Soft-locked in Chapter 4?

[@jbu3]

I just finished the steamboat section in Chapter 4, and went to Dr. Gray’s apartment. However, the game wouldn’t let me in, and Emily was like “Oh he’s out of his office, time for me to explore that.” Except I’d already done that earlier, and the game’s objectives are stuck on “Search Cassandra’s room.” Did I somehow soft lock myself? Is there a way through that I’m missing?

[Lanani]

There are three sections you need to complete in chapter 4:
1. Dr. Gray's office > medical ward > Steamboat
2. Empty Room > Ruth's/Grace's Room (depending on if playing as Emily/Edward) > Trauma
3. Dr. Gray's Apartment

1 and 2 can be completed in any order, but both must be completed before 3 becomes accessible.

You said you already did Steamboat, so I'm guessing you're missing Emily's trauma section. Go to Sitting Hall on 2nd floor to pick up the first hall key from MacCarfey, then visit the empty room and Ruth's room to get access to Emily's trauma section.

After that, most of the doors in the manor should be locked, guiding you to Dr. Gray's Apartment.

[@jbu3]

That did the trick: thank you very much!

[Lanani]

Originally posted by Nastionkin:

Originally posted by Lanani:

1. Dr. Gray's apartment > medical ward > Steamboat
3. Dr. Gray's Apartment

Shouldn't the first section start with Dr. Gray's office? :)

Right, my mistake. Adjusted it now.

[JumanPalomar]

Hello, I have a Crash in the game... In Chapter 4, when THE ATTIC STATUE & TALISMAN PUZZLE, i get black screen just after i put the numbers... 6..4..1..

[Lanani]

Originally posted by JumanPalomar:

Hello, I have a Crash in the game... In Chapter 4, when THE ATTIC STATUE & TALISMAN PUZZLE, i get black screen just after i put the numbers... 6..4..1..

This is a known crash that's already being investigated with high priority. It happens only if you save while in the attic. Any savegame from before that will be fine.

In the meantime, I have prepared some back-up save files for people to use and get just past the point of that glitch:

https://drive.google.com/drive/folders/1QVljiNFEh3Xqfh6Bkz5xA_j60tJ6S7Iy

[Rai]

Originally posted by Lanani:

Originally posted by JumanPalomar:

Hello, I have a Crash in the game... In Chapter 4, when THE ATTIC STATUE & TALISMAN PUZZLE, i get black screen just after i put the numbers... 6..4..1..

This is a known crash that's already being investigated with high priority. It happens only if you save while in the attic. Any savegame from before that will be fine.

In the meantime, I have prepared some back-up save files for people to use and get just past the point of that glitch:

https://drive.google.com/drive/folders/1QVljiNFEh3Xqfh6Bkz5xA_j60tJ6S7Iy

IF this is such a consistent issue, why are there not more strict guides in the game to let players know which rooms not to search or give better direction on where to go? If we are allowed to go places early, or shouldn't be getting into places but have a key that allows it, this is not ever going to stop.

Either the locked order needs to be re-evaluated and removed or the keys shouldn't be working in areas we're reportedly not supposed to be accessing yet if it needs to be in a specific order.

[Lanani]

Originally posted by Rai:

IF this is such a consistent issue, why are there not more strict guides in the game to let players know which rooms not to search or give better direction on where to go? If we are allowed to go places early, or shouldn't be getting into places but have a key that allows it, this is not ever going to stop.

Either the locked order needs to be re-evaluated and removed or the keys shouldn't be working in areas we're reportedly not supposed to be accessing yet if it needs to be in a specific order.

Please note that my post was from early May. The attic crash was a bug in the game during that one version which has since been fixed.

[Rai]

Originally posted by Lanani:

Originally posted by Rai:

IF this is such a consistent issue, why are there not more strict guides in the game to let players know which rooms not to search or give better direction on where to go? If we are allowed to go places early, or shouldn't be getting into places but have a key that allows it, this is not ever going to stop.

Either the locked order needs to be re-evaluated and removed or the keys shouldn't be working in areas we're reportedly not supposed to be accessing yet if it needs to be in a specific order.

Please note that my post was from early May. The attic crash was a bug in the game during that one version which has since been fixed.

It hasn't, though. There are still posts through Steam, Reddit, and other forums with people not being able to progress because of it.

Between the key and the ladder to get up from the courtyard not working, it's multiple things.

[i8society]

Originally posted by Lanani:

There are three sections you need to complete in chapter 4:
1. Dr. Gray's office > medical ward > Steamboat
2. Empty Room > Ruth's/Grace's Room (depending on if playing as Emily/Edward) > Trauma
3. Dr. Gray's Apartment

1 and 2 can be completed in any order, but both must be completed before 3 becomes accessible.

You said you already did Steamboat, so I'm guessing you're missing Emily's trauma section. Go to Sitting Hall on 2nd floor to pick up the first hall key from MacCarfey, then visit the empty room and Ruth's room to get access to Emily's trauma section.

After that, most of the doors in the manor should be locked, guiding you to Dr. Gray's Apartment.

Lanani, I´m stuck in chapter 4, after the bridge scene, I need to go to Dr.Gray´s apartmen, but all the doors are locked, specially the one that opens the corridor to Gray´s apartment. I´m in the "other world" part where the light is purplish, and all doors are completely locked, this one not ever allows to interact. In online gameplays that door is avaliable to open for players.

[Serena_simlover]

I've thought this issue was resolved with a bug fix, but is still happening again. I'm stuck in the exact same way of the main post. after the steamboat sequence, after the dialogue with dr. gray, emily gets out of the doctor's office. the objective list will not go further, asking only to check cassandra's room (already checked many times but still objective is there). took the key from McCarfey, checked grace room.
met the dark man, runned away from him, then back and he is gone. went to the empy room, unveiled the writings on the wall, read them, read the ring writing, read again all the documents referring to the empy room, but still the objectives are there as I've never doned before. the safe will not open even if I use the correct combination.
restarted the sequence again many times, including ruth's room, but still nothing. I'm unable to start the trauma section, unable to gain the lightbulb, unable to use camera inside ruth's room, unable to go to the dr. grays apartment.

how can I go further? do I have to start the game all over again and follow a guide with the exact steps to avoid this situation? (that's my first run).