Report Your Civ 7 Crashes Here :: Sid Meier's Civilization VII Bug Reporting

Σελίδα Καταστήματος

Sid Meier's Civilization VII

Όλα Συζητήσεις Στιγμιότυπα Εικόνες Μεταδόσεις Βίντεο Νέα Οδηγοί Κριτικές

Sid Meier's Civilization VII > Bug Reporting > Λεπτομέρειες θέματος

Αυτό το θέμα έχει επισημανθεί, οπότε πιθανώς είναι σημαντικό

2KLynx [δημιουργός] 5 Φεβ, 17:23

Report Your Civ 7 Crashes Here

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

< >

Εμφάνιση 931-945 από 1,012 σχόλια

kampfiiiya έχει το Sid Meier's Civilization VII

28 Φεβ, 23:16

OS: Windows 11 Pro
CPU: Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz 3.42 GHz
GPU: Qualcomm(R) Adreno(TM) X1-85
RAM: 32.0 GB
Available Storage: 21.8GB (post download)
Driver Version: 31.0.82.0

Like most others. Game begins to launch but goes back to play after 10-15 sec. Have attempted to launch both version and researched troubleshoot methods with no success.

#931

HerFiluta

1 Μαρ, 3:31

OS: Windows 10 Pro 64-Bit
CPU: AMD Ryzen 5 5600X 6-Core 3.70 GHz
GPU: NVIDIA GeForce RTX 3060Ti
RAM: 32GB
Available Storage: 101GB
Driver Version: 572.60

I played yesterday 6h and this morning game won't even start. I get crash window and I can send a report.

PC restart - NOK
Steam file check - NOK
nVidia drives update - NOK

#932

Whereyat28 έχει το Sid Meier's Civilization VII

1 Μαρ, 11:52

Game crashed while using both Directx12 and Vulkan. After crash game wont start at all.

OS:Windows 11 64x
CPU: Intel Core i9-13900K
GPU: NVIDIA GeForce RTX 4080
RAM: 64Gb DDR5
Available Storage: 4.69TB
Driver Version: 572.60

#933

NikName

1 Μαρ, 15:28

i7 3770
please fix. dont have avx2

#934

Capn Winters έχει το Sid Meier's Civilization VII

1 Μαρ, 16:25

I have had the same issue. Civ VII working fine on my M1 Macbook yesterday, today just crashes every time on trying to boot up. Not able to use Windows 11 solutions as it is a Mac. If anyone has any ideas, I would really appreciate the help! I tried uninstalling and reinstalling but it did not help.

Τελευταία επεξεργασία από Capn Winters; 1 Μαρ, 16:28

#935

neosh11

1 Μαρ, 17:02

OS: MacOS
CPU: Apple M2 Pro
GPU: Apple M2 Pro
RAM: 16
Available Storage: 300GB
Driver Version: ??

Can't even open the app. It just keeps crashing.

AppHost initialized failed in 'WillFinishLaunching' Exit code: 1.
```
System Integrity Protection: enabled

Crashed Thread: 4 MainThrd

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000007f
Exception Codes: 0x0000000000000001, 0x000000000000007f

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [51676]
```

Edit:
```
sudo rm /Users/MY_USERNAME/Library/Application\ Support/Civilization\ VII/LegalDocument.cache
```

fixed it

Τελευταία επεξεργασία από neosh11; 1 Μαρ, 17:14

#936

Dan 1 Μαρ, 18:56

OS: Windows 11 Pro 64-Bit
CPU: Intel Core i7-12700F CPU @ 2.10GHz x12 core
GPU: NVIDIA GeForce RTX 4090
RAM: 32GB
Available Storage: 500+ GB
Driver Version: 572.60 (Feb, 2025 version)

I have many modification apps installed, but not opened, obviously for the stupid Denuvo. Anti-tempering. Also have many firewalls and anti-malware, so I'm trying to play this offline. Getting many crashes and the number of "Denuvo detection" is increasing, so I figure there's a bug somewhere, but w/e. Already requested refund. I pre-ordered the game in Sep. 2024, didn't agree to this term of service. Won't play if I can't play this with a trainer offline. Also, will discontinue with all future 2K games too. I still have all my old Civs 4-6 to play though.

