stuck in loading screen

[ali]

i keep being stuck in loading screen any tips?

[Pyramid Games Dev]

Hello, we're sorry about the situation! Could you share your computer's specifications so we could take a closer look at this issue?

[ali]

that is green IT intel inside core i5

[ali]

also the game is slow loading

[JMW58]

OS: Windows 10
Processor: Intel Core i5-6400 / AMD Ryzen 5 1500X
Memory: 8 GB RAM
Graphics: RX 570 4GB VRAM / GeForce GTX 960 4GB VRAM
DirectX: Version 11
Storage: 15 GB available space
Sound Card: DirectX compatible

This is the information they are looking for.

[ali]

ok

[lx]

ok :D
that guy copied the minimum system requirements. the devs are asking for your configuration.

have you verified the game files?

[Pyramid Games]

JWM58 tried to show you the kind of information we need. :) Basically, it would be very helpful if you could let us know about your OS, Processor, Memory and Graphics card, at least. You mentioned Intel Core i5 earlier, but there are various models of this processor.

Other than that, you can try the following and see if the game runs better afterwards:
1. Check if your C: drive is not full.
2. Check your antivirus – it sometimes prevents games from launching by putting game files into quarantine.
3. Click "Verify file integrity" in game's properties on Steam like lx mentioned: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

[Ferro]

Originally posted by generalofthespaceforce:

Hello, we're sorry about the situation! Could you share your computer's specifications so we could take a closer look at this issue?

got this issue as well with the prologue and the demo version of the game.
The game locks up right when it goes from the credit page into the first loading screen.

System Specs;
Motherboard: MSI Z87-g55
CPU: Intel I7-4790K
Memory: 32 GB Kingston 1600 (4 modules)
Graphics: MSI Geforce RTX 2080 Duke 8GB OC

P.S: I've also tried purging the OccupyMars folder in Appdata/locallow to no avail.

[Pyramid Games]

Originally posted by Ferro70:

Originally posted by generalofthespaceforce:

Hello, we're sorry about the situation! Could you share your computer's specifications so we could take a closer look at this issue?

got this issue as well with the prologue and the demo version of the game.
The game locks up right when it goes from the credit page into the first loading screen.

System Specs;
Motherboard: MSI Z87-g55
CPU: Intel I7-4790K
Memory: 32 GB Kingston 1600 (4 modules)
Graphics: MSI Geforce RTX 2080 Duke 8GB OC

P.S: I've also tried purging the OccupyMars folder in Appdata/locallow to no avail.

Could you send us your log file? It's located in this directory:
%userprofile%\AppData\LocalLow\PyramidGames\Occupy Mars (for the demo; or OccupyMars-Prolog for the Prologue, either one is fine if you encountered the same issue in both)
If you can't locate the AppData folder via File Explorer, press Windows + R and paste the directory above into the box that pops up. This will take you to the game folder, where you'll need to grab "output_log" or "Player" text file (again, depending on the version of the game). Send it to us to [e-mail] and we'll do our best to figure it out.
Thank you!

[Ferro]

Of course

Originally posted by output_log:

Initialize engine version: 2018.2.21f1 (a122f5dc316d)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 2080 (ID=0x1e87)
Vendor:
VRAM: 8010 MB
Driver: 27.21.14.6663
Begin MonoManager ReloadAssembly
- Completed reload, in 0.085 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 3.176700 ms
Ferro70

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Language english

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Version :0.44.6.1f17

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

WindowsVideoMedia error 0x800700ea while reading E:/Steam/steamapps/common/Occupy Mars Prologue/OccupyMars-Prolog_Data/sharedassets0.resource

Context: CreateObjectFromByteStream
Error details: More data is available.

Track types:


(Filename: Line: 2507)

Setting up 4 worker threads for Enlighten.
Thread -> id: 426c -> priority: 1
Thread -> id: 112c0 -> priority: 1
Thread -> id: 141a0 -> priority: 1
Thread -> id: 484 -> priority: 1

[Pyramid Games]

Originally posted by Ferro70:

Of course

Originally posted by output_log:

Initialize engine version: 2018.2.21f1 (a122f5dc316d)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 2080 (ID=0x1e87)
Vendor:
VRAM: 8010 MB
Driver: 27.21.14.6663
Begin MonoManager ReloadAssembly
- Completed reload, in 0.085 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 3.176700 ms
Ferro70

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Language english

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

Version :0.44.6.1f17

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

WindowsVideoMedia error 0x800700ea while reading E:/Steam/steamapps/common/Occupy Mars Prologue/OccupyMars-Prolog_Data/sharedassets0.resource

Context: CreateObjectFromByteStream
Error details: More data is available.

Track types:


(Filename: Line: 2507)

Setting up 4 worker threads for Enlighten.
Thread -> id: 426c -> priority: 1
Thread -> id: 112c0 -> priority: 1
Thread -> id: 141a0 -> priority: 1
Thread -> id: 484 -> priority: 1

Thank you! It has been forwarded to dev team and as soon as we have a solution, we'll let you know.

[lx]

meanwhile he can check his codecs