Crash on start

[mravac_kid]

I just bought the game after playing the demo a while ago, and I'm unable to start it... I keep getting this crash notification from Unreal Engine. I played the demo on Windows 7 and have since upgraded to Windows 10. Deleting the game folder in documents didn't help.

LoginId:6e82bd2e4f6ff66d0721eba32eb9e808
EpicAccountId:a99e457bd95d461f9788c61f86c9c79e

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000bcd90090

EZFRD64
EZFRD64
winmm
kernel32
ntdll

[[LARUA] Kilayandra | GER]

Please use the following checklist ...

1.) Check if the drivers for your mainboard and graphics adapter are up to date.
2.) Also check the drivers for mouse, keayboard and other hardware.
3.) Get the latest Windows updates (excluding beta updates)
4.) Verify the game files of Motortown via Steam

In general ... post the specs of the hardware you are running (mainboard,
CPU, GPU, RAM, HDD and / or SSD, etc.) and the driver versions you have
installed.

Please report back if this fixes the problem or not.

Good luck and stay healthy.

[mravac_kid]

Windows 10 reports all drivers and updates up to date, game files say they're OK.
Intel i5 4590, 16 GB DDR3 RAM, Gigabyte H97M-D3H motherboard, ATI RX 570 4 GB graphics card (Adrenalin 23.5.2 drivers, freshly updated after the problem started), several disks, system is Kingston SSD SA400S37240G 240 GB, game installed on Western Digital WDC WD20EZRX-00D8PB0 2 TB.
Other drivers are all Windows standard, I don't remember anything asking for specific drivers. Sadly, the problem persists.
The other game I can find that runs on Unreal 4, Automation, runs fine.

[mravac_kid]

Update: problem solved, seems it was caused by my controller. Another game (When I Was Young) had control issues and one of the suggested solutions was disconnecting the controller. So I tried that, and it solved the issue here as well.
The (dirt cheap) controller in question is White Shark, model Hunter, if that helps in the future.

[[LARUA] Kilayandra | GER]

As I like to say ... computers are meant to make life easier but
sometimes they do the opposite. I'm glad that you could solve
the problem and thank you for your report of how you fixed it.


Stay save and healthy.