Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[longshot.chris]

Same. Click play. Doesn't launch and need to click play again. Never get past this:
Mac
2.6 Ghz 6-core intel i7
intel UHD graphics 630 1536 MB
33 GB 2667 Mhz DDR4
Sequoia 15.3

[wurfa]

OS: win11
CPU: i7-12700KF
GPU: Nvidia Geforce RTX 4070 super
RAM: 32GR DDR4 3000
Available Storage: 2TB m.2 SSD (655 un used storage)
Driver Version: not sure

game crashed around 10min in

[Drakuun]

OS: W11
CPU: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz
GPU: NVIDIA GeForce GTX970
RAM: 32
Available Storage: 532GB on 2TB
Driver Version: 576.16

Closed after 30 seconds - 1 minute.

[ArtPL]

OS: Windows 10
CPU: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz
GPU: 2 x GTX 1080
RAM: 16.0 GB
Available Storage: 154 GB
Driver Version: 572.16

Tried both DX12 and Vulkan, game will not start.

[eamarillion-*****]

Same as everybody, launches, and stops without any information
OS: Windows11 Family
CPU: Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz 3.10 GHz
GPU: NVIDIA GeForce GT 640
RAM: 8Go
Available Storage: 383GB
Driver Version:(??)

[Hulk13FSM]

I bought the founders editon, but can´t install the game. Steam still sasy, that it will available on February 11th. How can I install Civ 7?

[megalewis]

Same as everybody, launches, and stops without any information.
Sorry, don't have any info about my computer as I don't know where to get the info.

[Zenochy]

OS: Window 11
CPU: 13th Gen Intel(R) Core(TM) i9-13900KS 3.20 GHz
GPU: NVIDIA GeForce RTX 4090
RAM: 32 GB
Available Storage: 146 GB
Driver Version: 24H2

Game will Crash to Desktop every 3minute after launch, no matter the update, restart, reinstall, verify, disable anti-virus, disable overlays and unsubscibed from any other non Firaxis game.

Lemme play the damn game damnit DX

Error Log from Event Viewer:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-02-06T10:11:39.1420321Z" />
<EventRecordID>633</EventRecordID>
<Correlation />
<Execution ProcessID="1848" ThreadID="4044" />
<Channel>Application</Channel>
<Computer>NAME</Computer>
<Security UserID="-" />
</System>
- <EventData>
<Data Name="AppName">Civ7_Win64_DX12_FinalRelease.exe</Data>
<Data Name="AppVersion">1.0.1.27</Data>
<Data Name="AppTimeStamp">679d8a3a</Data>
<Data Name="ModuleName">Civ7_Win64_DX12_FinalRelease.exe</Data>
<Data Name="ModuleVersion">1.0.1.27</Data>
<Data Name="ModuleTimeStamp">679d8a3a</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000019f3ded1</Data>
<Data Name="ProcessId">0x5f18</Data>
<Data Name="ProcessCreationTime">0x1db787f2992b460</Data>
<Data Name="AppPath">C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VII\Base\Binaries\Win64\Civ7_Win64_DX12_FinalRelease.exe</Data>
<Data Name="ModulePath">C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VII\Base\Binaries\Win64\Civ7_Win64_DX12_FinalRelease.exe</Data>
<Data Name="IntegratorReportId">6a3ab7ad-bc49-48d7-82e6-43663ead00d5</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
</EventData>
</Event>

[Darklord]

OS: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
CPU: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
GPU: NVIDIA GeForce GTX 1080 Ti
RAM: 32768MB RAM
Available Storage: 748 GB
Driver Version: 32.0.15.7216

Game will not start, just like many others. I've tried loads of things to no success.

Daniel.

[ryeahryeah]

same as everyone else,launches on my steam deck but not on my laptop and my laptop as a better spec than the steam deck

[jwha3568]

Mac
2.6 Ghz 6-core intel i7
intel UHD graphics 630 1536 MB
16GB 2400 MHz DDR4
Sequoia 15.3

[Macgyva]

OS: MacOS
CPU: M4
GPU: M4
RAM: 16 GB
Available Storage: 268GB
Driver Version: ?

Game works for 10ish minutes and then hard freezes when a tooltip opens.

[McMetal]

Publicado originalmente por Hulk13FSM:

I bought the founders editon, but can´t install the game. Steam still sasy, that it will available on February 11th. How can I install Civ 7?

For some reason Steam didn't update it automatically. Had to close and start my Steam to get the install button available. Hope this helps.

[aitaBro]

Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16302MB RAM
DirectX Version: DirectX 12
NVIDIA GeForce RTX 2060
---------------------------------------
The same problem, the game does not load and does not give any type of error.

[Greywolf]

Crashes here too, cant get past antique age, crashes when moving to next age