Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[Yogi the Bear]

I believe something related to 2k's online services are causing issues.

Game worked fine on release and I played roughly 6 hours without any issue. Around the time I linked my 2k account to my Steam I started seeing the game freeze for 15-30 seconds at a time, every couple of minutes. I've tried a few different things with no luck (restart, verify, reinstall, etc.), and I came across this entry while reviewing the net_connection_debug.log looking for any insights.

[2025-02-25 09:16:45]	Host: mqtt.push.api.2kcoretech.online port/service: wss. Websocket upgrade request send failed with error: 12002

The timestamp on each entry aligns with each freeze occurrence, and I've been able to replicate this every time now.

Earlier in the log, I also noted these lines. Specifically, I noted the file path terminating early, possibly caused by a space in the file name:

[2025-02-25 09:00:18]	[Relay] : SetConnectionInfo commandline arg = "X:\SteamLibrary\steamapps\common\Sid
[2025-02-25 09:00:18]	[Relay] : Could not find the relay server commandline option.

I think whatever is causing these freezes for me is related to these errors, and my guess is the space in the file name is contributing in some way, but I'm no developer.

I'll submit what I've found so far in a ticket, but I'm not sure where to go from here.

OS: Windows 10 64 Bit
CPU: intel I5-12600k
GPU: Nvidia GTX 4070 Super
RAM: 32 GB
Available Storage: 150gb on install drive. 100gb on primary drive.
Driver Version: 572.47

[86odin58]

OS: Windows 11 64-Bit
CPU: AMD Ryzen 7 5800H
GPU: NVIDIA GeForce RTX 3050TI
RAM: 16GB
Available Storage: 2TB
Driver Version: 572.47

[s.c.bulut]

OS: Microsoft Windows 11 Home, Version 10.0.22631
CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
GPU: NVIDIA GeForce RTX 2080 with Max-Q Design
RAM: 16.0 GB
Available Storage: SSD - 476.9 GB
Driver Version: Game Ready Driver - 572.47

[zkline]

Oprindeligt skrevet af deodonatus:

Oprindeligt skrevet af PKirk:

" C:\Users\_______\AppData\Local\Firaxis Games\Sid Meier's Civilization VII "

this is where i found legalchoice & legaldocument files on windows. deleted these two files & it ran. they seem to be put back into the folder after starting up the second time. will check if they need to be deleted every time.

Just tried this myself, and it worked.

This Worked for me as well.

[ufc21football21]

OS: windows 11 home verion
CPU: intel core i5-10400f cpu 2.90ghz
GPU:nividia geforcw rtx 3050
RAM: 32
Available Storage: 931.5
Driver Version:572.47

[stonekarma]

Oprindeligt skrevet af Zhente:

OS: Windows 11
CPU: Ryzen 7 5800X
GPU: 6800XT
RAM: 32GB
Available Storage: 656GB
Driver Version: 24.12.1

Tried both DX12 and Vulkan on various graphics settings. Doesn't matter what settings are used, crashes within 10 minutes.

Same here.
OS: Win 11 Home 64-bit (10.0, Build 26120)
CPU: AMD Ryzen 9 5900X; 3.7GHz
GPU: Nvidia RTX 3080
RAM: 32 GB
Available Storage: 430 GB available
Driver Version: Display version 32.0.15.7247

Also, I use Starlink for internet, FWIW.

[Auzdawg]

OS: Win 11 pro
CPU: i9 14900kf
GPU: RTX 4080 Super
RAM: 32gb @4000
Available Storage: 2x 1gb ssd
Driver Version: unknown

Game crashes trying to pass through an age

[Taita]

OS: Windows 11
CPU: AMD Ryzen 9 5900X 12 core
GPU: NVIDIA GeForce RTX 4080 Super
RAM: 64GB
Available Storage: 75 GB
Driver Version: 572.47

Game crashes on startup on both DX12 and Vulkan.

[robains]

OS: Windows 11 10.0.26100
CPU: AMD 7950X
GPU: AMD 7900XTX
RAM: 64GB
Available Storage: 1.21TB
Driver Version: 24.12.1 (GPU)

CTD before I was able to play at all ... just went to graphics settings and set them all to max

[bsamuels88]

Oprindeligt skrevet af CSlug:

Oprindeligt skrevet af grayfeld:

Played for 6 hours, then the game crashed and won’t launch. Now every time I launch it crashes the second the first screen comes up.

