Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[stephan-renner]

Ursprungligen skrivet av stephan-renner:

OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz 3.80 GHz
GPU: NVidia GeForce GTX 1060 (6GB)
RAM: 32,0 GB
Available Storage SSD: 49,9 GB (after download)
Driver Version: 10.0.19045 Build 19045

The same problem: game doesn't start. I tried also both DX12 and Vulkan. It says running, and then just closes out. I don't even get a window to pop up. I've tried restarting, reinstalling drivers, and also verifying the files, too. So please help with an update.

I now just processed a refund! It seems that CPUs without AVX2 and SSE instruction sets are not supported by CIV7.

[Atalaric]

win11
intel i7-13700
nvidia RTX 4060
32g
620g
NVIDIA 572.16
Same issue as everyone else. Crashes after 2-5 minutes regardless of what I'm doing - even if I'm doing nothing. DX12/Vulkan/settings make no difference

[The Fihr]

OS: Windows 11 Home
CPU: AMD Ryzen 5 5600x
GPU: AMD Radeon RX 7800 XT
RAM: 32GB DDR4
Available Storage: 1.5T
Driver Version: AMD 24.12.1

Game crashed during age transition from antiquity to exploration age.
Playing with Catherine as creek and was going Normans.
Try to load the save file the game crashes again every time.
The crash corrupted the save file for it.

[rangertex1509]

I just looked at the system requirements. To play on Mac, are we really required to have the Apple M series processor? From the Civ VII FAQ (Buried at the bottom):

MINIMUM:

OS: Sequoia
Processor: M1 8 Core
Memory: 8 GB RAM
Graphics: M1
Storage: 25 GB available space
RECOMMENDED:

OS: Sequoia
Processor: M2 Pro 10 Core
Memory: 16 GB RAM
Graphics: M2 Pro
Storage: 25 GB available space

My MacBook Pro is not that old (2020). Are MACs with Intel CPUs not supported?

[arnaud.bessuges]

Idem. Impossible de jouer. Dur pour un jeu payé au prix fort afin d'y jouer dès le 08 février

[Balalaika]

OS: Windows 11 Pro-64 bit
CPU: AMD Ryzen 5 5600 G
GPU: AMD Radeon RX 6700 XT
RAM: 16 GB
Available Storage: 61 GB
Driver Version: 24.12.1

Always crashing after lauch a rocket

*Edit, after 10 hours of this complain, I play a new game, now in the exploration age, when the game become crowded, it's oftenly crash, idk why. I realizing when I scroll a list of something like trade routes or buildings in my cities, my frame rate will drop, when I close the list, it will become normal again.

*Edit, after 20 hours, Im still stuck, cant play endgame, pls fix asap

[Lord Rex]

2K provided me with some feedback on why they think I cannot even open the game.

"After checking your Dxdiag I see that you have an "AMD Radeon(TM) Graphics" graphics card, which does not meet the minimum requirements for the game.

The requirements to run CIV VII at 30 FPS on minimum setting are:

Processor: Intel® Core™ i5-4690 / Intel® Core™ i3-10100 / AMD Ryzen 3™ 1200
Memory: 8 GB RAM
Graphics: NVIDIA® GeForce® GTX 1050 / AMD Radeon™ RX 460 / Intel® Arc™ A380"

So I had to do some checking to be sure I agreed with that assessment. And while I do not want to sound rude, I will say this... In all my years of computers I have never seen a company use the it's you not me line until now. So I sent them a message back and explain kindly that they were idiots.

The recommended requirements from Steam and the 2k are as follow.

RECOMMENDED:
Requires a 64-bit processor and operating system
OS: Win 10 64 Bit
Processor: Intel Core i5-10400 / AMD Ryzen 5 3600X
Memory: 16 GB RAM
Graphics: NVIDIA RTX 2060 / AMD RX 6600 / Intel Arc A750
DirectX: Version 12
Storage: 20 GB available space

And they were saying that my AMD RX 6700 does not meet those requirements. Last I checked 6700 is BIGGER than 6600. Now that being said maybe it was some other spec within the card. NOPE!. My card should have 0 problems running this game. I must say I am disappointed in the support 2K has given.

[El Gigio]

Ursprungligen skrivet av the1ldub:

Immediate crash when launched with DX12, got 3 hours of gameplay in on Vulcan till the game crashed. Now, game crashes once saved game is loaded.

OS: Windows 11
CPU: Ryzen 7 5700X
GPU: RX5700XT
RAM: 32GB
Available Storage: 57GB
Driver Version: 32.0.12019.1028

SAME HERE. Come on, please fix it or give us a refund.

[Schiggs]

OS: windows 11 64 bit
CPU: intel core i7-10750h @2.60Ghz
GPU: NVIDIA GeForce RTX 3060 laptop GPU
RAM: 16GB
Available Storage: 386GB
Driver Version: 572.16

i experienced crashes roughly 2-7 minutes after launch after first launching the game. Thought i had fixed it when i updated my graphics driver to 572.16, as it stopped crashing and i managed to play through a game and had no problems. However now its back to the same issue of crashing 2-7 minutes after launch.

[BeenitoXx]

OS: Windows 11
CPU: Ryzen 5 7600
GPU: RX 7700 XT
RAM: 32 GB DDR5
Available Storage: 1T
Driver Version:

[WitchWhich]

Ursprungligen skrivet av Zhente:

OS: Windows 11
CPU: Ryzen 7 5800X
GPU: 6800XT
RAM: 32GB
Available Storage: 656GB
Driver Version: 24.12.1

PASTED INFO FROM ZHENTE. We have the same comp & info :)

[verybengarry]

Does the new patch fix anything?

[shisha]

MacBook Pro
Intel Core i9
Intel UHD Graphics 630 1536 MB
MacOS Sequoia 15.3 (24D60)

The game tries to start, and then after a moment the button returns to the "play" position.

[Covfefe ☾☜☯☞☽]

Ursprungligen skrivet av verybengarry:

Does the new patch fix anything?

My game worked before the patch, now I cant load my savegame in either Dx or vulcan.. quite a few crash reports submitted now

[BER!A]

Ursprungligen skrivet av verybengarry:

Does the new patch fix anything?

Nah. It didn't started and it doesn't starting.