saved Family has disappeared?

[Rinja]

I can't access any of my saved files. The family has disappeared from the load options.

Here's what happened:
I was playing along as normal in Itjtawy. I was in the middle of building something when the new year ticked over (1855 if it matters) and suddenly the screen went darker and inaccessible as though a notification had come up, but there was no notification. I tried clicking around in a few things with no change. I tried esc and closing, but it wouldn't let me. I finally force quit the game, thinking I would simply restart. But on restarting the game, my family name was not on the list.
I quit the game again and checked the actual files. The files themselves are still in the save folder on my computer. I backed those up, deleted them, and tried to force a resync. There was a lot of troubles getting steam to sync again. Finally I reinstalled Pharaoh and got it to sync. The saved files were back in the folder. But on opening the game again there was still no family! So it seems the files on steam are the ones causing problems. I really, really don't want to completely restart the whole campaign.

For what it's worth, I thought I would try recreating the family with the same name and it wouldn't let me.

I haven't seen anyone else with exactly this problem with a saved game. Anyone got any ideas??

[Rinja]

update, if it matters. I created a new family and manually imported the saves from the old family into the new one. i can now at least LOAD a family that has all the saves, though aallll the saves from the current game seem corrupted. :'( and trying to enter the campaign only takes me to the first level. i can at least load the next to last mission. so that's something at least!

[ÀlaReskoos]

Originally posted by Rinja:

I can't access any of my saved files. The family has disappeared from the load options.

Here's what happened:
I was playing along as normal in Itjtawy. I was in the middle of building something when the new year ticked over (1855 if it matters) and suddenly the screen went darker and inaccessible as though a notification had come up, but there was no notification. I tried clicking around in a few things with no change. I tried esc and closing, but it wouldn't let me. I finally force quit the game, thinking I would simply restart. But on restarting the game, my family name was not on the list.
I quit the game again and checked the actual files. The files themselves are still in the save folder on my computer. I backed those up, deleted them, and tried to force a resync. There was a lot of troubles getting steam to sync again. Finally I reinstalled Pharaoh and got it to sync. The saved files were back in the folder. But on opening the game again there was still no family! So it seems the files on steam are the ones causing problems. I really, really don't want to completely restart the whole campaign.

For what it's worth, I thought I would try recreating the family with the same name and it wouldn't let me.

I haven't seen anyone else with exactly this problem with a saved game. Anyone got any ideas??

Hello,

Thank you very much for your report and sorry for the inconvenience.

That's not a know issue on our side, we would need to see your game files to investigate.

To get them, just copy the line below in the file explorer and send us the Pharaoh folder.

%Appdata%/../LocalLow/Triskell Interactive

For the DxDiag: https://dotemuhelp.groovehq.com/help/how-to-generate-a-dxdiag-report

We remain at your disposal if needed.

[Rinja]

Here is the folder and dxdiag report
https://drive.google.com/drive/folders/1RrNXLTrBOYd8DYQH71PWCAX-5uU4TElM?usp=sharing

after the issue described above, I replaced the family.meta file from a different backup and was able to restart the mission i was on, and completed it. but after completing the last mission i was once again unable to see the family name on the list. :(
(obviously the "test" family is not the one i have been running through the campaign with)

[Grumpycakez]

I also had this happen, I froze yesterday evening and I had to task manager quit the game. (after more than 100 hours into the game I am at quite a loss and I just posted a I have no issues review... ) This morning when I loaded the game my family is not available to select. I do see it in my families folder, but when I look at the Meta file for my family it is blank. Here is my family folder and my dxdiag.

https://drive.google.com/drive/folders/1Qqpa4Ukl_iLMteoh9eI4VqKVkpD8FCly?usp=sharing

[Minie1000k]

Originally posted by Grumpycakez:

I also had this happen, I froze yesterday evening and I had to task manager quit the game. (after more than 100 hours into the game I am at quite a loss and I just posted a I have no issues review... ) This morning when I loaded the game my family is not available to select. I do see it in my families folder, but when I look at the Meta file for my family it is blank. Here is my family folder and my dxdiag.

https://drive.google.com/drive/folders/1Qqpa4Ukl_iLMteoh9eI4VqKVkpD8FCly?usp=sharing

being synchronized with steam, you can try moving your file to another location, and let steam generate a new one for you, it might work for you, otherwise you can always put yours back in place.

[Grumpycakez]

Originally posted by Minie1000k:

being synchronized with steam, you can try moving your file to another location, and let steam generate a new one for you, it might work for you, otherwise you can always put yours back in place.

When I did that the family still doesn't show up on the screen to select them. When I check the folder it re-creates the family folder name, with no meta file at all.

[Grumpycakez]

A note, I also went to the steam saves cloud drive, and tried to find a "clean" META file to copy over and try, but with all my naming of families and trying to get it to work I do not see one. I see meta files for my re-named folder Family_Broken and my created second family NotFamily, but no Meta files for the original Family folder. I did try to grab the meta from Family_Broken backup (as it was not blank and had the "real" family name in it) and copy it over into the original family name folder and start it without Steam cloud syncing, it did not work.

[ÀlaReskoos]

Originally posted by Grumpycakez:

I also had this happen, I froze yesterday evening and I had to task manager quit the game. (after more than 100 hours into the game I am at quite a loss and I just posted a I have no issues review... ) This morning when I loaded the game my family is not available to select. I do see it in my families folder, but when I look at the Meta file for my family it is blank. Here is my family folder and my dxdiag.

https://drive.google.com/drive/folders/1Qqpa4Ukl_iLMteoh9eI4VqKVkpD8FCly?usp=sharing

Hello,

Really sorry for the inconvenience.

During our tests we also realized that the issue was related to your "Family.meta" file which was empty.

The behavior is quite peculiar, but here's a workaround that we added when you have time to try:

https://dotemuhelp.groovehq.com/help/save-issue-my-family-meta-file-is-empty

Let us know how it goes.

We remain at your disposal if needed.

[richard.munday]

This has happened to me as well. I tried the workaround suggested it aloud me to load my save file but when i completed the mission it sent me back to beginning of the previous era.

[ÀlaReskoos]

Originally posted by richard.munday:

This has happened to me as well. I tried the workaround suggested it aloud me to load my save file but when i completed the mission it sent me back to beginning of the previous era.

Hey there,

Thanks for the follow-up. We're interested by your save if you can.

The process here: https://dotemuhelp.groovehq.com/help/useful-files-for-bug-reports-c9b61a0b

At your disposal