Non returning customers?

[kenbcn]

I wonder when a customer says "The customer service here is horrible I will not come back" if it's for real or it's just for fun of the game.
If it's for real I would change it I will check back in a few weeks.
You can't open a shop with employees at 100% customer service so we would always lose potential buyers.
But realistically we should be able to hire high skilled people from the get go, like in real life. They cost more yes, but it's the player's choice.
Having to train everyone is a big pain in the rear.

[Sistermatic™]

I don't think there are any long term repercussions. The game is just telling you store is not top notch.

And you can train an employee to 100% before you place them into work. Initially it does mean having to cover the store until they are up to speed though. It's 10% per session per day, with sessions finishing at 5pm.

Once established, some players operate a 'training store' using an HR manager and have a constant supply of qualified staff. Alternately, start recruiting as soon as you lease a building, and train as you're fitting it out.

[kenbcn]

TY for the answer I will do this :)

[dalgar]

Once I establish my first store, usually Gifts, I train staff to 100% and have HR 100%.
After that, open new store. Hire new employees and put them in first store for HR to train. Move 100% trained employees to new store. As the other poster pointed out. Have a core training store and move them from there to new stores., THat way you can focus on building new business with stock, shipping, decorations.