Stray Official Topic | Bug Reports, Technical Issues, and Troubleshooting

[Jon]

Stray Official Topic | General Feedback and Questions

Happy Stray Launch Day! Please post all issues and bug reports here. Thanks!

Please provide as much detail as possible. If you can please send dxdiag system information (This can be retrieved by opening dxdiag via your start menu and choosing "Save All Information"), videos and screenshots to help [at] annapurnainteractive [dot] com

[Satora]

I bought this game because it was highly recommended. This was my first ever PC game and it is BEYOND laggy. I've tried changing settings but no luck, any suggestions?

[maddie]

I fall out of the world after interacting with the three cats and going to sleep in the start.
when I wake up I fall out of the world and Ive tried quiting and restarting the game

[YummyNoodle]

My camera would randomly zoom in and I'm stuck in place. All I can do is meow.

[베니스]

meh

[miabic]

Originally posted by Sings in tune:

Originally posted by joe.gerew:

im in the Dead End chapter and once i start the chase i can only go in one direction i cant turn i can only go straight and i die almost instantly. i can still jump on to platforms but i cant get to some of them because i cant move anywhere but straight.

I'm assuming you are using keyboard and mouse to play. Your mouse does not work here, but you can still used 'a' 'd' and 's' to go left, right and backwards. Unfortunately this did not help me to get through Dead End.

I resorted to downloading WeMod to modify the game so the zurks do not attack.

Thank you so, so much Sings in Tune! I tried Dead End so many times and couldn't find a true workaround online - then I saw your WeMod comment. I hadn't heard of it - I've only modded huge games that I know I'll sink hundreds of hours into. This saved me and now I can enjoy the story again.

[Darkhole]

Hello community, first I write with a translate.
I have a bug in the chapter dead end, namely that I can't use my mouse to run at the start of the chapter, so I have to interact with w, a, s, d and on the pc it's almost impossible, what can I do?

[Jewelsmith]

Not sure if this is a bug but it's an issue I had while playing Stray. I spent over an hour in Midtown, found a badge, met a lot of people and collected several memories. However, the game only saved when I found the badge (which was one of the first things I did, since it's close to the entrance). It didn't save when I found any of the memories or at any other point. I had an emergency and had to leave the game, so I lost over an hour of progress. Which in some games isn't a big deal but Stray isn't that long, so it was a big chunk. I can go around and collect all of the memories, meet all of the people & do the exploring again, but I was just wondering if there was a way to manually save the game or change the frequency of autosaves? If not, maybe Midtown should have a few more autosave points? Thanks!

[Chammy]

Originally posted by Darklord:

Hello community, first I write with a translate.
I have a bug in the chapter dead end, namely that I can't use my mouse to run at the start of the chapter, so I have to interact with w, a, s, d and on the pc it's almost impossible, what can I do?

I had the same issue but I was using the mouse as well. Turns out it's a bug in their game (super likely, no doubt) and the only way to get past it was to click on the "Next"...

Ps. Borrow a mouse or something xD

[cthulhu]

Me(ow) too was stuck in the laundry behind the Washing machines.

[ralf.d.mueller]

LowLevelFatalError

Running Stray on a MS Sruface Pro 9. Yes, the Graphics Card does not meet the requirements.
I reduced most of the graphics settings and the game starts to run fine.
Only when I enter the section where the cat has to drop a paint bucket through the window, I always get the following error:

LowLevelFatalError [File: Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being list. (Error: 0x887A0020 - 'INTERNAL_ERROR')

it seems everything (Game, OS, Gaphics Card) is up to date.

Funny thing is that on my old MS Surface Pro 6, I didn't experience this problem.

PS: I tried to play with a lower resolution with the result that I get this error even sooner.

BTW: thanx for this great game - even if I can't play it, I love the idea and athmosphere!

