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https://steamcommunity.com/app/1372530/discussions/0/4634860269337609747/
Apart from that your description is too vague to be able to tell what you're doing wrong.
"Berlin would start capping" - Where do the passengers in Berlin want to go to?
"I would proceed to try the expansion" - what do you mean by that?
"I tried to buy a plane" - where/for what?
If passengers going to Hamburg or needing Hamburg as transfer stack up in Berlin (recognizable by only full planes leaving Berlin for Hamburg), upgrade the route Berlin-Hamburg by buying new planes or upgrading them when there are already 2 or 3 on the route. If passengers stack up that have nothing to do with Hamburg, build/upgrade routes for them accordingly.
Upgrading an airport won't help you with passenger flow. When an airport accumulates passengers, it will continue to do so after you enlarge its capacity.
If Berlin is your only hub in Germany, route distances get too long (making them expensive to buy and maintain as they also need more planes than short routes). Build more than one hub and keep route lengths rather short.
If you already do this stuff, I think only a video showing your gameplay will help to see where you could improve.
- (0:10) You build the Detroit route from Detroit to New York, not the other way around. That way you allow New York to fill up with passengers going to Detroit that you can't send away buy buying another plane on the route. Instead you have to wait until the plane coming from Detroit arrives. By that time, New York is already overcrowded by the Boston and Washington planes.
- (0:31) You buy a second plane on the Detroit route only when the first one is already half-way back. The route "Detroit-New York" is so long, I would have bought a second plane no later than when the first one landed in New York (0:20), with more than 500$ in the bank probably even earlier, going for three planes from the start (see below).
- (0;36) You buy a second plane on the Boston route without even having looked at New York's passenger list. So you don't know if you really need it, especially since the first plane on the route is not even full. You can even see on the map that the Washington plane is more filled up than the Boston one. (This purchase is not a huge problem when you have that much money though.)
- (0:40) Then you finally click on New York. As you can see, more people want to go to Washington than to Boston. So a second plane on the Washington route would have had more priority than the one you bought on the Boston route.
- (0:41) You upgrade New York without much necessity. A third plane on the Detroit route would have more priority, and then a second one on the Washington route.
The way I would have played with that amount of money in the bank (times refer to your video, not to actual play time):
- (0:00) Pause. Build routes from New York to each of the three other cities. Unpause.
- (0:14) Pause when Boston and Washington planes land. Look at New York passenger list. Probably* buy a second plane on both routes (Boston and Washington). Unpause.
- (0:17) Buy second plane on Detroit route (first plane is 2/3 of the way on its first flight).
- (0:23) Buy third plane on Detroit route (first plane is 1/3 of the way back and meets the second plane).
After that, look if the planes suffice to manage passenger flow. If not, upgrade them. Money generation should then allow upgrading New York.
*depends on money availability and passenger numbers at New York. In general, a second plane is definitely needed on the Boston route if there is more than 10 Boston passengers (i.e. more than half a plane load) already waiting at New York. Same goes for the Washington route. But with less money available, 3 Detroit planes might take priority over a second plane on the other two routes.