Payment issue with steam wallet

[RazerFeed]

Hi, I am trying to buy some stuff from the store, I authorize payment when steam window pops up, but then I keep getting error "The payment has been refused. Please check your payment details and try again, or select another payment method." at runescape

Also I get message from Jagex that "This transaction was declined by the issuer of your fund source" but I have the money on my steam balance available.

Did anyone else get this issue ?

[SCS-767]

Same question.

[Mod Stark]

Hi, we have an article regarding Steam payments here: https://support.runescape.com/hc/en-gb/articles/360013510857-Steam-Payment-Issues

Hopefully this can help solve your issue. If the issue persists, there are also some links to Steam's help articles at the bottom as well.

~Mod Stark

[Bombisco]

Originally posted by Mod Stark:

Hi, we have an article regarding Steam payments here: https://support.runescape.com/hc/en-gb/articles/360013510857-Steam-Payment-Issues

Hopefully this can help solve your issue. If the issue persists, there are also some links to Steam's help articles at the bottom as well.

~Mod Stark

I hope you realise that this page is absolutely useless. How about someone over there at Jagex looks into this issue properly because there are many people having it, including me, who has sent a support ticket over 5 days ago and still no reply.

[Iroh]

Originally posted by Francisco:

Originally posted by Mod Stark:

Hi, we have an article regarding Steam payments here: https://support.runescape.com/hc/en-gb/articles/360013510857-Steam-Payment-Issues

Hopefully this can help solve your issue. If the issue persists, there are also some links to Steam's help articles at the bottom as well.

~Mod Stark

I hope you realise that this page is absolutely useless. How about someone over there at Jagex looks into this issue properly because there are many people having it, including me, who has sent a support ticket over 5 days ago and still no reply.

Your first mistake was in thinking that Jagex cares about its customers....good luck

[Sharckao]

I'm having the same problem, 2022 bro. Did anyone get a solution?

[Ben Dover]

Originally posted by Sharckao:

I'm having the same problem, 2022 bro. Did anyone get a solution?

So I circumvented steam and went to the Jagex page and signed in there. Bought the subscription there and then logged back on to steam. It worked for me.

[夕妍]

もう２０２３年だ4月！！！この問題まだがあるはよ！！！何で？？？
it is 2023 April and this issue is still present, why??? take my money and give me da membership ♥♥♥♥♥♥♥♥♥ !!!

[Das Trojanische Pferd]

Originally posted by ゆりね:

もう２０２３年だ4月！！！この問題まだがあるはよ！！！何で？？？
it is 2023 April and this issue is still present, why??? take my money and give me da membership ♥♥♥♥♥♥♥♥♥ !!!

the biggest problem they want people to go through there website so they get more money then with steam

[frikklefrakkle]

I was in Canada with a VPN, and when I turned it off (united states), it let the payment process. Hope this helps someone.

[Drothen]

Originally posted by Iroh:

Originally posted by Francisco:

I hope you realise that this page is absolutely useless. How about someone over there at Jagex looks into this issue properly because there are many people having it, including me, who has sent a support ticket over 5 days ago and still no reply.

Your first mistake was in thinking that Jagex cares about its customers....good luck

they care only when its related to monetization.

[Crankie]

Anyone ever find a fix for this? I've been trying to get a payment to go through with my steam wallet for weeks.. More than enough funds yet I'm unable to purchase any bonds.

[Ignatius Fenix]

Still happening 2025 it’s ridiculous they accept payment for my 12 month membership then refund payments for Bonds/Keys it’s a bit backwards.