Please, help fix this problem with Forza Horizon 4.

[ItzAbzor4ik]

I've bought Forza Horizon 4 and tried to run, but I couldn't.
I have a video in Reddit
https://www.reddit.com/user/AppropriatePie5553/comments/1498bx5/please_help_fix_this_problem_with_forza_horizon_4/

[Pablo]

Nguyên văn bởi whiteshadows86:

Nguyên văn bởi Pablo:

Today i reinstall the game... Waiting hours to download... I want start the game and the ram usage i still up for 20GB (32GB) and the Windows is totaly crash. ( for the first time before reinstall I run the game was a black screen and the windows i not respond but for seconds he goes back. But now i got the blue screen and system reboot all machine. I just upgrade my card graphics to 3060Ti. Before upgrade i was RX 5700 XT and then works corectly. Still doesn't understand where is problem because the game works normaly on microsoft store. I try run for other machine where is FX 8350 16GB DDR3 GTX 1050Ti and it's startup normaly and run corectly. For me all the crash up the game start when i have this RTX 3060Ti. It's just look like problem in the bridge communication for app. Sorry for my language.

Can you do me a favour and try running the demo found on the Microsoft App Store (not found in the Xbox App)

I can run the demo perfectly well but the steam version still crashes!

We need to band together as the devs need to fix the steam version as that’s where the problem is - nothing to do with hardware or anything else!

I'v got demo forza horizon 4 from Microsoft store not from xbox app and works perfectly on ultra settings, normal startup no frezz or bugs. I play on demo yesterday and today and it's evertyhing fine. But Steam verison i still crash system witch blue screen ''System Service Exception Error''. I fixed all logs, check my drivers, uptade evertyhing and for now steam version of FZ4 still crash up on the start.

[messanoir]

Nguyên văn bởi whiteshadows86:

Nguyên văn bởi messanoir:

It's weird...I mean at this point,m with there being people who have the issue, and those that dont, and those that do having different kinds of setups, the next step would be removing other software from the issue, and that I don't think a lot of people would want to, as it would mean making a list or making a screenshot of everything running when the game is...

How can it be a problem with software/setup if I can run the demo on the Microsoft Store with no issues yet the Steam version won’t even launch??

Indicates to me it’s an issue solely with the Steam version!

Not quite..by that same reasoning I could say that the steam version is perfectly fine as it runs great for me and others. It doesn't work as an argument for either side.

The fact that it works for some, and not for others, means the issue has to be some thing more than just the game, or just someones computer, but more likely something in the middle. That's what I meant by saying it sounds like it could be the game having some issue with hardware/software setups or configurations.

Not saying the game may not have a contributing issue that the devs might need to look at, but we also need to see why it is that this issue only affects certain setups.

As for why someone could run the demo fine, the first thing I can think of would be that the demo isn't the full game, thus does not contain the complete code, even in the parts of the game you can play. In essence , the demo is almost a completely different game than the full version, even though it looks the same, at least on a programming level. Things are taken out, other stuff is added, and even more is moved around.

Our best bet is to continue focusing on the full version of the game, and trying to figure out what those who have crashes and issues have in common, and what they have that differs from those that can run the game fine, and if that leads to finding a flaw in the game, then I agree the devs need to fix it, but if the issue is with us, then we need to stop blaming them and figure out a way to make it work, and if its both, then work with the devs in finding a sloution.

[messanoir]

Nguyên văn bởi Pablo:

Nguyên văn bởi whiteshadows86:

Can you do me a favour and try running the demo found on the Microsoft App Store (not found in the Xbox App)

I can run the demo perfectly well but the steam version still crashes!

We need to band together as the devs need to fix the steam version as that’s where the problem is - nothing to do with hardware or anything else!

I'v got demo forza horizon 4 from Microsoft store not from xbox app and works perfectly on ultra settings, normal startup no frezz or bugs. I play on demo yesterday and today and it's evertyhing fine. But Steam verison i still crash system witch blue screen ''System Service Exception Error''. I fixed all logs, check my drivers, uptade evertyhing and for now steam version of FZ4 still crash up on the start.

You mentioned that your still crashing with the Blue Screen when the game crashes, is that what happened before, or was the blue screen a one time event, and is that what is happening now when the game crashes?

If not, then when the game crashes, does it just close out to the desktop, does it freeze the screen (and if so, does the audio continue or no), and does it present an error when crashing or no?

