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If you want to add a new Live2D model that hasn't been set up in VTube Studio before, just export it ("export for runtime") from Live2D Cubism and put it in a new folder inside the "Live2DModels" folder. VTube Studio will find it and automatically create the ".vtube.json" file for it that contains all the model config.
If it's a model that has already been set up, do the same. VTube Studio will find the existing ".vtube.json" file.
If the issue persists, I'll have to see your app logs (in the "Logs" folder next to the "Live2DModels" folder). If possible, please post them in the VTube Studio Discord:
https://discord.gg/VTubeStudio