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https://masseffect.fandom.com/wiki/Noveria:_The_Hot_Labs
EDIT: I believe I have found a solution. You're going to need to use console commands.
1. Press ` to open the console
2. Type "AT BIOA_ICE00 Start_ICE00_01" and press enter
3. This will take you back to the Normandy galaxy map area.
4. Go do some stuff on other planets. I went and did a random side quest.
5. Return to Noveria.
6. After landing on Noveria, open the console again and type "AT BIOA_ICE00 Start_ICE60_14"
7. You should teleport to the Hot Labs. From there you can speak to the guy and wrap up the mission.
Thanks- this just saved me a few hours. I hadn't even talked to the Hot Labs guy so I was able to use the command to just go there and finish the quest