Support & Bug Fixes

[omnisyncd]

Hey everyone,

I hope you're ready to fight demons and harvest rice in Sakuna: Of Rice and Ruin!

I wanted to make a central bug thread so you guys know what we're working on and what information we need when you email us about any bugs you encounter. I'll be trying to scour the threads for new issues, but if something's not up here already please post it in this thread so it'll be easy for me to find.

Useful debug information:

• DxDiag output
  
• Steps to reproduce the issue
  
• Screenshot of in-game settings
  
• Crash dump files
  Often located here %LOCALAPPDATA%\CrashDumps
  It would be from Sakuna.exe

Please email [e-mail] with these details if you are experiencing issues with the game.

Here are some tips to make sure you're getting the best performance out of your PC!

• Make sure your graphics card is being fully utilized:
  
  • Stay updated with relevant drivers from your card manufacturer's website
    
  • Make sure you are using your main graphics card. Different graphics card manufacturers will have guides on how to always use your dedicated card.
• Add Sakuna: Of Rice and Ruin to the exceptions of any antivirus program:
  
  • Sakuna.exe is the executable file you need to add.
• Turn off any power saving mode your computer might be using:
  
  • Go to Control Panel\Hardware and Sound\Power Options
    
  • Balanced or High Performance profiles should be chosen. Any Power Saving mode will lower game performance.
• Make sure your PC has the latest Windows Update installed.

If you need the best rice farming strats, feel free to check out the XSEED Games Discord channel. We hang around there too, sometimes: http://discord.gg/xseedgames

[Suu]

I'm going to assume this is a bug, because if it's intentional then it's just bad game design.

When you're in the middle of a skill, a successful parry completely negates that skill.

Essentially being punished for playing well is not fun.

Either don't let it interrupt skills, or give us an SP refund if it happens and the skill never went off.

Or if the intention is to force players to be more careful about when to use skills, then let the punishment for bad skill usage be that parries can't be used during skill animations and force the skill to play out.

I would rather be punished for poor skill usage that doesn't let me parry, then be punished for good parry timing. Either one would have saved the numerous unfair deaths I've had because of this bug. Sometimes the parry isn't even intentional, I'm just trying to preemptively dash in the middle of a mosh pit.

[ZarethKnyght]

Game says it's better to play it using a controller. I use the controller and make mistakes because my controller buttons aren't labelled as 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, and 11 which is what the in-game instructions say. The action part is easier with the controller but the farming part seems like it was designed for the keyboard...really annoying to have to switch back and forth between them ><

[XSEED Liz]

Originally posted by ZarethKnyght:

Game says it's better to play it using a controller. I use the controller and make mistakes because my controller buttons aren't labelled as 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, and 11 which is what the in-game instructions say. The action part is easier with the controller but the farming part seems like it was designed for the keyboard...really annoying to have to switch back and forth between them ><

Would you be able to send your full DxDiag output, what kind of controller you are using, and whether you are using it via Bluetooth or wired to [e-mail] ?

[The High Seraph]

Originally posted by XSEED Liz:

Originally posted by ZarethKnyght:

Game says it's better to play it using a controller. I use the controller and make mistakes because my controller buttons aren't labelled as 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, and 11 which is what the in-game instructions say. The action part is easier with the controller but the farming part seems like it was designed for the keyboard...really annoying to have to switch back and forth between them ><

Would you be able to send your full DxDiag output, what kind of controller you are using, and whether you are using it via Bluetooth or wired to [e-mail] ?

I am getting this problem too . For me , this 1,2,3,4 prompts appeared when i played with Direct input controller with steam configuration . Seem that's smth to do with direct input . No issue with Xinput controller .

[Syrup Art]

Dear Developer,

Sakuna's eyes blank. I try restart the game and change place. only at home pupil of the eyes is missing.

Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: P4.00 (type: UEFI)
Processor: AMD Ryzen 5 3500 6-Core Processor (6 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 23801MB used, 20157MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

[Nonomori]

Originally posted by ArtVideo:

Dear Developer,

Sakuna's eyes blank. I try restart the game and change place. only at home pupil of the eyes is missing.

Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: P4.00 (type: UEFI)
Processor: AMD Ryzen 5 3500 6-Core Processor (6 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 23801MB used, 20157MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

I have the same problem.

Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 2207 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
Memory: 32768MB RAM
Available OS Memory: 32658MB RAM
Page File: 16349MB used, 21173MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2
DxDiag Version: 10.00.22000.0001 64bit Unicode

[Hana]

May or may not be a bug, tried for 3 years to get transformation powder from Bountious grotto to complete exploration objective, went with antler bean thresher and the lucky mask when I got it, still cant get it, I'm already at the volcano and I really want to go around completing exploration objectives. I only get remedies from there.

Also, cannot flip hiding turtles.

[PurpleCreativeValiant]

I have only one achievement left - Glutinous. Achieve an above-standard taste, stickiness, and hardness when harvesting. I can't undertsand how to get it. I followed scrolls in game, guides on the internet, but have no result. Help!

[Sakuna]

Hi I can't seem to run the game. The video feed freezes when I launch the game but you can still click the buttons you just don't see them.

here's my dxdiag info

System Information
------------------
Time of this report: 4/11/2022, 13:26:50
Machine name: ZEPHY
Machine Id: ------
Operating System: Windows 11 Home Single Language 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ROG Zephyrus M16 GU603ZW_GU603ZW
BIOS: GU603ZW.306 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i9-12900H (20 CPUs), ~2.5GHz
Memory: 32768MB RAM
Available OS Memory: 32460MB RAM
Page File: 13567MB used, 24012MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.3.5
DxDiag Version: 10.00.22000.0001 64bit Unicode

[Wamuu]

Originally posted by McSetta:

Originally posted by ArtVideo:

Dear Developer,

Sakuna's eyes blank. I try restart the game and change place. only at home pupil of the eyes is missing.

Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: P4.00 (type: UEFI)
Processor: AMD Ryzen 5 3500 6-Core Processor (6 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 23801MB used, 20157MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

I have the same problem.

Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 2207 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
Memory: 32768MB RAM
Available OS Memory: 32658MB RAM
Page File: 16349MB used, 21173MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2
DxDiag Version: 10.00.22000.0001 64bit Unicode

Same problem.

[794]

Pretty sure my game is soft locked and I can't progress. There's a cutscene where badger-dude talks about how he can understand Kaimaru and Kappas, and then the big oaf calls you to go to him.

I had him out gathering resources when this happened. Kaimaru was forced back but the big guy stayed out. Doesn't matter how many times I talk to him, eat, sleep, nothing. Whatever scene was supposed to happen now won't take place and I presumably now have to go and re-play the progress I had done up to that point as well as all the progress I had made after that point in order to continue the game.

With my luck it'll be a hard lock and never trigger now. Hopefully the save data is okay.

Edit: I'm seeing videos of people having areas unlocked that I don't without being nearly as far as I am. I have 84 exploration and about to enter year 8, yet I'm stuck at Chapter 4 and have no Tiger Jaw Pass, no Coursing Falls. I have no option to go back to the capital as seemed to have been promised after beating the Mechanical Warriors.

Don't know how ruined my save is now that I'm finding more guides showing I should have had areas unlocking for me waaaaaay sooner than this.

[Campa]

is there a fix for sakunas eyes?

[Rusalky]

Bought digital deluxe version. All good, except it does not mark 1st soundtrack DLC as included in library.

[ComeAlongWithMe]

please fix Sakuna's eye pupil blank bug please

[Quadronyx]

Hello, I'm trying to complete all the achievements, but the Demolition Deity achievement is bugged for me. It might've been achieved with the prior achievement with Homerun Deity, but it doesn't show in the completed achievement list for me, and further attempts to get it do not grant the achievement at all.

Edit: For those who struggle with this, the Demolition Deity achievement only happens in Mushroom Forest where birds crash into Shrooms at an angle where they hit multiple times, there are videos on the internet on how to get it. Do not try to get it manually in combat, I think the achievement bugged and only works the way I've mentioned above.