Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[alex]

Escrito originalmente por 2KLynx:

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS: Mac 15.3
CPU: 3.2Ghz 6 core intel i7
GPU: Radeon Pro 560x 4GB
RAM: 32GB
Available Storage: 420GB
Driver Version:

Same here, shown running but close automatically after one second

[MontyBrewster71]

OS: Windows 11 Home
CPU: 12th Gen Intel(R) Core(TM) i7-1260P 2.10 GHz
GPU: Intel Arc A370M Graphics
RAM: 16.0 GB (15.7 GB usable)
Available Storage: 371 GB
Driver Version: 31.0.101.3962

[tmoney666]

Escrito originalmente por tmoney666:

I am having the same problems as verybengarry

OS: Windows 10
CPU: AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz
GPU: NVIDIA GeForce RTX 3070
RAM: 32GB
Available Storage: 221 GB
Driver Version: 572.16

Tried both DX12 and Vulkan, game will not start. It says running, and then just closes out. I don't even get a window to pop up. I've tried restarting, reinstalling drivers, and also verifying the files.

In Windows Event Viewer, this is the error information I found:
Faulting application name: Civ7_Win64_Vulkan_FinalRelease.exe, version: 1.0.1.27, time stamp: 0x679d8b58
Faulting module name: Civ7_Win64_Vulkan_FinalRelease.exe, version: 1.0.1.27, time stamp: 0x679d8b58
Exception code: 0xc000001d
Fault offset: 0x0000000000119938
Faulting process id: 0x1678
Faulting application start time: 0x01db78423b34c8bd
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VII\Base\Binaries\Win64\Civ7_Win64_Vulkan_FinalRelease.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VII\Base\Binaries\Win64\Civ7_Win64_Vulkan_FinalRelease.exe
Report Id: 0cb89696-5165-433a-b3f0-55ea8bd1e7e4
Faulting package full name:
Faulting package-relative application ID:

[Peabody]

Hello there

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:


OS macSequia
3.3 GHz 6-Core Intel Core i5
AMD Radeon Pro 5300 4 GB
8 GB 2667 MHz DDR4
15.3 (24D60)

Cannot play but the game aborts the process and reutrn to launch option

May I kindly ask you for a hint and(or support

Best regards

[campcreekdude]

OS: Windows 11 Pro 23H2
CPU: Ryzen 5900x
GPU: GTX 1080Ti
RAM: 32GB
Available Storage: 1.55 TB
Driver Version: 572.16


Blue Screen of Death Kernal Violation. Was recording using OBS at the same time in DX 12 Mode.

[Harlot]

OS: Windows 11 via Parallels on Mac, AND Sequoia 15.2 (tried Mac install and Windows install)
CPU: 2.3 GHz 8-Core Intel Core i9
GPU: AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
RAM: 32 GB 2667 MHz DDR4
Available Storage: 156.06 GB

Trying to run DirectX12 on Windows does give a crash report which I "submitted", all other choices (running on mac, Vulcan on Windows) "starts" for a minute and goes back to not started, but doesn't launch to a crash screen.

[captnjeter]

OS: Windows 10 Pro
CPU: Intel Core i7-6700 CPU @ 3.40GHz
GPU: NVIDIA GTX 1080
RAM: 16GB
Available Storage: 489 GB
Driver Version: 572.16

Running DirectX12 version. At startup, I get a Firaxis pop-up crash alert. Then the game window launches. The intro video plays without issue, but once I get to the main menu I get a CTD within 10 seconds. I've tried enabling CPU virtualization through BIOS but that has not solved the issue on my end.

[Romanela]

Escrito originalmente por Stay Puft:

OS: Windows 11
CPU: 7950X3D
GPU: RTX 4090
RAM: 64GB
Available Storage: 710GB NVMe on the drive game is installed too. About 4TB free total, all NVMe. 500GB free on OS drive.
Driver Version: 572.16

Same issue as everyone else. Crashes after 2-5 minutes regardless of what I'm doing - even if I'm doing nothing. DX12/Vulkan/settings make no difference

I have the same characteristics and exactly the same problem

[PixelatedH2O]

OS: Windows 11
CPU: Ryzen 5 5600
GPU: Nvidia 2070 Super
RAM: 32GB
Available Storage: 109GB
Driver Version: 572.16

Tried both Vulkan and DirectX 12 and I've had three crashes in about 15 minutes -- once in the opening cinematic, once in settings, and once trying start a game

[Geralt of Rivia]

OS: WIndows 11 Pro
CPU: i9;13900k (underclocked core speed to 4.7 GhZ using intel tool just in case)
GPU: RTX 4090
RAM: 64 DDR5 6600 Mhz
Available Storage: 4 terabytes
Driver Version: 572.16

crashes during the opening cut scene 3 times already

[ezetaurus]

OS: Windows 10 Home
CPU: CPU
AMD Ryzen 9 5950X 16-Core Processor 16 Cores
GPU: AMD Radeon RX 6800 XT
RAM: 64 GB
Available Storage: 1.76 TB
Driver Version:

Crashes shortly after launching, Using DirectX12

[Dathu]

OS: windows 11 pro
CPU: AMD Ryzen 7 5700G
GPU: Sapphire Radeon RX 6800 NITRO+ OC 16GB GDDR6
RAM: 48,0 GB
Available Storage: 1.7T
Driver Version: GPU 24.12.1

crushing after 4 minutes

[PrinterCartridge]

OS: Win 11 Home
CPU: AMD Ryzen 7 7800X3D
GPU: Nvidia RTX 4080super
RAM: 32 GB DDR5 6200mhz
Installed on: Samsung 980pro 2tb
Driver Version: 566.36

(Identical issue on Vulkan and DX12)

Crashes like clockwork every 2-7 mins, seemingly randomly. Game is otherwise consistently playable, if it wasn't constantly crashing randomly. Also like 2 crashes on first startup.

[origamerpro]

https://imgur.com/TNS9CMG
OS: Win 10 Pro
CPU: i5 - 3470 3.2 Ghz
GPU: RTX 2060 SUPER
RAM: 24 GB
Available Storage: 200 GB
Driver Version: last

[origamerpro]

crash on launch