[Pablo]

Nguyên văn bởi messanoir:

Nguyên văn bởi Pablo:

I'v got demo forza horizon 4 from Microsoft store not from xbox app and works perfectly on ultra settings, normal startup no frezz or bugs. I play on demo yesterday and today and it's evertyhing fine. But Steam verison i still crash system witch blue screen ''System Service Exception Error''. I fixed all logs, check my drivers, uptade evertyhing and for now steam version of FZ4 still crash up on the start.

You mentioned that your still crashing with the Blue Screen when the game crashes, is that what happened before, or was the blue screen a one time event, and is that what is happening now when the game crashes?

If not, then when the game crashes, does it just close out to the desktop, does it freeze the screen (and if so, does the audio continue or no), and does it present an error when crashing or no?

When you start the game, when you see that first logo on the rectangle, the game loads. The use of RAM increases gradually to the maximum. And a blue screen pops up. Once it is so that the consumption of RAM increases, there is a black background and everything resets, including steam and explorer. There is no sound, no freezing. The game just won't start. The longer I wait for the launch increases, the RAM consumption increases to the point of error and either it is a blue screen or a black screen and a hang system suspension. I have a forza horizon 4 demo from the microsoft store and runs normlanie and you can play.

[messanoir]

Nguyên văn bởi Pablo:

Nguyên văn bởi messanoir:

You mentioned that your still crashing with the Blue Screen when the game crashes, is that what happened before, or was the blue screen a one time event, and is that what is happening now when the game crashes?

If not, then when the game crashes, does it just close out to the desktop, does it freeze the screen (and if so, does the audio continue or no), and does it present an error when crashing or no?

When you start the game, when you see that first logo on the rectangle, the game loads. The use of RAM increases gradually to the maximum. And a blue screen pops up. Once it is so that the consumption of RAM increases, there is a black background and everything resets, including steam and explorer. There is no sound, no freezing. The game just won't start. The longer I wait for the launch increases, the RAM consumption increases to the point of error and either it is a blue screen or a black screen and a hang system suspension. I have a forza horizon 4 demo from the microsoft store and runs normlanie and you can play.

Than ks for the extra info. :) If I might a few more questions, just to clarify and make sure I understand...

First, you mention the blue screens, the first popping up when the memory gets maxed out. Does this blue screen say anything, is it the same blue screen you get later? Do you ever see this little window pop up? https://imgur.com/rEhazYv (Images are from my Imgr acct)

Second, when the screen goes black, video and audio are gone, but not frozen? Are you still able to move your mouse and such? Then it resets, do you mean that explorer and everything just reloads after the black screen?

Next, if you just let it sit and the RAM gets maxed out, it either blue screens or the screen goes black and you have to manually reset/restart your computer? Does the blue screen that comes up look like this? https://imgur.com/D61WNrN

Lastly, if possible, and if you are willing, to either record the process of the crashing and error in a video or screen recording, or to record or take pictures of the errors and such on a phone? I know that's asking a lot, so no worries if not. :)

[Pablo]

Nguyên văn bởi messanoir:

Nguyên văn bởi Pablo:

When you start the game, when you see that first logo on the rectangle, the game loads. The use of RAM increases gradually to the maximum. And a blue screen pops up. Once it is so that the consumption of RAM increases, there is a black background and everything resets, including steam and explorer. There is no sound, no freezing. The game just won't start. The longer I wait for the launch increases, the RAM consumption increases to the point of error and either it is a blue screen or a black screen and a hang system suspension. I have a forza horizon 4 demo from the microsoft store and runs normlanie and you can play.

Than ks for the extra info. :) If I might a few more questions, just to clarify and make sure I understand...

First, you mention the blue screens, the first popping up when the memory gets maxed out. Does this blue screen say anything, is it the same blue screen you get later? Do you ever see this little window pop up? https://imgur.com/rEhazYv (Images are from my Imgr acct)

Second, when the screen goes black, video and audio are gone, but not frozen? Are you still able to move your mouse and such? Then it resets, do you mean that explorer and everything just reloads after the black screen?

Next, if you just let it sit and the RAM gets maxed out, it either blue screens or the screen goes black and you have to manually reset/restart your computer? Does the blue screen that comes up look like this? https://imgur.com/D61WNrN

Lastly, if possible, and if you are willing, to either record the process of the crashing and error in a video or screen recording, or to record or take pictures of the errors and such on a phone? I know that's asking a lot, so no worries if not. :)

For the first does not occur.

For the second, up to a certain point, everything works. Mouse window. At the moment, as it comes to the use of 20GB of RAM it hangs explorer, EDGE browser and steam. There is a new bug for the moment, but there is no blue screen or black screen. The game tries to turn on twice and then restarts the above applications and steam and the game does not start.

