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Go find a youtube video, watch game play. Turn the volume down if you're feeble minded and can be influenced easily. Specifically look for issues that are worrying you. Don't buy it if it's something you may not like.
Only way to figure out if this game is for you without buying is probably to watch some video summaries.
The mixed reviews are caused by facts like
+ the game has interesting choices and mechanics and is a good game
- is too expensive
- has bugs
- has currently a less optimal UI
- is not the Civ game many players expected.
The new features like mixing leaders and civilizations, 3 separate Ages, switching civilizations may kill immersion, so players have to see how they feel about these changes ...
Far too many other polished games out there that cost peanuts in comparison.
The specific controversy is around age transitions and civ switching. There is plenty of media showing this, so no need to rehash the details here.
If that seems like a deal-breaker for you, it probably is going to be a pass.
Those who are open to this idea are generally getting some enjoyment out of the game.
On top of it the era change destroys the flow of the game on the one hand, but on the other hand it gives the other players/AI a chance to easily catch up again after one person snowballed throug an era.
I am one who hated the game first because i basicly didn't understand anything (even i am an oldschool player since Civ1) because the UI is just ridiculous bad and optimized to consoles who are used to make severall cicks for 1 single information. and i got somewhat reminded of humankind, Ara and millenium too......
BUT once i started to figure out some mechanics and undestood them, i started to like the game on its own, not as a old civ game, but as something new/fresh that is an huge upgrade to humankind.
This all is basicly the reason for the mixed reviews.... people either hate it from the beginning or give this game a chance and start to like it.
The game has a lot of good ideas but they are poorly executed, its clear that the game was not ready and was most the publisher made the devs release the game. The game might be decent after more patches ( thay have released three already) but at the moment I would pass on it. I have 40hrs on the game, feel free to see my review if you are interested.
https://steamcommunity.com/id/kettlebloke/recommended/1295660/
There's so many games out there and at the moment Civ7 is not a wise investment in your time.
Player count is the worst since Civilziation: Beyond Earth
The work required to fix it is HUGE. The core gameplay of the game was changed for the worse, there are TONS of bugs and missing information
We are talking about years of work away from being decent
For example pretty much everybody agrees on the UI situation. I am pretty sure this one can be fixed in a rather timely matter, some minor improvements, bugfixes have already been made with the first small patches. I guess adding hotkeys could also be a rather simple addition. They also already announced to bring back the hotseat multiplayer mode.
I guess some more advanced settings for creating a new game, like amount of ressources on the map, having plentyful starting locations, selecting the rough amount of independent cities, enabling/disabling certain winning types, bigger maps or better map generation overall could be possible, but I can't see them happening in the short term.
There was an outcry of some missing civilizations, most noteworthy Britain, which I am pretty sure will be an easy fix - and in terms of Britain it is already coming - however these will be payed "updates" in terms of DLC. So if you are willing to spend further money, you will get more content in the future.
Same goes for the missing modern and future ages, I am pretty sure these will be introduced as further DLC or full expansion sets much later on.
Gameplay wise, it's much more difficult. Some people like myself, who bought the game even though we were skeptical about the new mechanics but wanted to give them a chance, will be pretty much out of luck. Making the transition between ages less aprupt and forced, if most likely too much of a change for the whole game, even just as an options. The same goes for an optional setting of having the civilizations transition with each age - as each one is really only designed with the designated age in mind and they are lacking features for the missing ones.
At the same time, there are people really enjoying these new mechanics and they don't want to see them fixed and I can actually sort of understand it, even though I am clearly not a fan of them. They make the gameplay more dynamic and interesting.
TDLR: You really should ask yourself what you expect from a Civilization game and read some reviews and comments, it's not that this game is completely bad, but especially for some longterm fans the changes made to mechanics are too much and simply aren't well received with many of them. The Steam rating is currently almost 50/50 showing the strong divide within the player base for Civ VII.
Bottom Line: would not recommend buying at this time.
It also has some extremely bad design decisions, such as having to level up each leader in order to unlock all of its abilities. Until you've done that, you're playing a scuffed newbie version of that leader, and it takes a LOT of games to level them up. So you're fiercely punished for trying different leaders instead of just playing the same one over and over until it's maxed out and you finally have the full version of it.
The win conditions are a mess, too. For instance, cultural victory actually has nothing whatsoever to do with the culture resource. There's no relationship between the two. Having high culture doesn't help with a culture victory, and having low culture doesn't hinder it. The very first civic in the modern era allows you to dig up artifacts, and if you dig up 14 of them, you get a culture victory.
Stuff like that makes me question everything about their design mentality. If this was their initial vision for these features, can we even expect "a few patches" to fix it? Patches can fix surface issues, but I don't anticipate such things as a total redesign of win conditions to be something they just do in a random patch.