Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[Archiegeddon]

OS: Windows 11
CPU:AMD Ryzen 7
GPU: Radeon 780M Graphics
RAM: 32 GB
Available Storage: 1.8 TB
Driver Version: ??
Crashes on entering the 3rd age

[Zyraquis]

Just downloaded Steam and then the game won't launch. Nothing happens after I clicked Play. This is my first experience and will surely give me pause to make any more purchase.

OS: macOS Ventura 13.7.4 (22H420)
CPU: 3.8 GHz Quad-Core Intel Core i5
GPU: Radeon Pro 580 8 GB
RAM: 16 GB 2400 MHz DDR4
Available Storage: 1.78 TB available of 2.12 TB
Driver Version: 529.140.2.0.0 (Not sure what it refers to, but I guess this is it though)

[Mr void Dragon]

OS: Windows 11
CPU: Ryzen 7 3800XT
GPU: RTX 3080
Ram: 32GB
storage: more then enough

Crashes to code of conduct regardless of anything I do. No wemod...no cheatengine. The anti-cheat system is far too sensitive and has forced me to ask for a refund.

[MartyMcfly]

OS: Windows 11
CPU: AMD Ryzen 5 7600x
GPU: AMD Radeon RX 6750XT
RAM: 32GB
Available Storage: 1.46TB
Driver Version: 020.002.000.019

[Zyandra]

OS: Windows 11 (64 Bit)
CPU: AMD Ryzen 5 2600 Six-Core Processor
GPU: AMD Radeon RX 6650 XT
RAM: 16 GB 2400 MHz DDR4
Variable Storage: 2,7 Terra
Driver Version: 32.0.11027.2001

Game crasht nach 3-5 Minuten kan weder video zu ende sehen noch spiel starten
für 60 euro ne Frechheit das is kein Early Access das ist ne Early Beta

[mk]

OS: Nobara Linux 41
CPU: Intel i5-13600K
GPU: Intel Arc A750
RAM: 32 GiB
Available Storage: 545.17 GiB
Driver Version: 24.3.4-1.fc41 (mesa-vulkan-drivers)

Crashing mid-game
here is the syslog:

 
16:37:12.618 UTC  Process 6972 (Civ7_linux_Vulk) of user 1000 terminated abnormally with signal 11/SEGV, processing...


16:37:18.054 UTC [e-mail] Process 6972 (Civ7_linux_Vulk) of user 1000 dumped core.

Stack trace of thread 6979:
#0  0x0000000001dfaba0 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1bfaba0)
#1  0x0000000001e30876 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c30876)
#2  0x0000000001e0a141 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c0a141)
#3  0x0000000001e16938 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c16938)
#4  0x0000000001e1665a n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c1665a)
#5  0x0000000001e13eb8 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c13eb8)
#6  0x0000000001e11832 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c11832)
#7  0x0000000001e10cdc n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c10cdc)
#8  0x0000000001e10af8 n/a (Civ7_linux_Vulkan_FinalRelease + 0x1c10af8)
#9  0x0000000001ec480d n/a (Civ7_linux_Vulkan_FinalRelease + 0x1cc480d)
#10 0x000000000402e08c n/a (Civ7_linux_Vulkan_FinalRelease + 0x3e2e08c)
#11 0x000000000402d8bf n/a (Civ7_linux_Vulkan_FinalRelease + 0x3e2d8bf)
#12 0x000000000402f868 n/a (Civ7_linux_Vulkan_FinalRelease + 0x3e2f868)
#13 0x000000000402f48f n/a (Civ7_linux_Vulkan_FinalRelease + 0x3e2f48f)
#14 0x0000000004036826 n/a (Civ7_linux_Vulkan_FinalRelease + 0x3e36826)
#15 0x000070dcf06c9168 n/a (n/a + 0x0)
#16 0x000070dcf074d14c n/a (n/a + 0x0)
ELF object binary architecture: AMD x86-64

[bramadon]

Good day.

I have problems as verybengarry

OS: Windows 10
CPU: Intel Core i7-2600 CPU
GPU: NVIDIA GeForce GTX 1050
RAM: 16GB
Available Storage: 650 GB
Driver Version: last

Tried both DX12 and Vulkan, game will not start. It says running, and then just closes out. I don't even get a window to pop up. I've tried restarting, reinstalling drivers, and also verifying the files.

Best Regards

[moonunit]

When are they going to release a patch? This is just ridiculous at this point

[76561199823640481]

OS: Windows 10
CPU: Intel(R) Xeon(R) CPU E5-2650 v2
GPU: NVIDIA GeForce GTX 1660 Super
RAM: 32GB
Available Storage: 1TB
Driver Version: 572.16

Tried both DX12 and Vulkan on various graphics settings. It doesn't matter what settings are used; crashes within 1 minutes.

[toddsoden]

Closes after I launch

OS: Windows 11
CPU: Snapdragon (TM) 7c Gen 2 @ 2.55 GHz 2.55 GHz
GPU: Qualcomm Adreno 618
RAM: 4.00 GB (3.68 GB usable)
Available Storage: 35 gb
Driver Version:

[Jennluck]

My game didn't start. it acted like it was loading and then after 15-20 seconds it just went back to the green play button. I looked into it and the reason why is my CPU doesn't have support for AVX2. to check your system
1. open Steam
2. click help>> System Information
3. look for AVX2 Supported/unsupported

if yours like mine says unsupported than it won't work until they release a patch fixing it.
your options are wait and hope they make that patch or upgrade your CPU.

[Jennluck]

graemefaelban původně napsal:

So, I did some digging around, and it appears that Denuvo requires AVX2 support to run. Without AVX2, Denuvo will cause the game to crash. My processor does not support AVX2, and I cannot run Civ VII as a result.

That is my issue as well

[oldbear60]

Lovono Ti Tower...32 meg Ram...Nivida 4060, Core i7 Windows 11 Home...crashed at turn 77 ,,,DX12 .....

[timotao2]

OS: windows 10 Home
CPU: AMD Ryzen 7 5800x 8 core
GPU: NVIDIA GeForce GTX 1080
RAM: 32 GB DDR4
Available Storage: >1TB
Driver Version: 32.0.15.6094

Game crashes and is unplayable. It will work for 1-5 minutes and then hang up randomly. No particular screen, nothing else running on my machine. Tried both DX12 and Vulkan

I ran for 6+ hours last night with no problems, but now I can't play.

[Krufar]

There was hope this new PC focused patch would solve the starting crash on steam. But not luck. Still not starting. Runs fine on my ♥♥♥♥♥♥ laptop from work. (that has newer but worse hardware)