Fatal Error Crash ver. 1.8.1

[edawg109]

I got the latest update and it's still crashing on startup. It gets as far as the ViewApp load screen the it crashes. Anyone knows how to get around this?

[edawg109]

This is nuts. You buy a game to have it not work after updates and patches. The gaming industry is getting worse and worse every year.

[D0RMICUM]

Same here - still not able to start the game due to fatal error. It's the only game on my PC with such an error. Would be really happy to get some info / feedback what ViewApp is planning /doing to resolve the problem. Rollback to 1.5 is not an option as all the new content is not part of this version

[edawg109]

I thought about rolling back but all the new content isn't apart of 1.5.

[André]

Hi there, we are recommending 1.5 because this was the last version without the new engine Version.

If your games crashes directly after starting with the fatal error, than it means that your GPU Driver is not working with the nuew UE Version.

In that case we recommend a driver check.

And also your OS, because there is no Driver under Windows 7 which supports the new UE Engine we use.

[ovtiiletolist]

This Game (and also Tram Sim Munich) was sold für Windows 7 (at least still in december).
So I expect it to work with Windows 7.
A subsequent change of the system requirements is intolerable for me.

Untill today i and the above comment of André I really expected, that it is an error, wich will be solved in time. Now I just have bought some unplayable crap.

[edawg109]

Originally posted by André Aerosoft:

Hi there, we are recommendint 1.5 because this was the last version without the new engine Version.

If your games crashes directly after starting with the fatal error, than it means that your GPU Driver is not working with the nuew UE Version.

In that case we recommend a driver check.

And also your OS, because there is no Driver under Windows 7 which supports the new UE Engine we use.

One I'm using Windows 10 and second my GPU is a 2080Ti. I have no issues running any games that are using the new UE version. So I'm sure thats not my issue.

[D0RMICUM]

But Win7 vs. Win10 can't be the only problem because I'm running many other games with the new unreal engine on Win10 without any issue - it's ONLY Tramsim - all versions higher than 1.5 - having this issue with the fatal error not even starting the game.

[Toumal]

Originally posted by André Aerosoft:

Hi there, we are recommendint 1.5 because this was the last version without the new engine Version.

If your games crashes directly after starting with the fatal error, than it means that your GPU Driver is not working with the nuew UE Version.

In that case we recommend a driver check.

And also your OS, because there is no Driver under Windows 7 which supports the new UE Engine we use.

Well I know for a fact that Unreal Engine v4.26 works just fine, and the latest 4.27 works too. But just to be crystal clear: I'm on the latest drivers, Windows 10, and this is the only game that crashes.

Please investigate this instead of immediately blaming the OS, drivers, or UE. This is affecting more than just a few people.
I have uploaded a crashdump at hoxdna (dot) org / ts / crashdump dot zip

[edawg109]

So I guess we're not going to get a fix anytime soon. I would love to know what the specs are on the rig you guys are using to test this version.

[RealLocutus]

Yep the game was sold with the information that it will run on 7, 8 and 10. Now they recently changed the requirements on the steam shop page and deleted 7. As I read here some people with 10 also have the issue - so it can't be only the fault of the OS.

But yeah they took our money and now we have a game that is even worse compared to the older versions as we can't even start this piece of software. Thanks again for nothing. Aerosoft is only selling to generate funds - they just don't care about the players.

[D0RMICUM]

It's definitely NOT the OS allone as I'm running Win10 (fully up to date), have an i7-8700K, RTX2080FE with the latest Nvidia driver and 32GB RAM, Samsung EVO 870 SSD hardrive with 76 GB free space. And as mentioned above, other UE engine based games run very well. But since 1.8 the game always starts SteamVR in the background regardless the option I choose and even when my HMD and all other USB devices are unplugged (except the keyboard and mouse - won't unplug these) the game won't start, just a fatal error message without code, etc.
For me the total silence of Aerosoft here or at the discord is the most annoying part of it. If you can't fix it, let us know and refund. If you are working on the fix, tell us. If you don't care at all, let us know as well. Silence is the worst support option at all.

[Fabian Boulegue [Astragon]]

Hello @D0RMICUM can you please contact our support directly so we can take a closer look at it.
You can reach us at [e-mail]

[Toumal]

@Fabian are you able to access the crash dump I posted above? Is that even useful?
Also if you have a debug build or something that I could run for more verbose logs, let me know.

[Fabian Boulegue [Astragon]]

Hi Toumal,

i m sorry, I can just pass that to our support.
Best would be if you forward all information to [e-mail] so the support stuff could have a look at it and get in touch with you directly!

[Toumal]

Beginning of March, still no fix...