Help! I have a crashing bug ;-;

[Lynnii]

Every time I open Vtube Studio (after loading and the Vtuber model from the previous use loads) it works normally, but after a minute a Unity/Vtube Studio popup shows up and after it loads Vtube Studio crashes. Does anyone know why this is happening? It started an hour ago after I finished rigging and importing my model.

[Denchi]

I would have to take a look at your logs. Would it be possible to post them in the VTube Studio Discord?

https://discord.gg/VTubeStudio

[Lynnii]

I'm sorry I don't have a Discord since I wouldn't use it. I have a picture of the logs since it crashed today, but it doesn't show the popup now. And from what I can tell the logs look normal, but I don't really know what they mean anyway. Is there any way to upload the logs other than Discord?

[Denchi]

Originally posted by Ink-Lynn:

I'm sorry I don't have a Discord since I wouldn't use it. I have a picture of the logs since it crashed today, but it doesn't show the popup now. And from what I can tell the logs look normal, but I don't really know what they mean anyway. Is there any way to upload the logs other than Discord?

You could post them here. The logs are in the "Logs" folder next to the "Live2DModels" folder.

[Lynnii]

I found the log folder. I'll copy and paste what the log says from the time I believe it started crashing. I checked in on the software recently and the popup shows up again when it crashes. If you can't find any thing in the log I send than I can send you one from earlier
[20:23:55] Starting app (v1.21.11)
[20:23:55] Current time: 09/07/2022 20:23:55
[20:23:55] Device: Victus by HP Laptop 16-e0xxx (HP)
[20:23:55] OS: Windows 11 (10.0.22000) 64bit
[20:23:55] Processor: AMD Ryzen 7 5800H with Radeon Graphics (x86_64)
[20:23:55] System memory: 15715 MB
[20:23:55] GPU: NVIDIA GeForce RTX 3060 Laptop GPU
[20:23:55] Graphics memory: 6023 MB
[20:23:55] Maximum texture size: 16384x16384 pixel
[20:23:55] Running as 64-bit process: True
[20:23:55] Battery level: 0.99
[20:23:55] Quality level: Level 5 ("Ultra") with aniso set to "ForceEnable"
[20:23:55] Config file path: C:/Program%20Files%20(x86)/Steam/steamapps/common/VTube%20Studio/VTube%20Studio_Data/StreamingAssets/Config/vts_config.json
[20:23:55] Setting defaults for undefined settings or migrating from PlayerPrefs.
[20:23:55] Config setup done.
[20:23:55] Language code: en-US
[20:23:55] [LOC] External translation files found: 20. Starting localization setup.
[20:23:55] [LOC] Adding language: "English" with 690/690 lines.
[20:23:55] [LOC] Translation for language "English" is complete and valid.
[20:23:55] [LOC] System language English is available as translation.
[20:23:55] [LOC] Adding language: "Dutch" with 690/690 lines.
[20:23:55] [LOC] Language "Dutch" is missing 567 strings. Listing up to 5 examples: start_server_pc, show_camera_image, autosetup_new_delete_none, autosetup_new_delete_some, ios_blink_fix_hl
[20:23:55] [LOC] Adding language: "Filipino" with 690/690 lines.
[20:23:55] [LOC] Language "Filipino" is missing 329 strings. Listing up to 5 examples: unload_model_btn, no_cam_on_pc, live2d_model_text, select_camera_config, play_one_time_animation
[20:23:55] [LOC] Adding language: "Finnish" with 690/690 lines.
[20:23:55] [LOC] Language "Finnish" is missing 467 strings. Listing up to 5 examples: mask_null, unload_model_btn, ar_cam_settings, face_mask, hide_when_face_not_found
[20:23:55] [LOC] Adding language: "French" with 690/690 lines.
[20:23:55] [LOC] Language "French" is missing 287 strings. Listing up to 5 examples: render_fps_selection, now_scanning_for_broadcast, blendshape_udp_explanation, vts_color_overlay_help, no_gesture_on_smartphone
[20:23:55] [LOC] Adding language: "German" with 690/690 lines.
[20:23:55] [LOC] Language "German" is missing 206 strings. Listing up to 5 examples: run_auto_setup_select, b_copy_setup_from_model, which_model_copy_from_select, copy_setup_x_settings, copy_setup_x_physics_wind
[20:23:55] [LOC] Adding language: "Hungarian" with 690/690 lines.
[20:23:55] [LOC] Language "Hungarian" is missing 414 strings. Listing up to 5 examples: unload_model_btn, vts_pro_connect_one_minute, use_transparency_not_greenscreen, autosetup_new_delete_none, autosetup_new_delete_some
[20:23:55] [LOC] Adding language: "Indonesian" with 690/690 lines.
[20:23:55] [LOC] Language "Indonesian" is missing 12 strings. Listing up to 5 examples: overlay_color, m_status_off, m_status_on, vsync_half_refresh, item_scene_b