And for the next yes i got that blue screen:

Nazwa zdarzenia: BlueScreen
Odpowiedź: Niedostępny
Identyfikator pliku CAB: 0

Podpis problemu:
P1: 3b
P2: c0000005
P3: fffff8030ab02ec5
P4: ffffd60d557009c0
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 256_1
P9:
P10:

for forza

Pakiet błędów 1437121179936091049, typ 4
Nazwa zdarzenia: APPCRASH
Odpowiedź: Niedostępny
Identyfikator pliku CAB: 0

Podpis problemu:
P1: ForzaHorizon4.exe
P2: 1.477.714.0
P3: 00000000
P4: KERNELBASE.dll
P5: 10.0.19041.3086
P6: e1ac3f79
P7: e06d7363
P8: 000000000002cf19
P9:
P10:

from dxdiag.

Here's screens:
https://megawrzuta.pl/filesgroup/660eabc43e652832b08a2e26e47cc137.html

[messanoir]

OK, I'm doing some looking, so while I'm doing that, lets start by ruling out a lot od simple basic things that have caused the issue.

First, have you already tried verifying the games files? (I'm assuming you did, but just want to be sure)

Next, as odd as it sounds, do you have a Razr branded mouse or Keypad, if so , try disconnecting it, and then start the game (May have to use keyboard commands to navigate windows, or if you have an old mouse you can use.)

Oh, and to help explain the error message, it is stating that the ForzaHorizon executable is crashing, and lists the KernalBase.dll as the reason it's crashing.

This is most commonly caused by the KernalBase DLL file having become corrupted, or damaged (It is a file that used very often by a lot of applications in different ways)

The two most common ways of fixing it, are to run a SFC scan in Windows to check for damaged system files, or to replace the DLL file with a file from another computer running the same version of windows as yours.

Ill keep looking into this, and will keep posting any possible fixes to try that you haven't done already. :)

[tonycro]

Nguyên văn bởi Worgen Freeman:

I had this problem also. When starting the game it just took all 32 gigs of ram and would crash my machine unless I killed the process. Had this problem before the steam update.

I have exactly the same problem, bought today the game. Have a totally new PC.
Game does not start and only "eating" RAM like a Zombie

AMD Ryzen 5 7600X, Geforce 3060Ti , 32 GB Ram and Win 11

And I have no Blue-Screen, starting screen pop up, loading for a few minutes...sometimes black or white screen for a second after failure to load, back to desktop...tried everything now....for hours all tips...nothing worked!

[Maverick]

Nguyên văn bởi ItzAbzor4ik:

I think we have this problem, because Forza dont supporn win11! I downloaded Forza in other PC (win 10) and it worked. But in my laptop(win 11) it doesnt.:MrSnakey:

The problem isn’t Windows 11. I have Windows 11 and Nvidia drivers, both fully up to date and so far, no crashes or startup issues.

[messanoir]

Nguyên văn bởi Pablo:

Today i reinstall the game... Waiting hours to download... I want start the game and the ram usage i still up for 20GB (32GB) and the Windows is totaly crash. ( for the first time before reinstall I run the game was a black screen and the windows i not respond but for seconds he goes back. But now i got the blue screen and system reboot all machine. I just upgrade my card graphics to 3060Ti. Before upgrade i was RX 5700 XT and then works corectly. Still doesn't understand where is problem because the game works normaly on microsoft store. I try run for other machine where is FX 8350 16GB DDR3 GTX 1050Ti and it's startup normaly and run corectly. For me all the crash up the game start when i have this RTX 3060Ti. It's just look like problem in the bridge communication for app. Sorry for my language.

Nguyên văn bởi tonycro:

Nguyên văn bởi Worgen Freeman:

I had this problem also. When starting the game it just took all 32 gigs of ram and would crash my machine unless I killed the process. Had this problem before the steam update.

I have exactly the same problem, bought today the game. Have a totally new PC.
Game does not start and only "eating" RAM like a Zombie

AMD Ryzen 5 7600X, Geforce 3060Ti , 32 GB Ram and Win 11

And I have no Blue-Screen, starting screen pop up, loading for a few minutes...sometimes black or white screen for a second after failure to load, back to desktop...tried everything now....for hours all tips...nothing worked!

Just re-read through the posts and noticed, you both have a RTX 3060ti (mainly focusing on then being newer Nvidia cards), and also notice that Pablo, you said it worked when you had your 5700 XT in there, I wonder...

If you put the 5700 back in as a test, does the game run fine again?

[Maverick]

I notice everyone here has AMD cpus. Maybe that’s the problem? In any case, I’d recommend making sure Windows, graphics drivers, mobo firmware/drivers, and, if you feel comfortable, BIOS, are all FULLY up to date. You should never leave your system out of date or revert to older drivers because of one game and it also rules out out of date software as being the culprit. Also, make sure no antivirus or firewalls may be interfering and blocking features.

