Shelves not getting restocked even with stock shelves having the item

[Elemental]

So I'm nearly 30 hours in to the game now and been having a blast till now.

Up until I started playing today i was having no issues at all, then for no apparent reason the shelves on my shop floor are not getting restocked in either of my 2 stores (Gift shop & Jewellery store) even with the items sitting in the stockroom and it is dropping my daily profits, if I don't manually restock them my profits zero out too.

Is this a bug or am i missing something, do i need staff in the store after closing for them to restock?

[David Estes Creations]

It *should* still automatically refill as soon as a display shelf is empty like you were experiencing before, but several people have randomly experienced what you're describing.

This is a bug the team is trying to replicate to fix it - could you please hit F2 and submit a bug report so we can get the files and try to figure out what's causing this? Thank you!!

[Elemental]

It seems to be working again now, at least for the last couple of hours or so....

[leathrnek1]

I had this happen also, I had my store open 9-5 then changed it to 4-midnight and they stopped restocking, I changed closing time back to 11 pm away from the end of day switch over and they started restocking again.

[Elemental]

Midnight is also my closing time so I will bare that in mind if it happens again, Thanks Leathrnek1

[Enivoke]

Originally posted by David Estes Creations:

It *should* still automatically refill as soon as a display shelf is empty like you were experiencing before, but several people have randomly experienced what you're describing.

This is a bug the team is trying to replicate to fix it - could you please hit F2 and submit a bug report so we can get the files and try to figure out what's causing this? Thank you!!

Not sure if this is a bug, but I also noticed when I wanted to get burgers, paperbags, hotdogs and so on, the minimum value would change on deliver once, but will not update and go back to 0 when changing another value to (add) more products, they would only go up when enough pcs of a product are requested, say 3000 burgers.

an example and not actual numbers:

3000 burgers
0 hotdogs
0 salad
(total $1400)

3000 burgers
500 hotdogs
0 salad
(total still 1400 at every 7 days)

3000 burgers
2000 hotdogs
0 salad
(total 2500 at every 7 days, still under minimum of $4000)

Not sure how well I explained it..

[David Estes Creations]

Originally posted by Enivoke:

Originally posted by David Estes Creations:

It *should* still automatically refill as soon as a display shelf is empty like you were experiencing before, but several people have randomly experienced what you're describing.

This is a bug the team is trying to replicate to fix it - could you please hit F2 and submit a bug report so we can get the files and try to figure out what's causing this? Thank you!!

Not sure if this is a bug, but I also noticed when I wanted to get burgers, paperbags, hotdogs and so on, the minimum value would change on deliver once, but will not update and go back to 0 when changing another value to (add) more products,

Ooh, I think I know - to confirm, I believe this only happens when set to recurring delivery, correct? One-time delivery works as you expect.

If you do a recurring delivery, then the number becomes a target. So if you target 3000 burgers, but currently have 3000+ burgers in the shop, it will not attempt to deliver any. It only keeps your shop at that target number.

Then if you're just barely under the threshold, it will show a small number that still doesn't pass the minimum price. Once it's under the target threshold, but above the minimum price, THEN it will make a delivery!

[Enivoke]

Originally posted by David Estes Creations:

Originally posted by Enivoke:

Not sure if this is a bug, but I also noticed when I wanted to get burgers, paperbags, hotdogs and so on, the minimum value would change on deliver once, but will not update and go back to 0 when changing another value to (add) more products,

Ooh, I think I know - to confirm, I believe this only happens when set to recurring delivery, correct? One-time delivery works as you expect.

If you do a recurring delivery, then the number becomes a target. So if you target 3000 burgers, but currently have 3000+ burgers in the shop, it will not attempt to deliver any. It only keeps your shop at that target number.

Then if you're just barely under the threshold, it will show a small number that still doesn't pass the minimum price. Once it's under the target threshold, but above the minimum price, THEN it will make a delivery!

So what you're saying is, I am not ordering 3000 burgers every 7 days, it orders to fill the warehouse to 3000 burgers?

Because I've been doing complicated math to see how much it's selling and how much to re-order per week.

[Elemental]

Originally posted by Enivoke:

Originally posted by David Estes Creations:

It *should* still automatically refill as soon as a display shelf is empty like you were experiencing before, but several people have randomly experienced what you're describing.

This is a bug the team is trying to replicate to fix it - could you please hit F2 and submit a bug report so we can get the files and try to figure out what's causing this? Thank you!!

Not sure if this is a bug, but I also noticed when I wanted to get burgers, paperbags, hotdogs and so on, the minimum value would change on deliver once, but will not update and go back to 0 when changing another value to (add) more products, they would only go up when enough pcs of a product are requested, say 3000 burgers.

an example and not actual numbers:

3000 burgers
0 hotdogs
0 salad
(total $1400)

3000 burgers
500 hotdogs
0 salad
(total still 1400 at every 7 days)

3000 burgers
2000 hotdogs
0 salad
(total 2500 at every 7 days, still under minimum of $4000)

Not sure how well I explained it..

Originally posted by David Estes Creations:

Originally posted by Enivoke:

Not sure if this is a bug, but I also noticed when I wanted to get burgers, paperbags, hotdogs and so on, the minimum value would change on deliver once, but will not update and go back to 0 when changing another value to (add) more products,

Ooh, I think I know - to confirm, I believe this only happens when set to recurring delivery, correct? One-time delivery works as you expect.

If you do a recurring delivery, then the number becomes a target. So if you target 3000 burgers, but currently have 3000+ burgers in the shop, it will not attempt to deliver any. It only keeps your shop at that target number.

Then if you're just barely under the threshold, it will show a small number that still doesn't pass the minimum price. Once it's under the target threshold, but above the minimum price, THEN it will make a delivery!

Guy's This should be in it's own thread.......

[David Estes Creations]

Originally posted by Enivoke:

So what you're saying is, I am not ordering 3000 burgers every 7 days, it orders to fill the warehouse to 3000 burgers?

Correct, but let's not fill up Elemental's thread :D

Originally posted by Elemental:

Guy's This should be in it's own thread.......

True - sorry about that!