STREET FIGHTER 6 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Street Fighter 6 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide
1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the
Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

StreetFighter6.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

Steam.exe Default Location:
C:\Program Files (x86)\Steam

Steam AppData Default Location:
C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
　

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[answers.webroot.com]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + NVIDIA Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename(or delete) the　folder "Street Fighter 6" in
   C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.
   
7. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

10. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

With the game running, go to the Multi Menu and access Options. Go to the Graphics tab and then change the settings found under Quality to Low or Lowest.

11. If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the local_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

Default install folder:
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.

When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Street Fighter 6; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Deep Space Cat]

The problem I describe already happened to me in the demo: In World Tour mode sometimes happens that, by opening the smartphone menu (the one with the map, missions, and so on) the use of the GPU goes to 99%.
This then causes a large rendering latency and a drop in framerate which makes the game unplayable (only solution is to turn the game off completely and start it again).

Normally the game uses no more than 50% of the GPU and everything runs at a fixed 60 FPS.


- My System Spcs:
1) AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
2) No model (it's a pc built by me)
3) NVIDIA GeForce RTX 3070 - 8192MB GDDR6
4) GeForce Game Ready Driver Version 535.98 (05/30/2023)
5) 16GB of RAM
6) Windows 10 PRO version 21H2
7) Avast Antivirus version 23.4.6062
8) AOC 27G2G3
9) I use the Display Port Cable that arrived with the monitor
10) Italy

- My Graphics Settings
[Render]
Capability=DirectX12
[Graphics]
EnableUserSettings=TRUE
GlobalSettings=Highest
MaxFramerate=60
TextureQuality=HIGHEST
ShaderQuality=HIGHEST
LightingQuality=STANDARD
EffectQuality=HIGHEST
BloomQuality=HIGHEST
FGObjectNumber=HIGHEST
BHDisplayNumber=HIGH
AudienceNumber=HIGHEST
ShaderWarmingEnable=True
ShaderWarmed=TRUE
[RenderConfig]
ImageQualityRate=1
FullScreenDisplayMode=226
WindowMode=Borderless
VSync=True
AntiAliasing=TAA
MotionBlurEnable=True
DepthOfFiledEnable=True
ShadowQuality=HIGHEST
MeshQuality=HIGHEST
SamplerQuality=Anisotropic16
AOSetting=LOW
SSRSetting=CUSTOM
SSSSSetting=CUSTOM
BloomEnable=True
UpscaleType=None

[Captain Collateral Damage]

when I launch the game its in a window that completly black and say its not responding on task manager, it remains that way untill I force close it with task manager

CPU: Intel(R) Xeon(R) Gold 6142 CPU @ 2.60GHz
Not a pre built model
Graphics Driver: NVIDIA Quadro P5000
Driver version 31.0.15.2895
90 gbs of free hard drive space
195283 MBs of RAM
windows 11 64bit
windows defender anti virus
not sure what moniters Im using but im using 3
HDMI is compatible with HDR and 4K
Im in the US

[Midnight Madman]

Keep getting communication error 50200-20011 S9041-TAD-W72T

[PeacefulHobbit]

game runs fine except battle hub and world tour. i got i 7 12700 and 2060 12gbvarm 32 ram and its a little dissapoint the performance got the game in these 2 modes... normal battles arcade runs great but the other side.... must launch performance patch or something

[Absolute Disgrace]

I'm seeing 2 issues:
1. I cannot log in. On the "I agree" style screen for capcom ID, it just keeps looping. To break to the loop I have to select "Dont play with an account".
2. Playing arcade mode (5 stages), when I face off against the truck. After winning the game just sits there endlessly. I've tried twice, same outcome both times.

[RestInPieces]

Literally COUNTRY LOCKED
i only played 2 person outside my country
still waiting 10 20 min to get a match how this possible man

[Owl]

Początkowo opublikowane przez MOON_MIST:

Początkowo opublikowane przez 🧋🌷Sylvia🍃🌼:

Please add Playstation button icon. There are folks out there that are using DuelSense Controller including DuelSense Edge Controller.

Seconded, please add an option to choose which buttons you want displayed for general UI (and keep attack notations separated), similar to Monster Hunter World/Rise

Throwing in another request for this as well, minor annoyance but I also play with a playstation controller and it's nice to have so I don't have to think about, plus like mentioned it's added in the monster hunter games so surely it should be simple to add to this game as well

[Liam Neeson Punching Wolves]

My game is a stuttering messing.

Loads of pauses, even on the character select screen it takes like, 30-40 seconds for the characters to load in.

[kuaikukia]

Can't login. Communication Error all the time

50200-20011 S9041-TAD-W72T

[Marginal]

Game has decided to constantly crash on startup on my main system. This better not be Denuvo locking me out of using more than one system. (Since it ran fine last night, tested it on my other PC, and now this one just instantly dies.)

No AV aside from the one in Windows.

Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C91
BIOS: A.B0 (type: UEFI)
Processor: AMD Ryzen 7 5800X3D 8-Core Processor (16 CPUs), ~3.4GHz
Memory: 32768MB RAM
Available OS Memory: 32694MB RAM
Page File: 12179MB used, 35874MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Enabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.6
DxDiag Version: 10.00.22621.0001 64bit Unicode
DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

[Process Information]
D:\SteamLibrary\steamapps\common\Street Fighter 6\StreetFighter6.exe
ExceptionPointer: 0000000151F97750
ExceptionRecord:
ExceptionCode : C0000005
ExceptionFlags : 00000000
ExceptionAddress: 00007FFD1CD37961

[armcknight87]

Hopefully someone can please help me. SF6 will not fully compile shaders. Its takes about ..10 min to get to half..then just stops. The game doesnt crash, it just stop progressing ..even after an hour. Please help.

[tgshademan]

Why can't I find the preorder color bonuses on my game. I bought the game awhile ago but I don't have any of the bonus colors that was a preorder bonus.

[Fafnir Funny Moments]

Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 6042 (type: UEFI)
Processor: AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32676MB RAM
Page File: 27796MB used, 6928MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12


World Tour runs terribly in fullscreen, in windowed borderless it runs significantly better,

[Spinal]

Cant even connect to the servers, just makes me agree endlessly....

[V.Apples]

My game keeps disconnecting during online casual matches and I received multiple communication error 50200-20605 despite functioning internet connection. I restarted the game and I received a penalty stating my online functionality has been partially restricted. Matches were working perfectly this morning but I can't finish a single match during the night time.