If you’re on a laptop with external monitor setup, a user on another thread here said unplugging the monitor, starting the game, then replugging it solved it. Also some ppl said having Bluetooth on solved it, which is extremely weird.

[Maverick]

If it helps, this is my setup in detail, with the game running fine:

I9-12900K, RTX 3080ti, Asus rog strix z690-e mobo, nvme ssd, Corsair vengeance 64GB DDR5 ram, Samsung odyssey 4k monitor plugged in via display port, no other peripherals connected except for Wi-Fi antaenna, usb keyboard, wireless dongles for Xbox controller and mouse, and headset connected via Bluetooth. Windows 11 and nvidia drivers fully up to date. Nvidia game ready drivers are installed via GeForce Experience application. I do not overclock. No antivirus installed. Just using Windows Defender antivirus. Bluetooth is always on. I play over Wi-Fi, not physical Ethernet. I have game mode turned off, with UI scaling in windows set to 100%, if that matters.

[messanoir]

Nguyên văn bởi Maverick:

I notice everyone here has AMD cpus. Maybe that’s the problem? In any case, I’d recommend making sure Windows, graphics drivers, mobo firmware/drivers, and, if you feel comfortable, BIOS, are all FULLY up to date. You should never leave your system out of date or revert to older drivers because of one game and it also rules out out of date software as being the culprit. Also, make sure no antivirus or firewalls may be interfering and blocking features.

If you’re on a laptop with external monitor setup, a user on another thread here said unplugging the monitor, starting the game, then re plugging it solved it. Also some ppl said having Bluetooth on solved it, which is extremely weird.

This is good advice, and are things that should always be checked first, try to rule out as much of your computer as possible first.

I've also heard people saying that if you are on a hard line/using an Ethernet cable, to disable or turn off your WiFi adapter if you have one. I don't know why it would work, but that's what I hear.

I also have read of a lot of people "solving" the issue by creating a new user account on their system and running the game from there. A way of ruling out, or proving, something being wrong or messed up with the user account.

[messanoir]

Nguyên văn bởi Maverick:

If it helps, this is my setup in detail, with the game running fine:

I9-12900K, RTX 3080ti, Asus rog strix z690-e mobo, nvme ssd, Corsair vengeance 64GB DDR5 ram, Samsung odyssey 4k monitor plugged in via display port, no other peripherals connected except for Wi-Fi antaenna, usb keyboard, wireless dongles for Xbox controller and mouse, and headset connected via Bluetooth. Windows 11 and nvidia drivers fully up to date. Nvidia game ready drivers are installed via GeForce Experience application. I do not overclock. No antivirus installed. Just using Windows Defender antivirus. Bluetooth is always on. I play over Wi-Fi, not physical Ethernet. I have game mode turned off, with UI scaling in windows set to 100%, if that matters.

Here's mine as well:
ASRock x570m Pro4 MATX Motherboard
AMD Ryzen 5 3600 (running stock)
dual 120mm fan/radiator AIO water coller
ASRock 6700XT Challenger edition card (OC from factory)
64GB (4x16GB sticks) DDR4 3600 (running at 3600mhx using XMP 2.0 setting)
OS installed on a 1TB NVMe drive, Games installed on a seperate one.
Z-Edge 29" 1440p 100mhz monitor (main) connected by Display Port
Asus 22" 1080p 60mhz monitor (as secondary) connected by HDMI
WiFi and Bluetooth, both on

No other peripherals plugged in other than a HyperX Origins Core 10 key-less keyboard, a Logitech 604 wireless gaming mouse, Logitech 533 Wireless 7.1 surround headset, and an Xbox one wireless controller.

All drivers up to date, Windows 11 Home up to date with newest updates. I also have Game Mode turned off.

[Pablo]

Ok, the case is as follows. I mounted the RX 5700 XT back. I installed the drivers and everything works. Forza starts and it is as it was before the card change.

https://megawrzuta.pl/filesgroup/e87457a922dd4382ed9b2b18b71c03b9.html

It's just that for other games you have to mount the RTX 3060Ti. And for forza mount RX 5700 XT. It's simple... It's a joke, of course. It seems to me that the problem lies with the drivers from NVIDIA. Of course, I installed the old drivers that were given on the forum but the problem was the same. When it comes to repairs and scans of the system, I have already done all possible ways given here and on the Microsoft website, Forza. I have no idea what could be the problem. Thank you for your commitment and your answers.