I just got a refund to my steam wallet, was it Redfall DLC?

[Morndis]

Anyone else got one? Seems to have been automatic and matched the price of bite back DLC

[Rookie]

Originally posted by Valtrex:

Originally posted by Rookie:

I don't care about the DLC. The thing is that if I want to keep the game I need to rebuy it. And I never went into that webpage to request it. They did it anyways...that got to be illegal.

Look at your library again. You still have the game and it still lists the DLC in your DLC (I assume because of the cosmetics it had). You just got refunded for the DLC.

it's not there, that's why I am so piss off...

[Riki]

There seems to have been a glitch with this refund attempt. All of my other games that I bought alongside the Redfall pre-order also got refunded into my Steam wallet. Like Company of Heroes 3 and Hunt: Showdown.

I opened a ticket with Valve support. Let's see if they can undo those non-Redfall refunds, since I can't get them anymore because some were part of a pre-order promotion.

Question to those who also got their Redfall base game automatically refunded: Did you have less than 2 hours of gameplay in it? Or less than 2 hours of gameplay in the games you bought with Redfall in the same Steam cart checkout?

[Cahalith]

I also got the refund and it looks like the DLC is still in my library.

Did anyone get a refund who only bought the standard edition without DLC?

[Hyrius]

Mine also got refunded along with other games I had in the same cart back then...?

[Hyrius]

Originally posted by Rookie:

Originally posted by Valtrex:

Look at your library again. You still have the game and it still lists the DLC in your DLC (I assume because of the cosmetics it had). You just got refunded for the DLC.

it's not there, that's why I am so piss off...

Same!
It's gone and took other games with it (were in the same cart back when I bought the game).

[Riki]

Originally posted by Hyrius:

Mine also got refunded along with other games I had in the same cart back then...?

You can check to see if any other games got automatically refunded by clicking on your Steam name in the upper right, then clicking on purchase history. The refund should be listed in a recent transactions with any other games that were in the same cart.

On the same page, you can click on "view/print purchase receipt" and it'll show you the original cart you bought Redfall with.

[pumkin1988]

Bought the Bite Back Edition. Played Redfall for 70 hours. Just got Refunded $32.48 like 5 hours ago. I.....am honestly surprised. I just thought, "Oh well. I lost money. Sucks."

But Steam really came through. If any person is reading this thread and was responsible for giving me my Refund I am really appreciative of this. You guys went above and beyond because I know I bought the game way before the game even launched so I know you had to go through tons of old purchase information. Thanks. Truly.

[Hyrius]

Originally posted by Riki:

Originally posted by Hyrius:

Mine also got refunded along with other games I had in the same cart back then...?

You can check to see if any other games got automatically refunded by clicking on your Steam name in the upper right, then clicking on purchase history. The refund should be listed in a recent transactions with any other games that were in the same cart.

On the same page, you can click on "view/print purchase receipt" and it'll show you the original cart you bought Redfall with.

Yep, I know. I was affirming it happened. The question mark is just because... WHY?

[Riki]

Originally posted by Hyrius:

Originally posted by Riki:

You can check to see if any other games got automatically refunded by clicking on your Steam name in the upper right, then clicking on purchase history. The refund should be listed in a recent transactions with any other games that were in the same cart.

On the same page, you can click on "view/print purchase receipt" and it'll show you the original cart you bought Redfall with.

Yep, I know. I was affirming it happened. The question mark is just because... WHY?

I'm guessing it's an error on Bethesda on Valve. Instead of refunding by the game ID, they refunded by its transaction ID, which also refunds anything else that was in the cart with the same transaction ID. Unless those games were played for over 2 hours and were no longer eligible for a refund.

[Rookie]

Is all this legal? Go into somebody's library and remove what ever they want? Is there a place or person I can reach to have some legal assestment? Can you help me guys?

[tyl0413]

Originally posted by Rookie:

Is all this legal? Go into somebody's library and remove what ever they want? Is there a place or person I can reach to have some legal assestment? Can you help me guys?

They can delete your account anytime and explicitly say in the TOS they have the ability and right to do so. There are no laws against online services screwing consumers in whatever way they see fit.

[Cahalith]

Originally posted by Rookie:

Is all this legal? Go into somebody's library and remove what ever they want? Is there a place or person I can reach to have some legal assestment? Can you help me guys?

So first of all: I'm not a lawyer and I have no idea what the legal situation in your country is. Thus, I cannot give you any legal advice.

But it stands to reason that you could contact Steam support, explain to them (nicely, please) that you never asked for a refund. Ask them to please return the game/DLC products to your library, or to at least explain to you why you lost access to these products.

Just in case you've never done it: You can reach out to Steam support by clicking on your icon/wallet balance in the top right of the Steam app, then clicking on "account details". Afterwards, click on "view purchase history". You should see the refund listed here. Click on it, and then click on "I have a question about this purchase".

[Zilva]

From what i can tell they refunded the part of the purchase that was the 2 addition chracters that was supposed to be added and isn't going to be added.

[Cosmic_Sentinel]

They took away the game from my library and refunded. Oh well, not a big loss

[짱개센징 척살]

Originally posted by Cahalith:

Originally posted by Rookie:

Is all this legal? Go into somebody's library and remove what ever they want? Is there a place or person I can reach to have some legal assestment? Can you help me guys?

So first of all: I'm not a lawyer and I have no idea what the legal situation in your country is. Thus, I cannot give you any legal advice.

But it stands to reason that you could contact Steam support, explain to them (nicely, please) that you never asked for a refund. Ask them to please return the game/DLC products to your library, or to at least explain to you why you lost access to these products.

Just in case you've never done it: You can reach out to Steam support by clicking on your icon/wallet balance in the top right of the Steam app, then clicking on "account details". Afterwards, click on "view purchase history". You should see the refund listed here. Click on it, and then click on "I have a question about this purchase".

I contacted Steam support and they basically told me to go f​u​c​k myself, that they won't give me the option to get pre-order bonuses for other games I bought with Redfall, and that if I want the games back, I'll have to buy it from the store page.

What a f​u​c​king joke.