unlinking an account you cant log in to

[Knietshy]

Hi,

I havnt played RS for years now, but I have tried to link steam to my original account (its 18 years old or something). I got email and username correct but I am unable to log in as it says it has been locked. I think years ago I played using two account at once which wasnt allowed at the time and got banned for it, so I assume that might be the reason.... but now I cant unlink the account as i am unable to log in.
When trying to recover my account it just tells me that it is sending me an email to do this, but I receive no such emails (yes, junk folder has been checked).
any ideas what I can do or how I can create a new account that I can link to steam.

[Coffee]

Can't you contact Jagex via the website now? Try opening a new account and contact them via the new one and specify them your old accounts names or emails.

[Knietshy]

because I cant find a way to actually write to them. Under help on the website I can just find answers to problems that I dont have, but no option to actually write to them

[Coffee]

Originally posted by Knietshy:

because I cant find a way to actually write to them. Under help on the website I can just find answers to problems that I dont have, but no option to actually write to them

If you follow these directly and indirectly to your request, it link to a zendesk where you can open a ticket.
https://support.runescape.com/hc/en-gb/articles/209198029-Contact-Customer-Support

[Barn]

Here's info on how to unlink it, no need to go through support.

https://support.runescape.com/hc/en-gb/articles/360013578958-Unlink-your-account-from-Steam

[Disco_Pimp]

Originally posted by Barn:

Here's info on how to unlink it, no need to go through support.

https://support.runescape.com/hc/en-gb/articles/360013578958-Unlink-your-account-from-Steam

Guess you didn't read the part where he said h couldn't login to unlink the account. If the account is locked, you can't unlink.

[Barn]

Originally posted by Disco_Pimp:

Guess you didn't read the part where he said h couldn't login to unlink the account. If the account is locked, you can't unlink.

Right, locked and not just banned (I know the above works for a banned account).


https://support.runescape.com/hc/en-gb/articles/206103939-My-account-is-locked
If you go through this for locked accounts, it says ETA response is 24 hours.

[Knietshy]

UPDATE - so there are a few things i figured out. I have downloaded the game on my phone and have managed to get into my old account, so it is not actually blocked at all (I repeat, the account works fine over the phone, so it is purely the link with steam that is going wrong). However, as the account is older than 2005, I have to log in with my username and not the email address.
As it has been such a long time, when i tried to connect to an account with steam, I put in my email address and not the username... that email address is already associated with my old account though which is what i think is causing the problem....
So, when I now try and log in with steam, it tried to log in using my email address and doesnt work, but I am unable to change my log in details as my steam is linked with an account using an email address that doesnt work.
Meanwhile, when trying to log in on the website using the email address, nothing is found. If I try to log in via steam it says "To protect your security, your account has been locked.". If I try to unlock this, I need to enter an email address which I have done, it says an email has been sent but every time no email arrived in any of my folders (inbox, junk, searching etc).
Lastly, no matter what one tries to do, there is no actual help service or contact.

I guess there will be no RuneScape for me, I know i could download it from the website but its just not the same for me.

[Coffee]

Originally posted by Knietshy:

UPDATE - so there are a few things i figured out. I have downloaded the game on my phone and have managed to get into my old account, so it is not actually blocked at all (I repeat, the account works fine over the phone, so it is purely the link with steam that is going wrong). However, as the account is older than 2005, I have to log in with my username and not the email address.
As it has been such a long time, when i tried to connect to an account with steam, I put in my email address and not the username... that email address is already associated with my old account though which is what i think is causing the problem....
So, when I now try and log in with steam, it tried to log in using my email address and doesnt work, but I am unable to change my log in details as my steam is linked with an account using an email address that doesnt work.
Meanwhile, when trying to log in on the website using the email address, nothing is found. If I try to log in via steam it says "To protect your security, your account has been locked.". If I try to unlock this, I need to enter an email address which I have done, it says an email has been sent but every time no email arrived in any of my folders (inbox, junk, searching etc).
Lastly, no matter what one tries to do, there is no actual help service or contact.

I guess there will be no RuneScape for me, I know i could download it from the website but its just not the same for me.

Link stated actually allow to contact Jagex.
I did this myself for my account and they answered within a day!

[sgt totty]

just does not give me the option to unlink just says link and when i press this it says there's already an account linked