OS: macOS Sequoia 15.3.1
CPU: M4 (10 cores)
GPU: M4 (10 cores)
RAM: 32GB
Available Storage: 1.7TB
Driver Version: N/A

Figured it out on Mac (following what the Windows fix was & the dump Mac dump log:) )...
Click on Launchpad and start Terminal
cd /Users
ls (this is to get a list of the folders)
cd CSlug (instead of CSlug type your username folder)
cd Library
cd Application\ Support
cd Civilization\ VII
sudo rm LegalDocument.cache

It'll ask for your Mac password.

I played this game for like a whole day. Then a few days later came back to it and it was crashing upong launching every time. I searched the web for solutions. Found your post. First few tries didn't work but final got your instructions correct and by goly it worked. Thank you!

[Tootoun]

Games crashes every time at the end of first age when transitioning to exploration. Unspecified config error -957826751.
OS: Windows 11 Home
CPU: AMD Ryzen 9 5900X 12 4200MHZ
GPU: NVidia GeForce RTX 2060 SUPER
RAM: 32 GB
Available Storage: 10 TB

[Atalaric]

These past two days, I switched back to playing Civ 7 on my desktop, but it keeps crashing and freezing randomly, and I can’t figure out why.
However, when I play on my laptop, it runs perfectly fine.
(The strange thing is that my desktop has higher-end hardware and software compared to my laptop.)
Has anyone else experienced a similar issue?

Here are my desktop specs:(Sometimes, I can complete a full game without issues, but more often, the game crashes at a certain turn. Reloading the game results in another crash within a minute.)

OS: Windows 11 24H2
CPU: 13th Gen Intel(R) Core(TM) i7-13700 2.10 GHz
GPU: NVIDIA RTX 4060
RAM: 32GB
Available Storage: 583GB (SSD)
Driver Version: 572.47

Here are my laptop specs:(It runs the game smoothly and has never crashed.)

OS: Windows 11 24H2
CPU: 13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
GPU: Intel(R) Iris(R) Xe Graphics Family
RAM: 24GB
Available Storage: 282GB
Driver Version: 32.0.101.5768

Has anyone encountered a similar issue or knows how to fix this?
I really hope to play on my desktop.

[虹涼波喜多]

OS: Win10
CPU: Intel e3 1230v2
GPU: GTX2080
RAM: 16G
Available Storage: 240G
Driver Version: 572.16

[Bracus]

Oprindeligt skrevet af Yogi the Bear:

I believe something related to 2k's online services are causing issues.

Game worked fine on release and I played roughly 6 hours without any issue. Around the time I linked my 2k account to my Steam I started seeing the game freeze for 15-30 seconds at a time, every couple of minutes. I've tried a few different things with no luck (restart, verify, reinstall, etc.), and I came across this entry while reviewing the net_connection_debug.log looking for any insights.

[2025-02-25 09:16:45]	Host: mqtt.push.api.2kcoretech.online port/service: wss. Websocket upgrade request send failed with error: 12002

The timestamp on each entry aligns with each freeze occurrence, and I've been able to replicate this every time now.

Earlier in the log, I also noted these lines. Specifically, I noted the file path terminating early, possibly caused by a space in the file name:

[2025-02-25 09:00:18]	[Relay] : SetConnectionInfo commandline arg = "X:\SteamLibrary\steamapps\common\Sid
[2025-02-25 09:00:18]	[Relay] : Could not find the relay server commandline option.

I think whatever is causing these freezes for me is related to these errors, and my guess is the space in the file name is contributing in some way, but I'm no developer.

I'll submit what I've found so far in a ticket, but I'm not sure where to go from here.

OS: Windows 10 64 Bit
CPU: intel I5-12600k
GPU: Nvidia GTX 4070 Super
RAM: 32 GB
Available Storage: 150gb on install drive. 100gb on primary drive.
Driver Version: 572.47

I have a similar issue.

My freezes takes 1 minutes long then i can play for 1 minute until the next freeze. This happens like 5 times in a row then i can play for around 1 hour without any freeze.

Last lines in the log file after the first 1 minute freeze:

[2025-02-26 20:54:51] [WinHttp] Host: social-service-production.d2dragon.net, port/service: wss. Succesfully connected websocket connection!
[2025-02-26 20:56:46] Host: mqtt.push.api.2kcoretech.online port/service: wss. Websocket upgrade request send failed with error: 12002

[Znick85]

OS: Windows 10 Pro 64-bit
CPU: Intel Core i7 3770K @ 3.50GHz
GPU: 4095MB NVIDIA GeForce RTX 3060 (NVIDIA) 44
RAM: 16,0GB Dual-Channel DDR3 @ 664MHz (9-9-9-24)
Available Storage: Free Space 43 GB (10%)
Driver Version: 32.0.15.7247