Need help with Prince of Persia: The Sands of Time?

[Ubi Milky]

Have you witnessed any bugs, has your game crashed or are you experiencing some performance issues with the game?

Please use Steam's 'Search Discussions' search box, to first look for other player threads about the same issue. We will often mark threads with a blue tick check mark to show an answer was found in that thread, that resolves that particular issue.

On our Ubisoft Support website, we have a helpful guide explaining what troubleshooting steps you can perform for various crashes, performance issues, installation and download issues here -
https://www.ubisoft.com/help?article=000061047

We also have other self help guides you can find by searching for your game title on our Ubisoft Support website, here -
https://www.ubisoft.com/help


Save File locations:
SteamLibrary\Prince of Persia The Sands of Time\Profiles

Settings File locations:
SteamLibrary\Prince of Persia The Sands of Time\Hardware.ini

Original game manual:
https://cdn.cloudflare.steamstatic.com/steam/apps/13600/manuals/manual_english.pdf?t=1447351278


If you can not find the answer in the forum, or perhaps you need help with your Ubisoft Account or game activations, you can always contact us via our other support channels too, here, where we will aim to get back to you within 48 hours if possible.

Ubisoft Support website/Live Chat - https://www.ubisoft.com/help
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support

[Ubi Milky]

Running the game in Compatibility Mode

As with some of our older titles that were released a good few years ago, you may need to run the game in Windows compatibility mode if using a modern PC, to emulate the Windows OS that the game originally ran on, at its time of release.

To do this, locate the games .exe game file -
Steam Library/Prince of Persia Sands of Time/PrinceOfPersia

• Right click on the file and select the Properties option
  
• Next, select the 'Compatibility' tab
  
• Select the on of the older Windows OS - Windows 2000/Windows XP
  
• Select Apply
  
• Select OK
  
• Launch game by double clicking on the games .exe file

-Ubisoft Support