[20:23:55] [LOC] Adding language: "Japanese" with 690/690 lines.
[20:23:56] [LOC] Translation for language "Japanese" is complete and valid.
[20:23:56] [LOC] Adding language: "Korean" with 690/690 lines.
[20:23:56] [LOC] Language "Korean" is missing 2 strings. Listing up to 5 examples: show_info_item_in_scene_1, show_info_item_in_scene_2
[20:23:56] [LOC] Adding language: "Malay" with 690/690 lines.
[20:23:56] [LOC] Language "Malay" is missing 166 strings. Listing up to 5 examples: select_what_to_do_steam_workshop_m, steam_workshop_s_download_model, steam_workshop_s_download_item, steam_workshop_s_share_model, steam_workshop_s_share_item
[20:23:56] [LOC] Adding language: "Polish" with 690/690 lines.
[20:23:56] [LOC] Language "Polish" is missing 188 strings. Listing up to 5 examples: iphone_android_warning_textbox, m_status_off, m_status_on, artm_fa_pin_delete_x_expl, artm_fa_pin_excludes_help
[20:23:56] [LOC] Adding language: "Portugese" with 690/690 lines.
[20:23:56] [LOC] Language "Portugese" is missing 1 string. Listing up to 5 examples: hotkey_live2d_item_list_item
[20:23:56] [LOC] Adding language: "Russian" with 690/690 lines.
[20:23:56] [LOC] Language "Russian" is missing 82 strings. Listing up to 5 examples: same_as_game_fps, update_workshop_file_select, update_workshop_file_explanation, update_workshop_are_you_sure, update_workshop_do_not_change_icon
[20:23:56] [LOC] Adding language: "Simplified Chinese" with 690/690 lines.
[20:23:56] [LOC] Language "Simplified Chinese" is missing 1 string. Listing up to 5 examples: blend_shape_live2d
[20:23:56] [LOC] Adding language: "Spanish" with 690/690 lines.
[20:23:56] [LOC] Language "Spanish" is missing 331 strings. Listing up to 5 examples: render_fps_selection, finished_vw_install, legacy_physics_explanation, slider_val_default, screenshot_timer
[20:23:56] [LOC] Adding language: "Swedish" with 690/690 lines.
[20:23:56] [LOC] Language "Swedish" is missing 175 strings. Listing up to 5 examples: model_idle_ani, hotkey_b_1, hotkey_b_2, legacy_physics_toggle, vsync_half_refresh
[20:23:56] [LOC] Adding language: "Traditional Chinese" with 690/690 lines.
[20:23:56] [LOC] Translation for language "Traditional Chinese" is complete and valid.
[20:23:56] [LOC] Adding language: "Turkish" with 690/690 lines.
[20:23:56] [LOC] Language "Turkish" is missing 261 strings. Listing up to 5 examples: item_group_name, item_group_name_short, item_group_name_expl, other_scenes_in_group, show_groups
[20:23:56] [LOC] Adding language: "Vietnamese" with 690/690 lines.
[20:23:56] [LOC] Language "Vietnamese" is missing 207 strings. Listing up to 5 examples: show_info_item_in_scene_2, run_auto_setup_select, b_copy_setup_from_model, which_model_copy_from_select, copy_setup_x_settings
[20:23:56] [LOC] Setting language: English
[20:23:56] Initializing Steamworks API for ID 1325860.
[20:23:56] OvrLipSync Awake: Queried SampleRate: 48000 BufferSize: 1024
[20:23:56] Drag and drop supported on Windows. Installing native hooks for WM_DROPFILES.
[20:23:56] Drag and drop setup done.
[20:23:56] Webcam parameter calculation mode set to "Manual".
[20:23:56] Current webcam settings: "Manual", 0.2, 0.21, 0.15, 0.08, 1
[20:23:56] [iOS Blink Fix] Using head blink fix type: Off
[20:23:56] [TouchScript] Initialized Unity touch input.
[20:23:56] [TouchScript] Initialized Unity mouse input.
[20:23:56] Initializing converter: Mocap4FaceToLive2DConverter
[20:23:56] [Texture Cache] Cache size set to 512.
[20:23:56] Created UnityMainThreadDispatcher instance.
[20:23:56] [AnimationRecorder] Physics output parameters will not be saved together with recorded Live2D animations.
[20:23:56] Mirror: adding Network[Early/Late]Update to Unity...
[20:23:57] Free disk space on the drive VTube Studio is on (C:\): 805.57 GB. No warning required.
[20:23:57] [VTubeStudioAPI] Saving valid API port: 8001
[20:23:57] Webcam-Autostart is on.
[20:23:57] Attempting to initialize camera on startup...
[20:23:57] Invoked model change. New model path: "C:/Program Files (x86)/Steam/steamapps/common/VTube Studio/VTube Studio_Data/StreamingAssets\Live2DModels\New Folder\Lynn.vtube.json"
[20:23:57] Auto-loading last model: "Lynn"
[20:23:57] Loading background "ColorPicker"
[20:23:57] Hiding logo.
[20:23:57] Hiding logo.
[20:23:57] [AnimationRecorder] Starting bezier fitter thread.
[20:23:57] Save scene setup: True
[20:23:57] Show controls when model is loaded: True
[20:23:57] Thumbnail texture cache size: 1024 textures. Thumbnail resolution is 128x128 pixel.
