-around - instead of saving to one of the save slots, simply exiting and continuing via the auto-saves seems to dodge the issue.
I haven't tested this rigorously enough to be sure, but it does appear to work.
I can confirm that the scoring system has been revised - passengers and infrastructure are no longer counted for scoring purposes.
Unfortunately this change appears to have been done hastily and broken several other things, namely several achievements and at least one scenario.
The new game probably has a lot of their attention, which would explain the nature of the response, but there is at least a response.
Yes, the solution is indeed to provide additional routes.
Another solution is to remove the direct route (from Tokyo to LA in your case) or wait a few minutes. This happens because pathfinding system takes some time to rearrange everything once a new route is created. If that wasn't the case, the game would freeze or drop its framerate drastically for a few seconds when any route is created, which we don't want. So, this process happens asynchronously in the background.
This one is a real issue, however. We are aware of it and the fix is hopefully coming soon.