avatar unresponsive

[Psycho Rikka]

Hello,

When I connect animaze app with my iphone, my avatar movement doesn't work despite pairing via QR code. My avatar has not had a problem until now via webcam. Some already preset avatars work, so the linking works, but most avatars including mine do not respond to the iphone camera. Where could be the error?

Thank you for your reply and have a great day.

Rikka

[devops]

Hello!
Happy to assist.
The issue does not sound familiar.

We will need the standard investigation logs sent in via e-mail and/or a link to a video capture showing the steps you are taking to reach this state.
https://www.animaze.us/faq/tech/gatherlogs


A potential "catch-all "is resetting the app back to factory defaults.

If you want to try a "factory reset" of the app settings, then:
- close Animaze,
- go to <AnimazeInstallDir>/Data/ and delete Preferences.json, AppPreferences.json files (and cacert.pem if you also want to reset the security certificate cache). This will force-reset all your app side settings and the app security certificate cache.
- Do a "check build integrity" from the launcher/steam client,
- Restart Animaze and see if it is all smooth now.