Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[nibblerama]

OS: Win 11
CPU: 5900X
GPU: 3080
RAM: 32GB
Available Storage: enough
Driver Version: 576.02

Since Update 1.2 game doesn't start anymore. Button goes back to "play". DX12 and Vulkan.
Up until now the game worked perfectly.

[mltadd]

OS: Windows 11
CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
GPU: NVIDIA GeForce RTX 3060
RAM: 16GB
Available Storage: 132GB
Driver Version: 10.0.26100.1150

Laptop is: Predator Helios 300 gaming laptop

Same as other comments: Since Update 1.2 game crashes and goes back to Steam within 1 minute. Button goes back to "play". DX12 and Vulkan.
Up until now the game worked perfectly.

[paolino]

OS: Win 10
CPU: Intel i5-7300
GPU: 1050 Ti
RAM: 16GB
Available Storage: enough
Driver Version: 576.02

Same bug as nibblerama, I can't open the game. After I click Play 2 mins, the button return to play state.

[Luigi青季]

OS: Win 11
CPU: Intel i7-14700k
GPU: 4070 Ti
RAM: 32GB
Available Storage: enough
Driver Version: 576.02

Same bug . I can't open the game. After I click Play 2 mins, the button return to play state.

[runswithlightning]

OS: Windows 10 Pro 64-bit
CPU: AMD Ryzen 5 5600G
GPU: Radeon RX 580
RAM: 40GB
Available Storage: 390GB
Driver Version: 31.0.21921.1000

Same as above bugs. Game loads opening video sequence, opens main menu, then crashes within ~30-40 seconds. This is the latest game build. I have tried with both DX12 and Vulcan. Game has not worked since the 1.2.0 update (installed 22 April 2025).

[Methix24]

โพสต์ดั้งเดิมโดย Stay Puft:

Same issue as everyone else. Crashes after 2-5 minutes regardless of what I'm doing - even if I'm doing nothing. DX12/Vulkan/settings make no difference

OS: Windows 10 Pro 64-Bit
CPU: 2th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz
GPU: NVIDIA GeForce RTX 1080TI
RAM: 32GB
Available Storage: 360GB+
Driver Version: GeForceGameDriver 576.02

[Streifi]

OS: Mac Sequoia
CPU: M2
GPU: yes
RAM: 16 Gb
Available Storage: 227 Gb
Driver Version: 15.4.1

[Loopie Bear]

OS: Windows 11
CPU: 13th Gen Intel(R) Core(TM) i9-13900F
GPU: NVIDIA GeForce RTX 4070 Ti SUPER
RAM: 32GB Memory
Available Storage: 84.9 BG
Driver Version: 576.02 – Released: Wed Apr 16, 2025

Civilization VII constantly crashes when loading a game from the main menu. The loading bar reaches approximately 60% before crashing.

[KorporateRdr]

Updating to 1.2.0 fixed the 3minute crash issue for me

[riceroni]

I have a brand new Asus ROG Ally X. It gets in the middle of the set up screen then crash where a browser opens to 2k Support.

[Honos]

OS: Windows 11
CPU: 13th Gen Intel (R) Core (TM) i9-13900HX
GPU: NVIDIA GeForce RTX 4060
RAM: 16GB
Available Storage: 954GB
Driver Version: GeForce Game Ready Driver 576.28

Game seriously lags and then crashes as soon as i meet the first Civ. The first month or so I played the game it worked fine but something in the last couple of updates has messed it up.

Spent a week going back and forth with Civ 7 support trying various things but hasn't helped.

[alex.marz]

OS: Windows 11 Home
CPU: 13th Gen Intel(R) Core(TM) i7-13700KF 3.40 GHz
GPU: Gigabyte Aorus NVIDIA GeForce RTX 4070 Ti
RAM: 32GB
Available Storage: 2 TB
Driver Version: 576.28

Game crashes randomly for no reasons

[LuckyBartonni]

OS: Windows 11 pro
MotherC : ASUS P9X79
CPU: Intel core I7-4820K @ 3.70Ghz
GPU: Nvidia Gforce 1080 / 8 Go
RAM: 16 Go
Available Storage: SSD PNY 120 Go
Driver Version:Gforce Game Ready 576.28

Et voilà le resultat (like too many gamer)!

Game says it's launching and then the button goes back to 'play' after a few second.-
Launches and immediately closes.-
Same here, shown running but close automatically after one second.-
Crashes shortly after launching.-
crash on launch.-
Similar issues as others - doesn't start. Says its running for 3 seconds, then stops - option to 'launch' then reappears.-
Does the same thing that Munchy says above, Press play and within 10 seconds get a firaxis crash report, downloaded Vulkan then and it did the same thing.-

ETC ...

[marks]

Stutters and friezes continually. Nice work.