Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[Jody]

OS: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
CPU: AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
GPU: Card name: NVIDIA GeForce RTX 3070
RAM: 16384MB RAM
Available Storage: 437GB free
Driver Version: 32.0.15.7283

Black screen crash every 10-20 turns. No issues with other games I play lately, civ 6 , marvel rivals, overwatch, rimworld.

[Ravenl0fter]

OS: Windows 11 Home, V 10.0.26100 Build 26100
CPU: Intel Core i9 (12th Gen) 3.12GHz
GPU: NVIDIA GeForce RTX 3080
RAM: 64 GB
Available storage: 54.1 GB
Driver Version: 32.0.15.6624

Crashes when I load a saved game or continue my current game. Interestingly, the error box appears right at launch on my Desktop, and is then 'hidden' behind the loading game.

[damuksh]

OS: Windows 11 Pro
CPU: Intel(R) Core(TM) i7-11700F @ 2.50GHz
GPU: NVIDIA GeForce RTX 3060 Ti
RAM: 32.0GB
Available Storage: 709GB
Driver Version:32.0.15.7283

Civilization 7 doesn't work.
If it runs after a few attempts, the game stops automatically and is forced to shut down.
The game worked perfectly until the most recent patch.
Now it crashes immediately on launch (DX12/Vulkan), with no error message.
I’ve tried all known solutions, but nothing helps.
This issue seems different from the older reports from February,
as it only began happening recently

[therealclug]

引用自 Jody：

OS: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
CPU: AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
GPU: Card name: NVIDIA GeForce RTX 3070
RAM: 16384MB RAM
Available Storage: 437GB free
Driver Version: 32.0.15.7283

Black screen crash every 10-20 turns. No issues with other games I play lately, civ 6 , marvel rivals, overwatch, rimworld.

Had the exact same issue!

[Captain Flappy]

引用自 therealclug：

引用自 Jody：

OS: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
CPU: AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
GPU: Card name: NVIDIA GeForce RTX 3070
RAM: 16384MB RAM
Available Storage: 437GB free
Driver Version: 32.0.15.7283

Black screen crash every 10-20 turns. No issues with other games I play lately, civ 6 , marvel rivals, overwatch, rimworld.

Had the exact same issue!

Windows 11 with latest updates
9800x3d
Nvidia 5080 with latest drivers (572.83)
64 GB ram
Around 8tb free in total. 2tb free on Civ 7 drive.

Exactly same with me, either crashes at the menu or after 10-20 turns.

[Bracus]

2k support, thanks for nothing. After our 6th conversation the game still keeps freezing for me. I have a tip, instead of checking windows and drivers in this case, check your denuvo...

"Hey there,

Jacob here stepping in for my colleague. I understand you are having issues regarding a weird freeze during gameplay, I understand how frustrating this is but we do not have any more options to further assist you with this issue.

You may want to contact a Computer Technician or consult Microsoft Support as they may be able to assist more than we can.

I apologize for the inconvenience however if you have any further questions, comments or concerns feel free to reach back out to us!

Thank you for your time,
2K Jacob
Customer Support

2K Game"

[hardwareopa]

OS:Edition Windows 10 Pro 64-bit
CPU:AMD FX(tm)-8350 Eight-Core Processor 4.00 GHz
GPU:NVIDIA GeForce GTX 1070 (8 GB)
RAM:16,0 GB
Available Storage:932 GB HDD OOS1000G
Driver Version: 572.83 from 18th March 2025

Game does not start. Button turns back to Start.

[KorporateRdr]

OS: Windows 11 Pro
CPU: Intel(R) Core(TM) i7-13700F @ 2100 MHz
GPU: NVIDIA GeForce RTX 4060 (Laptop, 8GB)
RAM: 32.0GB
Available Storage: 900 GB
Driver Version: 572.83

2K support is basically a bunch of chatbots regurgitating the same thing, and I've been dealing with them for 10 days and through 7 "reps". Most recent, going back to the very first suggestion that my 13th gen CPU is the problem, and directing me to an article about the known issues with 13/14th gen ***DESKTOP*** CPUs, which doesn't affect my laptop. They've also recommend signalling other software and installing a whole new windows profile or reinstalling windows because ntdll.dll has crashed. Once. Every other crash has been, surprise surprise, the game executable.

It's the damn game people, accept that, apologise to your users, and at least have the decency to say you're working on a solution rather than blaming every other possible cause. What's next? Blaming sunspots? I can't even get a refund because between 1.0.1 and 1.1.1 the game actually worked for me and I was able to put several good hours into it, but now, can't launch for more than 3 minutes and have no recourse for a refund on the founder's edition.

[Loki]

Perhaps you want to add the Point:

Installed Mods

Played an MP Game lately, and the Game crashed several Times with Mods activated.
Without Mods it ran smoothly.

P.S. Soundcard may bei an issue too !

[Asteronte]

引用自 Stay Puft：

OS: Windows 11
CPU: 7950X3D
GPU: RTX 4090
RAM: 64GB
Available Storage: 710GB NVMe on the drive game is installed too. About 4TB free total, all NVMe. 500GB free on OS drive.
Driver Version: 572.16

Same issue as everyone else. Crashes after 2-5 minutes regardless of what I'm doing - even if I'm doing nothing. DX12/Vulkan/settings make no difference

Same issue here. It's driving me crazy...

CPU: Intel Core i9 12900K
GPU: NVIDIA GEFORCE RTX 3080
RAM: 64GB DDR5 2400 MHz
Available Storage: 443GB NVMe on the drive game is installed. 676GB free on OS drive.
Driver Version: 572.83

[Shysyn]

OS: W11
CPU: Ryxen 5700x
GPU: RTX3060
RAM: 32
Available Storage: 140gb
Driver Version: 10.0.22621.5124

Crash every 2-5 min, does not matter if its Vulkan or DX12. uninstalled and installed multiple times, tried evey option on your steam game support site

[17]

CPU: R 5600X
GPU: RTX 4070S
Ram: 32
Available Storage: Enough

For people only able to play a few minutes/turns until crash, the issue lies with the Steam depot which doesnt give you all necessary files. Essentially no matter how often you redownload, download driver etc. Nobody except steam themselves can fix this. I created a report ticket detailing this, only solution is waiting currently.

[RA]

OS: Windows 11 Home
CPU: AMD Ryzen 9 7845HX with Radeon Graphics
GPU: NVIDIA GeForce RTX 4080
RAM: 64 GB
Available Storage: 1,03 TB

Tried both DX12 and Vulkan on various graphics settings. Doesn't matter what settings are used, crashes everytime when game load at 100%.

[17]

CPU: R 5600X
GPU: RTX 4070S
Ram: 32
Available Storage: Enough

to update the issue regarding crashes 5 minutes in no matter what,
both supports refuse to help and acknowledge the issue 2K Support and Steam Support.
can only wait for a fix somehow, also both refuse to refund, so its pretty much gg.
simply put never buy a game from this developer ever again, what a absolute disgrace, will look into legal options.

[Vecris]

The game crashes every time change eras, every time I continue a previous game, and on its own from time to time, ruining all my game attempts.

OS: Windows 11
CPU: intel i7 13620H 2.4GHz
GPU: NVIDIA RTX 4060 8GB
RAM: 32GB
Available Storage: 1TB ssd m.2
Driver Version: Direct X 12