Apparently 3rd party keys are bugged [FIXED!]

[Magitek Pixel]

Bought from Green Man Gaming (Founders Edition) and no option to download right now. Multiple people on Reddit reporting the same thing.

EDIT: To be abundantly clear, this is an issue on Steam's end and is their responsibility to fix.

EDIT 2: It has been fixed!

[Ubersoldat]

Mountain Man eredeti hozzászólása:

Martoq eredeti hozzászólása:

Humble and GMG are not grey market stores. They are legitimate store fronts for buying games.

And that's why nobody ever has any issues with their keys, right?

Oh, wait... :SF_CrimsonFleet:

Relax, homie. Rather than be smug about it, maybe go play the game?

I've bought tons of games from GMG and never had an issue. I saved $20 bucks on the Founders edition, but if I have to wait until the advertised release time tonight, then "oh well".

[HeinzHarald]

I had to restart Steam twice to be able to download. Once to get deluxe edition to add to owned DLC and then once more to get Install. Works now.

[Tibs27]

Good to hear the issue is being fixed. Fingers crossed it'll work for me, when I restart in a minute (Europe Key).

[WeirdWizardDave]

Rand0mray eredeti hozzászólása:

It's funny how many people read the first guy's comment wrong.

He said with stolen credit cards, not a gray market website. Reading Comprehension is fundamental.

You can only sell a key bought with a stolen card if your using a grey market website. Greenman gaming, humble, etc are not marketplaces they are authorised retailers selling keys officially.

[RoeLove]

After midnight the Fanatical store updated their release time to 6:00 AM, so I guess I won't get to play until after work tomorrow unfortunately.

[FlatFeet]

Fixed with GMG code as of a few minutes ago (restart steam)

[Squire Zed]

Anna eredeti hozzászólása:

Squire Zed eredeti hozzászólása:

Same issue, looks like the edition granted isn't actually matched to the license on Steam associated with directly purchasing the game on Steam, so while all the DLC activates it doesn't grant access to the pre-launch, which is unfortunate but hopefully will be fixed Soon™.

how do you know that? Not doubting, just impressed with your detective skill

Guestimation and way too much time and too many games on Steam. I could be entirely wrong, since I'm not super familiar with advanced access nor do I know the specifics in this case, so it's not more than an educated guess as to the specific problem, but I am confident in how keys work. Basically each "game" on Steam is a license, with all the additional DLC and editions and all that being a separate license. Keys can grant one or more licenses, and sometimes specific editions are bundled in a way that grants multiple things but doesn't necessarily match the existing license on the Steam store.

Because keys often have, for example, regional pricing, but third party retailers might not have the same geographical verification that Steam has, they'll often grant different licenses than purchasing directly through Steam (where the regional pricing is baked into the Steam purchase flow) so when you redeem a key for a game on Steam, the license you get is actually a region controlled version (so, for most cases, a W(orld)W(ide)/R(est)O(f)W(orld) key that redeems for most regions without specialized pricing or a key specific to a region where the pricing is different which will be designated with a country or economic region code- the key I redeemed from GMG was a Founders Edition WW key, for example).

That way Steam can prohibit unauthorized activation of keys in regions outside of their intended distribution (so you couldn't buy a key from CIS where keys are often cheaper and activate it in the US where prices are "default"), but in doing so if the license granted by the key isn't actually pointing towards the same edition as you purchased on Steam, but instead, say, granting all the individual DLC licenses and the base game license, it might not activate Advanced Access or preorder bonuses or whatever might be included in a direct purchase on Steam.

[ZaydinTTV]

Queen eredeti hozzászólása:

Serves you right for buying keys bought with stolen credit cards

Green Man Gaming is an authorized retailer for game keys. Publishers work with them directly.

It's not a shady grey market like G2A.

[ExcessivelySalty]

Bought it from GMG, it works now, just had to restart Steam a couple times.

[Martoq]

Right after I had sent in a Steam Support ticket it became available for me. After multiple Steam restarts and logout/logins.

[H0RNET]

Bought from 2game and can get Early Access with no problem.

[Dragon]

bought my Deluxe edition directly on Steam over a month ago and still don't have the early access I'm supposed to get.

[2KLynx]

Hey everyone, quick update on the Deluxe and Founders' Edition issue! (And thank you for flagging this here for us! )

We recently discovered that some codes purchased through third-party stores (like GMG and Wingamestore) weren't properly unlocking the Deluxe Edition and Founders Editions for Advanced Access. This was an honest mistake on our end—something new for us to learn from! Once we identified the issue, we worked with Valve and quickly got it fixed, and everything should now be working as intended.

If you redeemed a Deluxe or Founders' code earlier and couldn't start playing, try restarting Steam and checking again. If you're still running into trouble, contact our support team.[support.civilization.com]

We appreciate your patience, and more than anything, we appreciate you. Thanks for being part of this journey with us! https://support.civilization.com/hc

[ghostman794]

Just became available to me

[SLG]

If you do not see the install button in your library, clear your download cache.