------------------
System Information
------------------
Time of this report: 2/19/2023, 13:29:13
Machine name: TARDIS-9
Machine Id: {FF3D55DC-F37A-4213-9326-93234655D07F}
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: German (Regional Setting: German)
System Manufacturer: Microsoft Corporation
System Model: Surface Pro 9
BIOS: 9.12.143 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i7-1255U (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16210MB RAM
Page File: 11694MB used, 24995MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 168 DPI (175 percent)
System DPI Setting: 192 DPI (200 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.4
DxDiag Version: 10.00.22621.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) Iris(R) Xe Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Iris(R) Xe Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_46A8&SUBSYS_00631414&REV_0C
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8232 MB
Dedicated Memory: 128 MB
Shared Memory: 8104 MB
Current Mode: 2880 x 1920 (32 bit) (60Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.658319,0.319800), Green(0.316313,0.641495), Blue(0.162714,0.067469), White Point(0.345712,0.358536)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 450.000000, MaxFullFrameLuminance = 449.987915
Monitor Name: Surface Panel
Monitor Model: unknown
Monitor Id: LGD0719
Native Mode: 2880 x 1920(p) (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cfd021ca4dd6b3cf\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cfd021ca4dd6b3cf\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cfd021ca4dd6b3cf\igd12umd64.dll
Driver File Version: 30.00.0101.3118 (English)
Driver Version: 30.0.101.3118
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 04.08.2022 01:00:00, 4122456 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-05E8-11CF-8A7B-0620A3C2D335}
Vendor ID: 0x8086
Device ID: 0x46A8
SubSys ID: 0x00631414
Revision ID: 0x000C
Driver Strong Name: oem124.inf:5f63e5343e93bab4:iADLPD_w10_DS:30.0.101.3118:PCI\VEN_8086&DEV_46A8&SUBSYS_00631414
Rank Of Driver: 00CF0001
Video Accel:
...
D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Extension Drivers:
Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_ext_zc.inf_amd64_e8ddd451664c5119\iigd_ext_zc.inf
Driver Version: 30.0.101.3118
Driver Date: 08/04/2022
Driver Provider: Intel Corporation
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

[fpdave100]

Originally posted by December:

I have reached "Dead End" where I have to get past a bunch of Zurks, but the computer mouse controls no longer work. I am unable to progress in the story. I can't use W A D S and hold down shift to run and hit alt to shake off Zurks at the same time. I need the mouse controls to work the same way that it has in the entire game up to this point.

Have you found a solution to this as I get the same issue, altho not at this point.

[Dukz]

in slums chapter 2 one robot the dumpster diver his body disaperars but the only thing you see is the poncho

[~* BiZZ Keryear *~]

Originally posted by Cracker (VL):

I don't remember all the actions that i've taken and it's an insignificant bug but at this position in the game, the policebot (or what it's called, i've forgotten the dialogue) is gone but the sound of the drone isn't, even though i can't see either of them anymore.
https://steamcommunity.com/sharedfiles/filedetails/?id=2914560181

That's still in? I remember repoting it ages ago (mid 2022)

Originally posted by Chammy:

Originally posted by Darklord:

Hello community, first I write with a translate.
I have a bug in the chapter dead end, namely that I can't use my mouse to run at the start of the chapter, so I have to interact with w, a, s, d and on the pc it's almost impossible, what can I do?

[...]Ps. Borrow a mouse or something xD

Geez, someone not having literally 3 bucks for a mouse (Yes, you can get a cabled for around 3 and a wireless for about 6. Don't ask HOW WELL, they are working, though. But you can game on them. [They are my "sh*t_my_mouse_just_died_and_I_need_an_replacement_now" backup mice])

[Sings in tune]

Originally posted by Chammy:

[...]Ps. Borrow a mouse or something xD

Originally posted by ~* BiZZ Keryear *~:

Geez, someone not having literally 3 bucks for a mouse (Yes, you can get a cabled for around 3 and a wireless for about 6. Don't ask HOW WELL, they are working, though. But you can game on them. [They are my "sh*t_my_mouse_just_died_and_I_need_an_replacement_now" backup mice])

Mouse look does not work in Dead End. It is not the fault of the mouse, it is a problem in the game. If you are playing with keyboard and mouse and you can navigate with your mouse in Dead End - rather than having to use a, s, w and d on keyboard to go left, right, etc. - that is something I would be interested in knowing. Many, many people have reported this problem, we all assume that no one's mouse works properly in Dead End.

The only way I know to overcome this is to use a trainer to mod the game. I downloaded WeMod and it allows me to get through Dead end using the keyboard. My cat is invisible to zurks.

PS: Robots are also invisible.

[Pflanzi 🌱]

Originally posted by syao13:

Out of bounds/clipping bug found in Seamus' apartment. Interacting with the wall-mounted diagrams in the corner of the apartment without talking to Seamus first causes the cat to clip into the left wall and fall out of bounds. Replicated 3 times consecutively with varying setups.

Had this happen as well just now. Fell through the map when knocking the pictures of the wall in Seamus' apartment. This stopped happening after trying to record the bug and reloading the game a couple of times but the cat's jump after messing with the pictures on the wall is still looking funky. Now, sometimes, it jumps from the table into the air, then lands again but not on the table top, rather in the air, standing in the air for a moments before eventually falling to the floor.