Did you buy the Bite Back edition/upgrade? You can be compensated.

[Sierra]

They will not be developing the two extra characters as the studio just got nuked.

Instead Bethesda are setting up some kind of credit system here:
https://help.bethesda.net/#en/answer/65606

Although I worry if you do this you'll lose the skins that came with it, we'll have to see as the are still in the process of doing this.

UPDATE
They've update the page, you can request a refund(?) now.
I'm not sure if doing this makes you lose the game and/or the BB DLC so if you attempt this please share your results.

[Nekku]

I swear to god if they only offer the buyers a discount coupon or something stupid like that

[Sierra]

Originally posted by Nekku:

I swear to god if they only offer the buyers a discount coupon or something stupid like that

I wouldn't be surprised.

[Cahalith]

For now, please think carefully about whether you actually want to use this system once it becomes available. I think they're setting this up to trick people into accepting credits for their own ecosystem, when you may actually be entitled to a refund (depending on how the law works in your country). If you accept their offer, they may be able to legally argue that you waived your rights to a refund because you agreed to be compensated with credits or whatever.

Now, if you want to keep Redfall and the skins from the DLC, this might be an option for you. But I think you might be able to argue to Steam that not delivering the two heroes which were heavily advertised as part of the DLC (and the entire Redfall Bite Back Edition, in fact) constitutes a breach of the purchasing contract (again: depending on how the law works in your country).

I'm not a lawyer, though, and let's face it: If Steam doesn't want to play ball, then this credits system is our only practical option. I mean, who's gonna sue Steam or Microsoft over this? But if you agree that this behaviour is unacceptable and you'd prefer a refund, then please wait and see how other users fare when trying to get a refund now.

If you decide to try getting a refund yourself now, make sure you don't use the "I'd like a refund" option when you're going through Steam support. This will only lead to your refund request being handled by an automated system, which will simply note that you're not eligible (if you're beyond the 14 day/2 hours playtime limit). Instead, try using the "I have a question about this purchase" option to get through to actual Steam support staff.

I've already put in a refund request and I'll keep you updated on what became of it here. So if you'd prefer a refund instead of whatever nonsense Bethesda/Microsoft are cooking up, please don't jump at the opportunity to use their credit system.

EDIT: Fixed a typo

[StreetCleaner]

https://twitter.com/ArkaneStudios/status/1787837804287860886

They will need to clarify on the "value" and it being acceptable to the customer. Otherwise, good time for a lawsuit...

Steam refunded Helldivers 2 customers for not getting access to the product with the PSN debacle once the community banded together. We are not receiving the product promised, over-priced bad game aside.

[Mightylink]

If this is anything less than a $30 refund (difference between normal edition) then it will be grounds for a lawsuit. They never advertised this as early access or being a kickstarter, they sold a product and didn't deliver that product.

[StreetCleaner]

I submitted a request for a refund for just the DLC part via Steam. I think it is a fair request for Steam customers given the situation. I don't trust Arkane, Bethesda or Microsoft on the potential "credit".

[ULTRA]

Originally posted by Nekku:

I swear to god if they only offer the buyers a discount coupon or something stupid like that

In fairness, someone who would pre-order the deluxe version of this game is of a certain class.

[NormireX]

Originally posted by StreetCleaner:

I submitted a request for a refund for just the DLC part via Steam. I think it is a fair request for Steam customers given the situation. I don't trust Arkane, Bethesda or Microsoft on the potential "credit".

We should get a full refund as they never added offline like they said they would and they will take the game down at some point. I bought it only because they said they would add offline.

[Sierra]

Please post here if any of you successfully or even unsuccessfully receive a refund, maybe I can add it to the main post for others to see.

[Captain Blue]

6 months of Fallout 76 subscription only redeemable with Bethesda Account / through the Bethesda Launcher.

[StreetCleaner]

They rejected the request because I played the main game over 2 hours. Most likely automated.

I had linked the info for their twitter post and complained the product was not delivered along with the studio was now closed.

This is not EA, etc... A company did not deliver on the promised product the customer was charged for.

[Sierra]

I wouldn't refund through the automated system, at least not yet.
We'll wait and see for the best option.

[Cahalith]

Just to reiterate in regards to the automated system:

Originally posted by Cahalith:

If you decide to try getting a refund yourself now, make sure you don't use the "I'd like a refund" option when you're going through Steam support. This will only lead to your refund request being handled by an automated system, which will simply note that you're not eligible (if you're beyond the 14 day/2 hours playtime limit). Instead, try using the "I have a question about this purchase" option to get through to actual Steam support staff.

[StreetCleaner]

Originally posted by Cahalith:

Just to reiterate in regards to the automated system:

Originally posted by Cahalith:

If you decide to try getting a refund yourself now, make sure you don't use the "I'd like a refund" option when you're going through Steam support. This will only lead to your refund request being handled by an automated system, which will simply note that you're not eligible (if you're beyond the 14 day/2 hours playtime limit). Instead, try using the "I have a question about this purchase" option to get through to actual Steam support staff.

I've done that route as well, waiting on response still. Thanks.

[Cahalith]

Quick update, since I said I'd share info on how my refund request worked out, in case it's useful to anyone here:

I contacted Steam support staff directly to ask for a refund, explicitly citing the legal basis for my refund request (in my country, customers are legally entitled to withdraw from a purchasing contract if the product delivered to them does not correspond with what the contract stipulates - the statute of limitations is 3 years after entering the contract). All I managed to get out of them is a bunch of copy-pasted responses citing the Steam refund policy, mentioning that Bethesda is cobbling together its own compensation system, and telling me I should contact Bethesda staff directly (which is nonsense, since according to the Steam Subscriber Agreement, purchases on Steam are between the customer and Valve Corporation).

In short: No dice.

While I'm at it, I'd like to reiterate a point I've made in another thread: There have been cases where developers/publishers have contacted Steam and asked them to offer refunds for their games beyond Steam's refund policy - and it worked. So Microsoft/Bethesda could get Steam to offer refunds, but they're simply not doing it.

Instead, Microsoft/Bethesda are going ahead with their nebulous compensation scheme outside of Steam, while Valve pretends it doesn't have to comply with customer protection legislature in the countries in which it operates as a business. Both of them are doing it because they know no one here has the time, money or legal representation to do anything about it. And all of this because of a game that's essentially a thinly-veiled allegory for "biting back" against the rich and powerful