Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[Manicron]

OS: Windows 10 Pro 64bit 22H2
CPU: Intel Core I5 14600K
GPU: RTX 3080 10gb
RAM: 32gb DDR5 6000 kit
Storage SSD PCIE 3 (> 1TB free)
Full windows + drivers reinstall < 2 weeks

German language set.
2nd Age Science quest: research education and place 4 specialists. I placed 2 specialists before having education those are counted. After finishing education I placed a number of additional specialists (3 at least) but the number is still stuck on 2. The first time it worked but then I decided to reload from 1st round of second age and the bug is permanent (tried 2-3 times now).

Also in the same game 2nd Age a free state did not develop at all and I was not able to support growth or military after getting suzerain.

You need to add an overview over specialists. You need to add a reopenable full description of the quests not only the very short description that sticks to the top right.

Stopping to play now until patches arrive.

[Basserto]

OS: Windows 11
CPU:Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
GPU: NVIDIA GeForce RTX 2060
RAM: 16 GB
Available Storage: 181 GB
Driver Version:


After having constant issues with connecting to the internet in game while the internet works completely fine outside of the game. I changed my steam name and deleted all the "_" the internet connection worked for a few minutes but then the issues came back. while closing the game it completely deleted the WIFI of my PC and had to reinstal the WIFI driver..

[Grotesko]

OS: Windows 10 pro 64 bit
CPU: Intel Core I7-3970X
GPU: geforce gtx 1060
RAM: 32 GB
Available Storage: 800GB
Driver Version: 572,42

Game not launch

[xXO_Toaster_OXx]

OS: Windows 11 Home Version 24H2
CPU: AMD Ryzen 7 9800X3D 8-Core Processor 4.70 GHz
GPU: NVIDIA GeForce RTX 3090
RAM: 64.0 GB (61.6 GB usable)
Available Storage: 2.4-ish TB
Nvidia Driver Version: 572.42


Turn: 47 | Exploration | Standard | Governor
Map Random Seed 368280498

Build: 1.0.1 (1092363) DX 12

Would not allow me to move past moment. and Eventually killed game.

[ZMQ]

OS: Windows 11 64-bit
CPU: 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz
GPU: Intel@Iris@Xe Graphics
RAM: 16 GB (15.7 GB Available)
Available Storage; 263 GB
Driver Version: 31.0.101.4146(latest)

Description: The game crashes whenever I enter a diplomatic issue. This had not happened before I hung out for about 2 hours while playing. At that time, I had played about 40 hours with out any crash. I had checked my computer's memory and RAM and cleaned them. But this still happens.

[Southerncomfort]

OS: Windows 11
CPU:Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
GPU:NVIDIA GeForce RTX 2070 max Q
RAM: 16GB
Available Storage: 86.5 GB
Driver Version: 32.0.15.5597

It has worked in the past. Today i went to start it up and continuously crashes at startup.

[Banini22]

OS: Windows 11 64-bit
CPU: AMD Ryzen 7 5800x
GPU: Nvidia RTX 3080 10gb
RAM: 32 GB
Available Storage; 2000 GB
Driver Version: 32.0.15.7242 (latest as of 19.02.25)

After changing the compatibility mode on the exe file to windows 7, instead of crashing it freezes for like a minute every minute.

[chilipowder12]

OS: Windows 11 Home 64-Bit
CPU: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
GPU: NIVIDIA GeForce GTX 1060 3GB
RAM: 16GB
Storage: 137 of 931GB
Driver Version: NIVIDIA 32.0.15.6103

Game launches in both DX12 and Vulcan. I use DX12. Game crashes when running either graphics benchmark or AI benchmark (will not complete test). Sound does not work for some reason. I'm not technical with computers, so hopefully this info helps. I'll just play Civ 6 for now until its fixed. Hopefully I don't need to upgrade my computer (6 years old)
Good Luck Developers

[Kzsnake51]

OS: Windows 11 x64
CPU: AMD Ryzen 9 7900X 12-Core Processor @ 4.70 GHz
GPU: AMD Radeon RX 7900 XTX
RAM: 32 GB
Available Storage: 2TB
Driver Version: 24.12.1

Crashes on both DX12 and Vulkan within a couple minutes. Will crash during the intro cinematic if I let it play.

[Shamu]

OS: Windows 11 Pro
CPU: 13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
GPU: NVIDIA GeForce RTX 4090
RAM: 64.0 GB
Available Storage: 602 GB
Driver Version: 32.0.15.7242

the most annoying bugs are; production suddenly freezes in the last turn and cant do anything to fix it, and the game crashes sometimes.

[Ornerycanoodle]

crashes/freeze regularly on macbook m3

[Paspatel]

Crashes when switching to a new age (antiquity to exploration). No error message, simply crashes.

OS: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
CPU: AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
GPU: AMD Radeon RX 5700 XT
RAM: 16 GB
Available storage: 300 GB
Driver Version: 32.0.12033.5029

[Otlichny_Borsch]

Experimentally figured out that the game consumes an enormous amount of GPU memory

I have RX 6650XT and with default High Quality presets (which working with 100+ FPS) game consumes 6GB videomemory just in the main menu (!)

If you try to start the game with Medium/High preset settings and monitor GPU memory consumption, the game will instacrash when it reaches the memory limit of your GPU. Sometimes it may run fine at the start of the game until the moment you have to load a save file with significant progression and a revealed map

Here also some of my cases where GPU memory is the issue:
- I simply can't run the performance benchmark; the game crashes during loading
- After completing a wonder, its cinematic reconstruction in 95% of cases results in an instacrash

So, temporary fix at the moment is to set Low settings on Textures and Shadows which are the biggest GPU memory consumers. In my case, this was enough, but you may also need to set Low settings for other graphic options. The game looks very bad with low-poly textures at 2K resolution, but at least it's playable

Hope these helps somebody

[Letholdrus]

OS: Windows 11
CPU: AMD Ryzen 7600
GPU: Radeon 7800 XT
RAM: 32 GB
Available Storage: 70GB
Driver Version: 24.12.1

Crashes frequently on DX12 on Vulkan it does not even startup and only shows a black screen with spinner.

[KnifeEar1992]

OS: Windows 11
CPU: 13th Gen Intel Core i7-13620H
GPU: NVIDIA RTX 4060
RAM: 16GB
Available Storage: 7.64GB
Driver Version: 566.07

It was literally working and then I closed out to eat lunch and came back to it refusing to launch.