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If your objective is still to investigate the floor plan, you need to start Investigation Mode (space bar) first to do so. Once it's done, Gary will let you walk past. If you already did that, your next objective is to find the right apartment. The stairs are blocked off because they're damaged, so you need to find another way up. Go all the way down, then to the right and out of the building again. Go up all the stairs and re-enter the building via the plank on the balcony. Once back inside, you'll have access to all the other floors.
If that's not your problem and you have encountered a bug, please let me know what exactly is blocking you from progressing, and we'll look into it asap! If you want to include a screenshot, you best send an e-mail to support[at]digitales.games.