[20:23:57] Starting asynchronous item thumbnail scan.
[20:23:57] Locked screen rotation.
[20:23:57] You are currently on version, v1.21.11
[20:23:57] Only one instance of VTube Studio running (this one). No need to change window title.
[20:23:57] [Live2DMaskTexture] Attempting to set global Live2D mask texture to resolution 4096x4096, subdivided to allow for 64 masks. If this crashes the app, try deleting your config file "vts_config.json" in the "Config" folder. Bilinear filering: False
[20:23:57] [Live2DMaskTexture] Updating mask texture. Side length: 4096x4096. You can have a total of 64 masks. Each mask will be scaled to 1024x1024 pixels.
[20:23:57] [Live2DMaskTexture] Success. Texture parameters did not change so global Live2D mask texture was not recreated.
[20:23:57] Desktop platform, skipping AR availability checks.
[20:23:57] Destroying AR session.
[20:23:57] Model movement while config is open: unlocked.
[20:23:57] [ItemSystem] User requested item scene to be loaded. Looking for file "items_in_scene.json".
[20:23:57] [ItemSystem] Item file exists and is valid. File contains no items so loading will be skipped.
[20:23:57] [OSF] No network tracker IP file found. Starting in local tracker mode.
[20:23:57] [OSF] Listening: True
[20:23:58] [Live2DMaskTexture] Available masks: 64. Used masks: 1. No masking issues found.
[20:23:58] Item thumbnail scan done. Created 0 new thumbnails and deleted 0 old thumbnails in 0.59 seconds.
[20:23:59] Model has a registered physics file. Trying to load "Lynn.physics3.json".
[20:23:59] Model has no registered userdata3 file.
[20:23:59] Model has no registered userdata3 file and none was found in the same folder. Skipping user-defined data.
[20:23:59] Found Live2D model texture "texture_00.png" in folder "Lynn.2048" with resolution 2048x2048 (4194304 pixels)
[20:23:59] Gettting repeat parameters from unmanaged model.
[20:23:59] Model has no repeat parameters.
[20:23:59] Live2D Physics FPS setting: "FPS_SAME_AS_GAME"
[20:23:59] Initialized Cubism ArtMesh tinters for 32 ArtMeshes with 0 unique tags.
[20:23:59] [ModelTransfer] Enumerating and analyzing all files for model "Lynn".
[20:23:59] [ItemSystem] User requested item scene to be loaded. Looking for file "items_pinned_to_model.json".
[20:23:59] [ItemSystem] Item file exists and is valid. File contains no items so loading will be skipped.
[20:23:59] Finished loading model.
[20:23:59] Webcam DLC status: not purchased
[20:24:00] [Live2DMaskTexture] Available masks: 64. Used masks: 3. No masking issues found.
[20:24:00] Setting old model position/scale/rotation: pos=(-7.1, -122.9, 0.0) scale=6.058296 rotation=0
[20:24:00] Setting FPS: FPS_60, screen refresh rate is 144 Hz
[20:24:00] FPS limited to 60.
[20:24:00] Loading camera list.
[20:24:00] User requested camera listing.
[20:24:00] Requesting camera list (64 bit, BM=False)
[20:24:00] Calling create_capture_x64
[20:24:00] Calling get_json_length_x64 for IntPtr: 1896788379072
[20:24:01] Preparing StringBuilder with length 10427
[20:24:01] Calling get_json_x64
[20:24:01] Calling destroy_capture_x64
[20:24:01] Getting string from buffer.
[20:24:01] Got webcams in 320 ms (10439 characters)
[20:24:01] Webcam list deserialized successfully in 0 ms.
[20:24:01] Got camera details for 3 cameras.
[20:24:01] Initializing capabilities for camera "HP Wide Vision HD Camera"
[20:24:01] Initializing capabilities for camera "VTubeStudioCam"
[20:24:01] Initializing capabilities for camera "OBS Virtual Camera"
[20:24:01] Looking for webcam with parameters: HP Wide Vision HD Camera, 1280 x 720, 30, MJPEG
[20:24:01] Found webcam: 0, found capability: 5
[20:24:01] Starting webcam tracking.
[20:24:01] User does not have webcam DLC.
[20:24:01] [OSF] Dynamic port set to 11573
[20:24:01] Selected webcam FPS: 30. FPS Limit: 25. Absolute lower limit: 10 FPS. Will try to start webcam at 25 FPS.
[20:24:01] Tracker path: C:/Program Files (x86)/Steam/steamapps/common/VTube Studio/VTube Studio_Data/StreamingAssets\OpenSeeFaceTracker_v_1_20_2\binary\facetracker.exe
[20:24:01] Starting arguments: --ip 127.0.0.1 --port 11573 --model-dir "C:/Program Files (x86)/Steam/steamapps/common/VTube Studio/VTube Studio_Data/StreamingAssets\OpenSeeFaceTracker_v_1_20_2\models" --model 4 --capture 0 --fps 25 --dcap 5 --silent 1 --discard-after 0 --scan-every 0 --no-3d-adapt 1 --max-feature-updates 900
[20:24:02] [OSF] Tracker: Camera: "HP Wide Vision HD Camera" Capability ID: 5 Resolution: 1280x720 Frame rate: 30 Colorspace: 400 Internal: 400 Flipped: False

