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Take a look at your BizMan => Insight => right side customer capacity. If everything looks good there you don't need to place more.
this isn't true. I'm selling way more with a single cash register.
the cash register must be too close to the exit,
this is a bug that will be fixed
Some shelves allow for 10 or 15 customers per hour, and you need more than one to hit the cap for the facility.
IF you have three with caps of 15, and a register with a cap of 20, all three caps of 15 need to be raised to 20 or more for the overall cap to be increased.
You can have TEN registers, and your cap will still be the lowest cap of the lowest product in your store.
I had the same problem seeing customers saying they can't find a register in my gift shop, turns out it was the 'queue line' being too close to the door. If you go into interior design, right click on the register you can drag the queue line to where you want. Solved the problem for me and customers now form a line to the reigster.