#937

d.wallace3740 έχει το Sid Meier's Civilization VII

1 Μαρ, 18:57

keeps crashing on start up all other games still works including civ 6 OS windows 11 CPU ryzen 5 5600g radeon graphics ram 8.00 storage 500gb available 26.3 drivers 6.0.9567.1

#938

Tephen

1 Μαρ, 21:31

OS: Windows 10
CPU: Intel Core i5-6600k CPU @ 3.50GHz
GPU: NVIDIA GeForce GTX 1060 6GB
RAM: 16GB
Available Storage: 910GB
Driver Version: 572.60

Tried both DX12 and Vulkan, game says it crashes then opens up like going start and then just closes out. I get a windows pop up. I've tried restarting, reinstalling drivers, and also verifying the files.

#939

ciaranmcg01 έχει το Sid Meier's Civilization VII

2 Μαρ, 4:19

OS: Windows 12 56 bit
CPU: Intel Core i7-10750H @ 2.6 GHz
GPU: NVIDA GeForce GTX 1660 Ti
RAM: 16GB
Available Storage 1 TB
Driver Version: No idea

Game tries to launch, connects to steam, then a send crash report to Firaxis pops up, tries to show opening screen of the game and stops after a second. Verified game files. Updated graphics driver. Reinstalled the game. Updated RAM settings. Tried opening on Vulcan. Nothing worked.

#940

Caranaug

2 Μαρ, 5:03

Was working fine yesterday and then today seems to start for a few seconds like others but then crashes and I get the following message:
AppHost initialized failed in 'WillFinishLaunching' Exit code: 1.

OS: MacOS Sequoia 15.3.1
CPU: Apple M4 Pro
GPU: Apple M4 Pro
RAM: 24GB
Available Storage: 700GB
Driver Version:

#941

Mellow Wookie έχει το Sid Meier's Civilization VII

2 Μαρ, 8:54

Operating system: Microsoft Windows 10 Home, Version 10.0.19045
DirectX runtime version: DirectX 12
CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
GPU: NVIDIA Geforce GTX 1660 super
Driver: Game Ready Driver - 572.60 - Thu Feb 27, 2025
RAM: 16.0 GB
Storage (available) (2): HDD - 931.5(858) GB,SSD - 931.5(183) GB

After buying this epic title TODAY I loaded up and blasted a couple hours out (With no issues),then I link my 2k account run the benchmark tests and exit. I go to load up Civ VII buzzing to get in about my save and as I load the title from steam,Fireaxis crash report before it loads, BUT the game loads to intro video then CRASH. i'm debating a refund but i really don't want to. (Game is on SSD)

<Possible Fix> https://support.civilization.com/hc/en-us/community/posts/38934812888595-Crashing-on-Steam-Epic-After-Update
<<<The first tip should help

Τελευταία επεξεργασία από Mellow Wookie; 2 Μαρ, 9:47

#942

Prosper

2 Μαρ, 9:08

I see more and more people having the same issue that I had and it is killing me. This is what I did that "fixed" it for me:
- Click on magnifying glass / search option on start bar, type in "appdata" without the quotation marks, which should bring up the appdata folder
- Open the Local folder
- Open the Firaxis Games folder
- Open the Sid Meier's Civilization VII folder
- Delete the LegalDocument.cache and LegalChoice.cache files
- (optional?) open game and have it still crash
- Verify game files via steam

That was the last set of steps that I took that seemed to get the game to run. I hope it helps.

#943

Mellow Wookie έχει το Sid Meier's Civilization VII

2 Μαρ, 10:26

Αναρτήθηκε αρχικά από Mellow Wookie:
Operating system: Microsoft Windows 10 Home, Version 10.0.19045
DirectX runtime version: DirectX 12
CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
GPU: NVIDIA Geforce GTX 1660 super
Driver: Game Ready Driver - 572.60 - Thu Feb 27, 2025
RAM: 16.0 GB
Storage (available) (2): HDD - 931.5(858) GB,SSD - 931.5(183) GB

After buying this epic title TODAY I loaded up and blasted a couple hours out (With no issues),then I link my 2k account run the benchmark tests and exit. I go to load up Civ VII buzzing to get in about my save and as I load the title from steam,Fireaxis crash report before it loads, BUT the game loads to intro video then CRASH. i'm debating a refund but i really don't want to. (Game is on SSD)

<Possible Fix> https://support.civilization.com/hc/en-us/community/posts/38934812888595-Crashing-on-Steam-Epic-After-Update
<<<The first tip should help

Lemme know if this helps <3

#944