Report Your Civ 7 Crashes Here

[2KLynx]

Crashing in Civilization VII?

We’ve seen a few crashes in our data and want to help those who may be experiencing issues playing the game.

Please submit a ticket with our Customer Service team [support.civilization.com] to look into the issue. Additionally, please share the following information with us to help with troubleshooting:

OS:
CPU:
GPU:
RAM:
Available Storage:
Driver Version:

[Zhente]

OS: Windows 11
CPU: Ryzen 7 5800X
GPU: 6800XT
RAM: 32GB
Available Storage: 656GB
Driver Version: 24.12.1

Tried both DX12 and Vulkan on various graphics settings. Doesn't matter what settings are used, crashes within 10 minutes.

[verybengarry]

OS: Windows 10
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz 3.90 GHz
GPU: GTX 1070
RAM: 16.0 GB
Available Storage: 44 GB
Driver Version: 572.16

Tried both DX12 and Vulkan, game will not start. It says running, and then just closes out. I don't even get a window to pop up. I've tried restarting, reinstalling drivers, and also verifying the files.

[apawintheface]

Originally posted by verybengarry:

OS: Windows 10
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz 3.90 GHz
GPU: GTX 1070
RAM: 16.0 GB
Available Storage: 44 GB
Driver Version: 572.16

Tried both DX12 and Vulkan, game will not start. It says running, and then just closes out. I don't even get a window to pop up. I've tried restarting, reinstalling drivers, and also verifying the files.

Same issue here

[tmoney666]

I am having the same problems as verybengarry

OS: Windows 10
CPU: AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz
GPU: NVIDIA GeForce RTX 3070
RAM: 32GB
Available Storage: 221 GB
Driver Version: 572.16

Tried both DX12 and Vulkan, game will not start. It says running, and then just closes out. I don't even get a window to pop up. I've tried restarting, reinstalling drivers, and also verifying the files.

[Stay Puft]

OS: Windows 11
CPU: 7950X3D
GPU: RTX 4090
RAM: 64GB
Available Storage: 710GB NVMe on the drive game is installed too. About 4TB free total, all NVMe. 500GB free on OS drive.
Driver Version: 572.16

Same issue as everyone else. Crashes after 2-5 minutes regardless of what I'm doing - even if I'm doing nothing. DX12/Vulkan/settings make no difference

[Minisoldr]

Keeps freezing no matter what setting

OS: Win 10
CPU AMD Ryzen 5 5600X
GPU: RX 6700
RAM: 32GB
Available Storage: 57 GB
Driver Version Driver Version
24.10.27.02-241120a-409974C

[stephanzapa]

My CIV 7 game wont launch. MAC OS Ventura 13.6.6

[Chaos5061]

OS: Windows 11
CPU: Intel I9-14900KF
GPU: nVidia 4080 Super
RAM: 65536MB
Available Storage: 1.21 TB
Driver Version: 572.16

Multiple Crashes when I pressed Play. Just black screen and box popping up saying the game crashed and asking to submit it. Vulkan and DirectX 12. Was after about 5 or so crashes on each that the game launched successfully.

[Minisoldr]

Originally posted by Minisoldr:

Keeps freezing no matter what setting

OS: Win 10
CPU AMD Ryzen 5 5600X
GPU: RX 6700
RAM: 32GB
Available Storage: 57 GB
Driver Version Driver Version
24.10.27.02-241120a-409974C

I FOUND OUT THAT ENABLING CPU VIRTUALIZATION IN BIOS WORKS

[BigTex]

OS: MacOS Sequoia Version 15.3
CPU: 2.4 GHz 8-Core Intel Core i9
GPU: Intel UHD Graphics 630 1536 MB
RAM: 64 GB 2667 MHz DDR4
Available Storage: 1.12 TB available of 2 TB
Driver Version: Mac Sequoia Version 15.3

Game says it's launching and then the button goes back to 'play' after a few second.

[EmperorTau]

OS: Windows 10 Pro 64-bit
CPU: Intel(R) Core(TM) I7-2600 CPU @ 3.40 GHZ (8 CPUS)
GPU: NVIDIA GeForce GTX 1050 Ti
RAM: 12.2 GB
Available Storage: 18.4 GB (after download)
Driver Version: 32.0.15.6094
DirectX12

Launches and immediately closes

[Munchy]

OS: Windows 10
CPU: Intel(R) Core(TM) i7-4770
GPU: NVidia GeForce GT 625
RAM: 16 GB
Available Storage: 1.44 TB

Crashes right after I select play DX 12. Choosing Vulcan leads to nothing happening and the Steam button going back to "Play" after a few seconds.

[ko13]

OS: Windows 10
CPU: Intel(R) Core(TM) i5-6600K
GPU: NVIDIA GeForce GTX 760
RAM: 16GB
Available Storage: 196GB
Driver Version: 30.0.14.7430

[xegla1980]

Originally posted by nsoucek:

OS: MacOS 14.7.3
CPU: 1.4 GHz Quad-Core Intel Core i5
GPU: Intel Iris Plus Graphics 645 1536 MB
RAM: 8 GB
Available Storage: 6 GB
Driver Version: not sure

Game says it's launching and then the button goes back to 'play' after 15 second.

Same for me

[Mori Kitti]

OS: Windows 10 Pro 64-Bit
CPU: Intel Core i7-2600K CPU @ 3.40GHz
GPU: NVIDIA GeForce RTX 2060
RAM: 16GB
Available Storage: 61 GB
Driver Version: 572.16

Game pretends to launch then button goes back to "play" a moment later, tried DX12 and Vulkan neither work. No available driver updates either.