[20:24:02] [OSF] Tracker: Got frame

[20:24:02] [OSF] Tracker: Got frame

[20:24:02] [OSF] Tracker: Got frame

[20:24:02] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] [OSF] Tracker: Got frame

[20:24:03] Calibrating webcam tracking position and rotation.
[20:24:03] Previous calibration data found. Using that instead of new initial calibration. You can calibrate manually to overwrite this data.
[20:24:03] Applied calibration data in OSFConverter_Manual.
[20:24:04] [VTubeStudioAPI] VTS API was left on last time. Autostarting VTS API.
[20:24:04] [VTubeStudioAPI] Starting VTube Studio API.
[20:24:04] [VTubeStudioAPI] Started VTube Studio API: ws://0.0.0.0:8001

[Lynnii]

Upon some researching in the software, it only crashes when I have my custom model loaded. Do you know what I can do to fix it?

[Denchi]

Originally posted by Ink-Lynn:

Upon some researching in the software, it only crashes when I have my custom model loaded. Do you know what I can do to fix it?

You could try re-exporting the model from Live2D Cubism, make a new folder for it in the Live2DModels folder and load it. Maybe something broke during export.

[Lynnii]

I re-exported it but it still crashes. Is it something I did to the model possibly?

[Denchi]

I'll have to take a look at your model. If possible, please open a thread in the VTube Studio Discord and DM a ZIP file with the model to me. Alternatively, send it to [e-mail]

[Lynnii]

I sent an email with the zip file of my model. you can just unzip it then use it. The title of the email is "crashing bug" since my email doesn't use my online name.

[Denchi]

Originally posted by Ink-Lynn:

I sent an email with the zip file of my model. you can just unzip it then use it. The title of the email is "crashing bug" since my email doesn't use my online name.

I've just tried loading the model on my PC and it works fine. Maybe it's a file-access issue? Check the folder and file permissions and make sure VTube Studio has full read/write access to all the files. Also, try starting VTube Studio as admin:

https://github.com/DenchiSoft/VTubeStudio/wiki/Starting-as-Admin

[Lynnii]

Sorry for late reply I had to take a break to go on vacations. How do I check the folder and file permissions

[Denchi]

Originally posted by Ink-Lynn:

Sorry for late reply I had to take a break to go on vacations. How do I check the folder and file permissions

You can check that like this: https://support.microsoft.com/en-us/office/why-did-my-file-open-read-only-3ab4b792-da50-4b38-8628-14c64e1f1d15

[Lynnii]

Hey again, a while back when I last spoken with you, I thought the issue had been resolved since I had changed the settings to not read-only and everything seemed to be ok, but now the issue has come back. I haven't tried the opening with admin, but I'm not sure where to find the .exe file for Vtube Studio.

[Denchi]

Originally posted by Lynniiリンニイ:

Hey again, a while back when I last spoken with you, I thought the issue had been resolved since I had changed the settings to not read-only and everything seemed to be ok, but now the issue has come back. I haven't tried the opening with admin, but I'm not sure where to find the .exe file for Vtube Studio.

This link explains how to start VTS as admin and where to find the .exe file:
https://github.com/DenchiSoft/VTubeStudio/wiki/Starting-as-Admin

Also, maybe it's a different issue this time around. Would you mind posting your most recent logs again?

[Lynnii]

Thank you! I do think it is the same issue though since it had been a little since I tested VTS and it seemed to be working, but the same issue happens and again it is only for my model. I'm planning on rigging other models and I want to test them without crashing, so I'll try starting as admin and get back to you if it works or not. Sorry for the delay!